All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.
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Review summary
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What people talk about most
Reviews shaping this summary
As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more
Company replied
i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank.... See more
Company replied
Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more
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Company details
- #27 of 28 best companies in Property Rental Agency
Written by the company
Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
United Kingdom
- info@renthero.co.uk
- renthero.co.uk
2.1
Poor
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just signed up for a seven day…
I have just signed up for a seven day free trial and though it says I have full access to contact the property owner, every time I try it takes me back to the page it did in the beginning to start a free trial entering my bank details all over again saying I need to do this in order to contact the property owner. I immediately tried to cancel and it will not let me as it says I do not have a subscription but that it will renew on the 2nd April (seven days time) what an absolute joke of a site!
I will be making phone calls to my banking legal team in the morning!
26 March 2024
Unprompted review
Reply from RentHero UK
Hello Becky,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We have attempted to reach out to you for further assistance, but unfortunately, we have not received your contact details. Please feel free to contact us via the contact form on our website, and we'll be more than happy to address any issues you may have.
Best regards
Renthero.co.uk
Review
I used the free trial and then cancelled after 1 day but I was still charged. I had a few emails to say I must make payment or legal action will be made. BUT customer service worked well to resolve my issue so Customer service was good.
11 March 2024
Unprompted review
Reply from RentHero UK
Dear Cat Barnett,
Thank you for sharing your experience with us. We apologize for any inconvenience you faced regarding the unexpected charge after cancelling the free trial. We're glad our customer service team was able to resolve the issue promptly. If you have any further concerns, feel free to reach out. We appreciate your feedback and look forward to serving you better in the future.
Best regard
RentHero.co.uk
Fraudulently listing my property for rent
The agent currently advertising my property for rent has just found it fraudulently listed on RentHero, at a lower price, using their professional images. This is no doubt to lull some poor individuals into paying a 'holding fee' or fake deposit that they will most certainly never see again. Clearly, RentHero have little in the way of roust checks to ensure ownership, enabling scammers to advertise. There are no contact details and a very poor website that makes this difficult to report. Avoid.
1 February 2024
Unprompted review
Reply from RentHero UK
Dear Julie,
We appreciate your concerns and take them seriously. We have been in contact with you to address this issue, and we apologize for any inconvenience caused. Our commitment is to ensure transparency and protect the interests of both landlords and tenants. We have provided a solution and are dedicated to improving our processes to prevent such occurrences in the future.
If you have additional information or concerns, please share them with us so that we can further investigate and take appropriate measures.
Thank you for your understanding.
With kind regards,
RentHero.co.uk
Felling scammed
Can you tell me why you are listing properties, that you have not had instruction for? And then listing them at a lower price?
I can only presume this is a ploy to get people to register and so you have their private contact information.
Upadate... saying i'm "not happy with your service" implies I asked you to do something. I have not. You are copying advertising details for properties you do not have instruction for.
10 January 2024
Reply from RentHero UK
Hello Emily,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We have asked for your details so that we can get in touch with you to help you if there is anything we can do for you. We would like to know which ads you are referring to so we can investigate it further. Unfortunately, you have not provided us with your details. You are welcome to contact us via our contact form on the website if there is anything we can help you with.
Best regards,
Renthero.co.uk
A disgrace
A disgrace. Signed up for the trial and didn't want to continue because the several places I looked at where posted over a year ago so no use to me whatsoever.
Then once my trial ended they send me an email threatening to transfer my account to a debt collection agency! Because I have not paid for a subscription that I do not want.
How about have some sense and if you can't take money the subscription ends. It's not hard to do!
26 November 2023
Reply from RentHero UK
Hello ,
Thank you for taking the time to write us your feedback.
We're truly sorry to hear that our service did not meet your expectations. We appreciate your feedback regarding the outdated information, and we understand how this can be disappointing. We continuously strive to improve our platform, and your comments will be taken into serious consideration as we work on enhancing our database.
In our terms and conditions, which must be accepted upon registration and before payment verification, it is clearly stated that there is a trial period and afterwards you will be charged the standard price for each subscription period until you choose to cancel the subscription. You can always cancel your subscription when you are logged in to your profile.
We have contacted you by email but unfortunately we have not received any feedback from you. If there is anything else we can help you with, please feel free to reply to our email.
Best regards
Renthero.co.uk
AWESOME
The experience I had with RentHero Ron to be precise is one I will tag 'Awesome' has He really amazed me.
Thank you so much Ron.
