RentingCarz.com Reviews 

13,370
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing quick communication, resolving various issues efficiently, and making overall reservations wonderfully easy. People also notice the smooth booking process and the wonderful assistance received when needing urgent changes or adjustments to their travel plans. However, some people mentioned frustrating issues with unexpected fees, hidden reservation cancellation penalties, and third-party car rental locations failing to honor bookings. Some reviewers also noted that customer support could be slow to respond and extremely difficult to reach when urgent problems unexpectedly occurred at the counter.

What people talk about most

Service

Customers had ambiguous experiences with service, as some reviewers praised the quick assistance, kind staff,... See more

Price

Reviewers mention mixed feedback about price, with some customers praising the rapid booking process, great... See more

Staff

Clients share positive opinions on staff, frequently praising helpful employees for their amazing support and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising the fast replies and... See more

Booking process

People report ambiguous experiences with the booking process, with some customers praising the rapid process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more

Company replied

Rated 5 out of 5 stars

Thank you very much for all your support. I have been reserving my vehicles with Rentingcarz for years and have consistently received excellent service. When I need any changes, they are handled promp... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with the customer support team. They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly. They also answered my ques... See more

Company replied


Company details

  1. Car rental company

Written by the company

Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!

RentingCarz Car Rental

Written by the company

All the reasons why you will love Rentingcarz
Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.

Contact info

3.8

Great

TrustScore 4 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(13,370)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your 5 star rating! 😊 We love to know that your booking experience was easy and clear. We work to make the whole process simple and convenient for our customers. 🚗✨

If you need help in the future, we'll be here to assist you. happy travels!

Best regards,
RentingCarz team

Rated 4 out of 5 stars

Fast response and representative…

Fast response and representative (Nelson) very patient.

5 May 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Ruth,

Thank you for your 4 stars rating! 😊 We love knowing that your booking experience was easy and clear. We work to make the whole process simple and convenient for our customers. 🚗✨

If you need help in the future, we'll be here to assist you. happy travels!

Best regards,
RentingCarz team.

Rated 1 out of 5 stars

I tried to book from Saturday to…

I tried to book from Saturday to Monday. When clicked it changed the date without noticing

3 May 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Maximilian,

We sincerely apologize for the inconvenience you experienced with your car rental reservation.

Your reservation has been checked, and we can see that was set to pick up from May 4th and drop off on May 5th, we would like to solve any doubt that you may have, keep in mind that for immediate assistance we have a live chat, one of our agents will be glad to assist you, just head to www.rentingcarz.com.

If there is anything else we can do to assist you, please let us know.


Best regards,
RentingCarz.com

Rated 5 out of 5 stars

That's good

1 April 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your 5 star rating! 😊 We love to know that your booking experience was easy and clear. We work to make the whole process simple and convenient for our customers. 🚗✨

If you need help in the future, we'll be here to assist you. happy travels!

Best regards,
RentingCarz team

Rated 5 out of 5 stars

Great experience

What I liked about this company is that you're assisted by a real person, not a bot. They are friendly and also offer service in Spanish. I had a great experience with them. Thanks

1 April 2025
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Nicole,

Thank you for your 5 star rating! 😊 We love to know that your booking experience was easy and clear. We work to make the whole process simple and convenient for our customers. 🚗✨

If you need help in the future, we'll be here to assist you. happy travels!

Best regards,
RentingCarz team

Rated 5 out of 5 stars

Compared with others, so cheap

Compared with other companies, your cars offer much cheaper, so frankly speaking, my review shall be fixed when i return the car. So far looks very competitive price!

9 April 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your 5 star rating! 😊 We love to know that your booking experience was easy and clear. We work to make the whole process simple and convenient for our customers. 🚗✨

If you need help in the future, we'll be here to assist you. happy travels!

Best regards,
RentingCarz team

Rated 5 out of 5 stars

The Best One So Far

I used many car rental apps in the past like Carwise and Avis and by far Rentingcarz has been much easier to navigate and much more affordable than the others. That's why I choose to give it a five star.

5 April 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Clayton,

Thank you for your 5 star rating! 😊 We love to know that your booking experience was easy and clear. We work to make the whole process simple and convenient for our customers. 🚗✨

If you need help in the future, we'll be here to assist you. happy travels!

Best regards,
RentingCarz team

Rated 5 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Dear Fred,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 3 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Dear Customer

Thank you for your rating! We are sorry for any inconvenience, we can confirm that your reservation is active and ready to be used, please check your email, we have sent the voucher there, keep in mmind that if you want immediate assistance we have a chat with agents who are ready to help you right away.

If you need anything else for your next trip, we are here to help you, enjoy your rental!

Best regards,
RentingCarz.com Team

Rated 5 out of 5 stars

Easy and fast

4 March 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

clear to pick up a car

easy to complete the forms, clear to pick up a car

4 March 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Vivian,

Thank you for your comment and for giving us 5 stars.

