RentingCarz.com Reviews 

13,370
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing quick communication, resolving various issues efficiently, and making overall reservations wonderfully easy. People also notice the smooth booking process and the wonderful assistance received when needing urgent changes or adjustments to their travel plans. However, some people mentioned frustrating issues with unexpected fees, hidden reservation cancellation penalties, and third-party car rental locations failing to honor bookings. Some reviewers also noted that customer support could be slow to respond and extremely difficult to reach when urgent problems unexpectedly occurred at the counter.

What people talk about most

Service

Customers had ambiguous experiences with service, as some reviewers praised the quick assistance, kind staff,... See more

Price

Reviewers mention mixed feedback about price, with some customers praising the rapid booking process, great... See more

Staff

Clients share positive opinions on staff, frequently praising helpful employees for their amazing support and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising the fast replies and... See more

Booking process

People report ambiguous experiences with the booking process, with some customers praising the rapid process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more

Company replied

Rated 5 out of 5 stars

Thank you very much for all your support. I have been reserving my vehicles with Rentingcarz for years and have consistently received excellent service. When I need any changes, they are handled promp... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with the customer support team. They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly. They also answered my ques... See more

Company replied


Company details

  1. Car rental company

Written by the company

Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!

RentingCarz Car Rental

Written by the company

All the reasons why you will love Rentingcarz
Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.

Contact info

3.8

Great

TrustScore 4 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(13,370)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Dear Arlene,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

Wonderful site.

I've been using this company for years and have never been disappointed.

3 December 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Jorge,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

Thank you very much

2 December 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Mingu,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Hello, SEIL! Thank you so much for your 5-star review! We're delighted to hear that you find our platform convenient to use. We look forward to assisting you with future reservations and making each experience just as smooth. Safe travels, and thanks for choosing RentingCarz

Rated 5 out of 5 stars

Quick Feedback and halpful service

Quick and easy to deal

3 November 2024
RentingCarz.com logo

Reply from RentingCarz.com

Hello, HoGweon Lee! Thank you so much for your 5-star review! We're thrilled to hear that you found our service quick and easy to use. Your satisfaction is our priority, and we’re here to assist you anytime for future reservations. Safe travel

Team RentingCarz.com

Rated 1 out of 5 stars

The rental place that you connected me did not have cars

The rental place that you connected me with did not accept my reservation. They didn't have any cars

3 November 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Ricardo,

We sincerely apologize for the difficulties you encountered with your rental service. We understand how frustrating this must be.

Please be assured that your claim is currently under review. We are in the process of validating the situation with the rental company. You should have received an update in your email. Rest assured, we are committed to assisting you and resolving this matter as swiftly as possible.

For immediate support, you can use the live chat feature on our website. Simply log in and use the chat function to connect with one of our agents, who will be happy to help.

We appreciate your patience and understanding, and we apologize for any inconvenience this has caused.


Best regards,
RentingCarz.com

Rated 5 out of 5 stars

Súper wonderfull

9 October 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Jorge,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

Really helpful

We had a bad experience 2 years ago, so we had a coupon to use and the person who answered our questions this year and helped us to reserve a car and use our coupon was really helpful, fast in answering and kind. People are everything in these companies!

9 October 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Kislley,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

I like how intuitive the interface is…

I like how intuitive the interface is to complete a booking.

10 October 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

Easy to navigate and complete the…

Easy to navigate and complete the transactions.
Many thanks!

4 October 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 3 out of 5 stars

Dear Sirs

Dear Sirs, it has been 15 days since I returned the rented vehicle and I still haven't received the security deposit back. Could you help me with the return as soon as possible?

6 July 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Christian,

We sincerely apologize for the difficulties you encountered with your rental service. We understand how frustrating this must be.

Please be assured that your claim is currently under review. We are in the process of validating the situation with the rental company. You should have received an update in your email. Rest assured, we are committed to assisting you and resolving this matter as swiftly as possible.

For immediate support, you can use the live chat feature on our website. Simply log in and use the chat function to connect with one of our agents, who will be happy to help.

We appreciate your patience and understanding, and we apologize for any inconvenience this has caused.


Best regards,
RentingCarz.com

Rated 4 out of 5 stars

the web site

the web site, I met, is good to do what I have to do.

5 October 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Yun,

Thank you for your review and for giving us 4 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 4 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Dear Patricia,

Thank you for your review and for giving us 4 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

Good prices

I found the car I need for the best price for me

8 September 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Saleh,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

Great

Great and useful

7 September 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Daniel,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

Excelente

Everythibg Washington good

The Services and the Car

3 September 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Sergio,

Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com Team

Rated 1 out of 5 stars

Terrible experience

The process to pick up the car was extremely slow. The car was in terrible condition, with several damages (broken rearview mirror cover, bumper, etc.). They didn't give me the option of another car due to lack of availability. After driving about 100km the vehicle's engine started to misfire a lot, I honestly thought I wouldn't arrive it to the rental agency. Terrible experience.

24 August 2024
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Marcelo,

We sincerely apologize for the difficulties you encountered with your rental service. We understand how frustrating this must be.

Please be assured that your claim is currently under review. We are in the process of validating the situation with the rental company. You should have received an update in your email. Rest assured, we are committed to assisting you and resolving this matter as swiftly as possible.

For immediate support, you can use the live chat feature on our website. Simply log in and use the chat function to connect with one of our agents, who will be happy to help.

We appreciate your patience and understanding, and we apologize for any inconvenience this has caused.


Best regards,
RentingCarz.com

Rated 1 out of 5 stars

Failed reservation and you dont refund…

Failed reservation and you dont refund mu money

10 August 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Saif,

We sincerely apologize for the difficulties you encountered with your rental service. We understand how frustrating this must be.

Please be assured that your claim is currently under review. We are in the process of validating the situation with the rental company. You should have received an update in your email. Rest assured, we are committed to assisting you and resolving this matter as swiftly as possible.

For immediate support, you can use the live chat feature on our website. Simply log in and use the chat function to connect with one of our agents, who will be happy to help.

We appreciate your patience and understanding, and we apologize for any inconvenience this has caused.


Best regards,
RentingCarz.com

Rated 1 out of 5 stars

be carefull, they charged a different price!

We rented for a price, and then charged another one (more expensive). It's a scam!

7 August 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Cesar,

I hope this message finds you well. We sincerely regret any difficulties you have experienced and understand how frustrating this situation must be.

Our records show only one reservation in our system, so we will need additional information to verify your case promptly. Please feel free to contact us via the live chat feature on www.rentingcarz.com or by email.

Once again we apologize for any inconvenience this has caused, and thank you for your patience and understanding.


Best regards,
RentingCarz.com

Rated 4 out of 5 stars

Comment on change to prepaid reservation

I would like to describe a case where I wanted to change my car reservation due to a sudden change in my travel schedule. The reservation was on a prepaid basis. So after communicating with RentingCarz via email several times, I was able to receive a new reservation. RentingCarz's quick and kind response was very good. However, I wish the change could be easily made on your reservation site.

2 August 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Seung Ho Lee,

Thank you for your review and for giving us 4 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all of our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company!

Best regards,
RentingCarz.com

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