Rentokil Property Care Reviews 

1,271
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, highlighting outstanding overall service. Customers frequently praise the professional staff and technicians for their exceptional efficiency, polite attitude, and helpful guidance provided throughout every single stage of the project. People also deeply appreciate the remarkably prompt responses, clear explanations, and exceptionally clean work that always leaves properties tidy and fully protected. However, some customers also noted difficulties regarding communication, experiencing unexpected delays in receiving promised follow-up calls or scheduling necessary property surveys. A few reviewers additionally mentioned encountering obstacles when trying to obtain upfront pricing details or clear information through initial contact channels.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting professional, helpful surveyors and technicians who... See more

Response time

Users describe positive interactions with response time, noting that inquiries and questions are answered... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that booking is easy and communication... See more

Customer communications

People report ambiguous experiences with contact. Some consumers experienced quick responses and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pav from Rentokil Property Care came out very quickly to see our problem with damp stone work. He did some test has took some stones away for further testing but most of all has put our minds at ease... See more

Company replied

Rated 5 out of 5 stars

Luke Thoroughgood lived up to his name! he explained what we needed to have done to prevent more damp coming up through the floor of our cupboard under the stairs. Tom, the technician, drove up from... See more

Company replied

Rated 5 out of 5 stars

Team was very professional, turned up on the time and date that was arranged no issues at all. All very friendly and left the house very clean and tidy, excellent service. Johnny who carried out... See more

Company replied

Rated 5 out of 5 stars

Some woodworm was picked up on a surveyor’s report for the buyers of my house. I had no idea what to do but after searching online, Rentokil came up. One phone call and all was explained and taken car... See more

Company replied


Company details

  1. #5 of 12 best companies in Waterproofing company

About Rentokil Property Care

Written by the company

Rentokil Property Care provides homes and businesses across the UK with the very best property preservation service. As long term members of the Property Care Association, registered Trust Mark contractors and members of the Contractors Health and Safety Scheme, you can be sure that your property is in safe hands.

Our team of qualified and experienced surveyors and technicians are ready to provide solutions for all types of property damage, including damp problems, woodworm beetle infestations, wood rot, or even a leaking basement.

Request A Survey
As proud PCA members you can be sure all work carried out is of the highest quality
For 60+ years we have protected properties across the UK from woodworm, damp and rot
Our surveyors are fully trained, holding CSRT and CSSW qualifications

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,271)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great timekeeping, good work.

Both men arrived on time, and were polite and helpful. The work was carried out to a high standard, and i was happy to find that it was a quicker than expected process,

22 January 2025
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Reply from Rentokil Property Care

Hello, we are so grateful that you took the time to share your feedback with us and very happy to hear that our team provided you with 5-star service. We will ensure your kind comments are passed on. Thank you

Rated 5 out of 5 stars

Great experience with Rentokil

We had a very good experience with Rentokil who recently treated our property for woodworm. From the survey work performed by Marko through to the treatment by James each individual’s approach to their work was very thorough and professional and I would highly recommend their services.

16 January 2025
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Reply from Rentokil Property Care

Gary, we are so happy to hear you had a great experience with us and we thank you for your feedback. Marko and James will be delighted to read the kind words you have left about their service. Thank you very much.

Rated 5 out of 5 stars

DPC work carried out

Rentokil carried out DPC works in my house from the survey right until the plastering. The service was outstanding. Johnny carried out the survey and provided a detailed itemised bill for all work that was needed, he was very helpful and knowledgeable and knew exactly what was needed to remedy the problem. Contractors came who were very clean, professional and proficient in their work. Would highly recommend this company and not badly priced.

14 January 2025
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Reply from Rentokil Property Care

Hello Tina, thank you for the wonderful review of our service and for recommending us! It is great to hear that you are happy with our service and we will ensure your feedback is shared with Johnny and all of the team, they will be delighted. Thank you very much.

Rated 5 out of 5 stars

Great experience

Clear and concise communication throughout from the first phone call to the job being done and follow up checks

Special thanks go to Sam Comer Surveyor , Macauley Homes (Tech) and Reece Sutcliffe (Tech). Thank you

14 January 2025
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Reply from Rentokil Property Care

Dawn, thank you very much for your review. It is great to hear you enjoyed your experience with us. We will ensure your comments are shared with the entire team. Thank you.