We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

Good Rent car experience

I enjoyed using the clean vehicle at a reasonable price. The explanation was good and the prompt response was good.

1 January 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 1 out of 5 stars

You completely ruined my trip.

My reservation is Friday, February 14th at Vienna Airport at 5 p.m. inside the airport at the rental car pickup location.
I searched for a rental car available at the airport, but they were probably Hungarian. The company I booked was not in the airport, so I called the phone number of the green motion company I searched and searched online, but the phone number didn't work, and eventually it didn't work until an hour later. When I picked up at the nh hotel and went to the company, they said that there was no small suv booked a month ago and only an eight-seater van. They told me to take it or book it again somewhere else. Eventually, I came back to the airport in 3 hours and had to choose a very expensive rental car from a company inside the airport terminal. And even though Green Motion promised a refund, the refund hasn't yet, and not only the refund, but also the time I abandoned and the same-day reservation I need to compensate for the mental stress of expensive rental cars. The reservation I chose you completely ruined my Valentine's Day trip. You are really terrible

3 January 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Teajin Park,

We sincerely apologize for the inconvenience you experienced with your car rental reservation. We understand how frustrating it must have been, especially on such an important trip.

We regret that the rental company was not located inside the airport and that you encountered difficulties contacting us. Additionally, we understand your disappointment regarding the vehicle availability and the unexpected additional costs you had to incur.

Regarding the refund promised by Green Motion, we will escalate this matter with them to ensure it is processed as soon as possible. Please allow us some time to follow up, and we will provide you with an update as soon as we receive a response.

While we cannot undo the inconvenience caused, we genuinely regret the impact this had on your trip. If there is anything else we can do to assist you, please let us know.

Best regards,
RentingCarz.com

Rated 1 out of 5 stars

Additional fees at the counter

Additional fees at the counter, no such final price.

7 February 2025
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Hi Daniella,

We're sorry to hear about your experience. The total price displayed at the time of booking includes the base rate, taxes and mandatory fees. However, some optional services or local fees - such as Collision Damage Waiver, Young Driver Fee, Child Seat, and others - may be applied at the rental counter depending on your selections and the rental company's policy.

We'll be happy to review your case. Please send us your reservation details in the chat service or Whatsapp in our website so that we can assist you further.

Best regards,
Team RentingCarz.com

Rated 5 out of 5 stars

godd value

good car and good value~

3 February 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Woo,

We truly appreciate your kind feedback and the 5-star rating. It's wonderful to know that you had a positive experience with us and that our company was the right choice for your vehicle rental.

Our goal is always to deliver exceptional service and a seamless experience for every customer, and we're glad that we could meet your expectations.

Should you need a rental in the future, please feel free to reach out. We’d be more than happy to assist you once again and offer the best options tailored to your needs.

Thank you for placing your trust in us and choosing RentingCarz for your car rental.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

great pricing

2 February 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Roberto,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

All was perfect Thanks

2 February 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Roque,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 1 out of 5 stars

Cancelled prepaid reservation without noticing

We had a prepaid reservation 6 month before the rental date with rentingcarz.com. When I arrived to pick up the car with all the family and bags (7 persons with 8 bags) to the airport. The rental company had cancelled the reservation without noticing.
I was in other country with all my family without any means of transportation.
At the time there was no one to contact or help us from rentingcarz.com, so I had to rent a van with Hertz and cost me 3 times the original cost of rentingcarz.com
At this time, I have not received any information other than the issue is under investigation.
There is no customer service

5 January 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Aguston,

We sincerely apologize for the difficulties you encountered with your rental service. We understand how frustrating this must be.

Please be assured that your claim is currently under review. We are in the process of validating the situation with the rental company. You should have received an update in your email. Rest assured, we are committed to assisting you and resolving this matter as swiftly as possible.

We can confirm that the times you contact us we explained you the situation on chat and also email. If you want any other information or an update regarding your claim you can use the live chat feature on our website. Simply log in and use the chat function to connect with one of our agents, who will be happy to help.

We appreciate your patience and understanding, and we apologize for any inconvenience this has caused.


Best regards,
RentingCarz.com

Rated 5 out of 5 stars

what kind of insurance you are getting

it was fast and I found what I need

10 January 2025
RentingCarz.com logo

Reply from RentingCarz.com

Dear Luis,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

Rated 5 out of 5 stars

Already did a rental through…

Already did a rental through RentingCarz last June and the process was seemless and the rates are amazing.
Based on that experience I just booked another rental in May.

8 June 2024
RentingCarz.com logo

Reply from RentingCarz.com

Dear Daniel,

Thank you for your comment and for giving us 5 stars. We are very happy to hear that you found our company to be a good choice for renting a vehicle.
We are committed to providing quality service and a hassle-free experience to all our customers.

If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and provide you with the best options for your car rental needs.

Thank you for trusting us and for choosing us as your car rental company.

Best regards,
RentingCarz team

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