8 November 2023
Unprompted review
Reply from RentHero UK
Hello Moni,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ronhas provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
RentHero.co.uk
The help Center is amazing explained my…
The help Center is amazing explained my problem was assisted and the hey quite helpful the subscription is worth it highly recommend
10 October 2023
Unprompted review
Reply from RentHero UK
Dear Tariro,
Thank you for your positive feedback regarding our Help Center and the assistance you received. We're pleased to hear that our support team was able to address your concerns and that you find the subscription worthwhile.
Your satisfaction is important to us, and we're here to assist you further whenever you need it. If you have any more questions or require assistance with anything else, please feel free to reach out.
We appreciate your recommendation and your support. Have a great day!
Best regards,
Renthero.co.uk Team
Quick to respond
Quick to respond. Great customer service. Thank You Ron. Much appreciated!
22 September 2023
Unprompted review
Reply from RentHero UK
Dear Jason,
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our customer service team, especially with Ron. We always strive to provide quick and efficient assistance to our customers.
Thank you for choosing our services, and we look forward to serving you again in the future.
Best regards,
Renthero team
SCAM
SCAM. I cancelled on the 15th September and they tried to remove money today. I managed to block them but do not give them your bank details.
I received nothing from them too Absolute waste of time.
The situation has got worse. I am emailed twice a day and I have told them the date I sent the email and that I have the evidence of the cancellation. This is definitely a scam. Don't touch them.
19 September 2023
Unprompted review
Reply from RentHero UK
Dear Linda,
Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced.
We assure you that we prioritize the security and privacy of our customers' bank details and we would like to ensure that all necessary steps are taken to rectify this situation. Once again, we apologize for any frustration caused and we appreciate your cooperation in resolving this matter.
Our customer support team has already reached out to you and helped you resolve your issue.
Please don't hesitate to reach out to us through our website, where our customer service team is available to assist you.
Kind regards,
Renthero.co.uk team
Overall a good service for finding…
Overall a good service for finding properties outside of letting agents. Had a great customer service interaction with Ron and will definitely be continuing my subscription it the future.
18 August 2023
Unprompted review
Reply from RentHero UK
Hi Amy,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Sara
Renthero.co.uk
Reply from RentHero UK
Hi Kirsten
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Renthero.co.uk
Quick response
Quick response and your customer service provider Ron was patient enough to give me an explanation and how to go about it from there
11 August 2023
Unprompted review
Reply from RentHero UK
Hi Priscilla,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Renthero.co.uk
Every single property I viewed took me…
Every single property I viewed took me to the same estate agent’s page and the properties were no longer on the market (one property I clicked on was over a year old). Did not help my search at all.
12 July 2023
Reply from RentHero UK
Hello Lydia,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We are also interested in knowing which adverts you are referring to so we can investigate this.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best,
Sara
Renthero.co.uk
The company is so fast in responding to…
The company is so fast in responding to questions
19 June 2023
Unprompted review
Reply from RentHero UK
Hello ,
Thank you very much for your kind words!
We are glad to hear that our services have been useful to you.
Have a lovely day!
Kind regards,
Sara
Renthero.co.uk
Every thing I've got is good
19 June 2023
Unprompted review
Reply from RentHero UK
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Sara
Renthero.co.uk
My experience
You are very helpful and found me a house to view very quickly.
30 May 2023
Unprompted review
Reply from RentHero UK
Hi Diane,
Thank you for your review.
Congratulations on your new home! We are happy that we were able to help you find what you were looking for.
Have a nice day!
Best regards,
Sara
Renthero.co.uk
The price of the subject home is…
The price of the subject home is affordable
29 May 2023
Unprompted review
Reply from RentHero UK
Hi Emmanuel
Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is valuable to us.
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Sara
Renthero.co.uk
Am yet to the 3 bed or 4 bedroom
Am yet to the 3 bed or 4 bedroom. I have been asking and applying for. Can you guys help me out .
26 May 2023
Unprompted review
Reply from RentHero UK
Hello Umeaku,
Thank you for your review.
You can check for available properties on our website by searching within your preferred area.
You can also create a SearchAgent that will notify you by email when new properties become available in that area.
Feel free to reach out to our customer service via e-mail if you have any further questions.
Have a nice day!
Kind regards,
Sara
Renthero.co.uk
Very helpful
26 May 2023
Unprompted review
Reply from RentHero UK
Hello Kehinde,
Thank you very much for your kind words!
We are glad to hear that our services have been useful to you.
Have a lovely day!
Kind regards,
Sara
Renthero.co.uk
Your disponibilitu in finding what I…
Your disponibilitu in finding what I need
19 May 2023
Unprompted review
Reply from RentHero UK
Hello Emalda,
Thank you for your review.
Feel free to reach out to our customer service via e-mail if you have any further questions.
Have a nice day!
Kind regards,
Sara
Renthero.co.uk
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