Rated 4 out of 5 stars

Let Us Spray

The first Rentokil visit was supervised by my builder, who found your two technicians uncooperative and difficult, refusing to spray areas previously agreed. However, on the second visit, we had a different technician, Li, who I found very pleasant, helpful and efficient, doing exactly what I asked, and showing me phone photos of the work he had done when the job was finished. He deserved five stars, whereas the first two only deserved two or three stars, so I've averaged it out at four. Considering the amount of time involved, it is a very expensive treatment, although the 30 year guarantee does sugar the pill to some extent.

24 December 2024
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Reply from Rentokil Property Care

Charles, we are very sorry to hear that our first visit did not go as planned and we would like to sincerely apologise for the miscommunication between our surveyor and the technicians that attended. We are happy to hear that Li completed the work to your satisfaction and we will ensure your feedback is shared with him. Thank you very much.

Rated 5 out of 5 stars

Attended very quickly to our issue

Attended very quickly to our issue. Were very clear regarding how the survey would work and the potential process thereafter should we decide to go ahead.

When the Technician was on site he encountered an issue not of his making, but through initiative and quick thinking was able to resolve this very quickly.

20 December 2024
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Reply from Rentokil Property Care

Robert, Thank you for taking the time to leave us a 5 star review! We're pleased to hear the issue found on site was resolved quickly. Our team strives to keep our customers happy and this positive feedback lets us know that our team are doing just that! We will ensure your comments are passed onto the team. Thank you.

Rated 5 out of 5 stars

We had Rentokil to our property to look…

We had Rentokil to our property to look at what we'd been told was rising damp. Lloyd promptly explained that this wasn't the issue and it was because the pointing was bad. £££'s saved by getting the correct advice.

16 December 2024
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Reply from Rentokil Property Care

Melanie, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience with us. We'll be sure to pass on the kind words to Lloyd. Thank you.

Rated 5 out of 5 stars

Rentokil Woodworm Treatment

Carla Oddy of Property Care North was very helpful & friendly in arranging a survey as I had a woodworm problem at my house in Leeds. The survey was done the same week and treatment was done by Jonathan Jones a week later. I was very happy with Jon’s work .. he was courteous and cleared away all the debris. I was impressed with his workmanship .. several floorboards needed to be replaced and it was a long working day, especially with his additional travelling time from Nottingham. With a 30 year guarantee I feel assured that the problem will not recur . Thankyou for the prompt and courteous service

11 December 2024
Unprompted review
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Reply from Rentokil Property Care

Lesley, thank you for your detailed review of our service. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community. We will make sure Carla, Jonathan and the entire team receives your feedback, they will be thrilled to hear your kind words. Thank you very much.

Rated 5 out of 5 stars

Steven managed the job though out and…

Steven managed the job though out and answered any question before, prior and after, giving us an excellent customer experience.
Angus did the job with a great level of politeness, tidiness and efficiency and kept us informed about the process on the day.
The whole experience from start to finish from both was very professional.

12 December 2024
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Reply from Rentokil Property Care

Julie, thank you for the wonderful review of our service. It is great to hear that you are happy with our service and we will ensure your feedback is shared with Steven, Angus and the rest of the team, they will be delighted. Thank you very much.

Rated 5 out of 5 stars

Expert and professional work

The work was done efficiently, quickly and professionally, with minimum disruption and mess. Care was taken to protect carpets and furniture properly, and the work was completed in less than three days.

16 December 2024
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Reply from Rentokil Property Care

JG, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided. We'll be sure to pass on the kind words to all involved. Thank you.

Rated 4 out of 5 stars

Helpful and friendly workers who were…

Helpful and friendly workers who were efficient and tidy, taking care of our property and immediate environment.

4 December 2024
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Reply from Rentokil Property Care

Peter, thank you for taking the time to leave a review and sharing your experience with us. We will be sure to pass on the kind words to all involved. Thank you.

Rated 5 out of 5 stars

Rentokil Works

Staff were really friendly and helpful all the way through. Work was carried out quickly and efficiently with a 30 year guarantee provided. Was well impressed with their professionalism.

29 November 2024
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Reply from Rentokil Property Care

Dee, we are delighted to receive your five-star feedback and hear how impressed you have been with our service. Your review means a lot to us, and we will share it with all of the team. Thank you very much.

Rated 5 out of 5 stars

great service

15 November 2024
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Reply from Rentokil Property Care

Tony, thank you for your review. It's great to hear you received 5-star service. Our team will be very happy to receive your feedback.

Rated 5 out of 5 stars

Job well done at number 2

From the first phone call I felt at ease with all members of staff Carla was polite and pleasant when we had to rearrange the job Cameron bumby was very professional advising and answer ing my questions the workmen Jason stowe and Jonathan Jones arrived and left to the agreed times they advised me of why and what they were doing and left the property clean and tidy a real pleasure to have spent the day with them overall a job well done

4 November 2024
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Reply from Rentokil Property Care

Tony, we are so happy to hear that our team provided you with 5-star service and grateful that you took the time to share your feedback with us. Carla, Cameron, Jason and Jonathan will be very pleased to receive your kind comments. Thank you very much.

Rated 5 out of 5 stars

Everyone I've dealt with at Rentokil…

Everyone I've dealt with at Rentokil has been brilliant, including the the Contracts Team on the desk. The workmanship has always been punctual, high-standard and the people who've come have been invariably very pleasant and helpful.

15 November 2024
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Reply from Rentokil Property Care

Mr Peacock, we are so happy to hear you enjoyed your experience with us and very grateful for your feedback, it means a lot to us. The team will be delighted to receive your comments. Thank you very much.

Rated 5 out of 5 stars

From first phone call to work being…

From first phone call to work being completed, everyone I’ve dealt with at rentokil has been superb. Simon Klugman Came out and did his assessment and went above and beyond to help me and referred me to the damp proofing team. Simon also returned when the joiner Jonathan Jones and Jason Stowe were on site to make sure everything that needed doing was done.

I didn’t catch the name of the two guys who did the damp proofing work. They were from Doncaster and both pieces of work was done well and they were all courteous, on time and friendly. We even had some good banter about our football teams!

I would highly recommend rentokil and wouldn’t hesitate to use them again.

11 November 2024
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Reply from Rentokil Property Care

Mr Denton, thank you for the wonderful review of our service and for recommending us! It is great to hear that you are happy with our service and we are so grateful that you took the time to share your feedback with us. We will ensure your comments are shared with Simon, Jonathan, Jason and the rest of the team, they will be delighted. Thank you very much.

Rated 5 out of 5 stars

Professional approach

Professional approach, detailed in explanations, of task.
Very polite and helpful.

11 November 2024
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Reply from Rentokil Property Care

Mrs & Mr Ernes, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience with us. We will be sure to pass on the kind words to all involved. Thank you.

Rated 5 out of 5 stars

Professional service

Rentokil was quick to respond to my request. The surveyor, Lloyd Jones, was prompt, courteous, knowledgeable and took time to explain the issues and process. The person who attended to the treatment, Lewis Walker, was similarly courteous and took the time to explain the procedure and the safety aspects. Minimum hassle.

8 November 2024
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Reply from Rentokil Property Care

Mr Yeo, thank you for your 5-star review. It is lovely to hear your kind words of appreciation for Lloyd and Lewis. We will ensure your feedback is shared with them both. Thank you very much.

Rated 5 out of 5 stars

Excellent

I have used Pav on a few occasions now to help with damp issues in my properties.

Can't recommend the company enough !

1 November 2024
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Reply from Rentokil Property Care

Jasdeep, thank you so much for giving us 5-stars. Pav will be delighted to receive your feedback. Thank you also for your recommendation to others, it is very much appreciated.

Rated 4 out of 5 stars

Jayden and James were really helpful…

Jayden and James were really helpful with a tricky situation. Thank you

6 November 2024
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Reply from Rentokil Property Care

Hello Jen, thank you so much for taking the time to provide a review. We really appreciate your feedback and will pass on your feedback to Jayden and James. Thank you.

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