Horrible experience. Was unjustly charged over $500 on my credit cards and customer service was a nightmare. The company does not refund. I used it one time to message 1 landlord and the place was a d... See more
Company replied
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I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... See more
Company replied
I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, ot... See more
Company replied
This is a PURE SCAM! This website did not remind me if I want to renew my trial subscription. Very fraudulent! UPDATE: Rendola gave me a partial refund after realizing their own mistake of no... See more
Company replied
Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
2.8
Average
73 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Rentola is one of the worst web site
Rentola is one of the worst web site
My advice to avoid it.
21 May 2026
Unprompted review
Great customer service
Great customer service. I had forgotten to cancel my subscription and my account got charged but after reaching out to their customer support they refunded my money which shows their platform is reliable and this a trustful company.
Looking forward to using their service in the future again.
20 April 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you so much for your kind words and for sharing your experience!
We are very happy to hear that our team was able to assist you with your refund and provide a positive resolution.
We look forward to helping you again with your housing search in the future!
Best regards,
Team Rentola.ca
Horrible experience
Horrible experience. Was unjustly charged over $500 on my credit cards and customer service was a nightmare. The company does not refund. I used it one time to message 1 landlord and the place was a dump. After that, I was charged $55/week and rep refused never succeeded in getting any money back.
26 June 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Jennifer,
We are very sorry to hear about your experience and the frustration caused by these charges. This is certainly not the experience we want for our users.
We want to clarify that Rentola is a legitimate service, and all subscription costs, including the transition from the trial period to the standard membership, are stated in our Terms and Conditions during the registration process.
Regarding the quality of the listings, as an aggregator, we pull information from various sources to provide as many options as possible, though the condition of the properties is managed by the individual landlords.
We take your feedback regarding our customer service very seriously. We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together.
Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.
We’re here if you need any further assistance :)
Kind regards,
Team Rentola.ca
Stay away
Stay away. They scam you to get the subscription money. I joined for $2 and few days later cancelled the subscription cos I wasn't happy with the offers. Few weeks later I see that I didn't really unsubscribed and they charged me $55. I asked for a refund but of course they refused.
The way the profile page is designed leaves you thinking you did all the right moves to cancel subscription but no you don't really cancel it.
8 April 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Milan,
We are sorry to hear that your experience with Rentola was not satisfactory.
We want to assure you that Rentola is a legitimate service and we do not intend to mislead our users. Our cancellation process is designed to be straightforward; once you complete the steps in your account settings or through our contact form all future billing stops immediately.
To investigate your case further, we requested your contact information through the secure Trustpilot system. As we have not yet received a response, we are unfortunately unable to continue the investigation at this time.
If you require any assistance, you can contact us at any time using the contact form on our website. Our support team will be happy to help.
Best regards,
Team Rentola.ca
I wish I would have had help without…
I wish I would have had help without asking for a supervisor. But at thé end, Dragona was helpfull and fair. Thank You
4 April 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Mélanie,
Thank you for taking the time to share your experience with us.
We are delighted to hear that Dragana was able to provide the help you needed in a fair manner. We will certainly pass your thanks along to her.
We also appreciate your feedback regarding the assistance process. We are constantly working to improve our support efficiency from the very first contact to ensure a smoother experience for all our customers.
We wish you all the best.
The website is too expensive
The website is too expensive, but i found a place
18 March 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Malik,
Thank you for your feedback. We are thrilled to hear that you successfully found a place through our platform.
We understand that the subscription cost is a consideration. We invest heavily in providing real-time listings to make the search as fast and efficient as possible. We are glad that, in your case, the investment paid off with a successful result!
We wish you all the best in your new place.
Best regards,
Team Rentola.ca
Abhinav was super helpful and responded…
Abhinav was super helpful and responded quickly. It's so refreshing to deal with people like that who want to help you. I had a great experience with the Rentola.ca
11 March 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Jessé,
Thank you so much for sharing! We are thrilled to hear that you had such a positive experience and that our team was able to provide the quick and helpful support you deserved..
We truly appreciate your trust. Remember, we’re here if you need anything else.
Best regards,
Team Rentola.ca
The website is horrible
The website is horrible. They will take your money and try to hide while offering no customer support services. I would strongly recommend using any other website before making a rentola account.
22 January 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Daniel,
We are sorry to hear that your experience with Rentola has not been positive.
We want to clarify that all pricing terms, trial periods, and renewal details are clearly displayed during the registration process and in our Terms and Conditions and any user can contact us at any time through our contact form.
To investigate your case further, we requested your contact information through the secure Trustpilot system. As we have not yet received a response, we are unfortunately unable to continue the investigation at this time.
If you require any assistance, you can contact us at any time using the contact form on our website. Our support team will be happy to help.
Best regards,
Team Rentola.ca
Very good app glad I found you
1 January 2026
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Andy,
Thank you so much for your positive feedback! We are very glad to hear that our platform has been helpful and that you've had a great experience with us.
We continue to work hard to provide you with the best service in your housing search.
Best regards,
Team Rentola.ca
Through Rentola I found a new home…
Through Rentola I found a new home quickly, efficiently and on budget. I am a very busy person who values my time ... thank you!
23 November 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Margo,
Thank you so much for your kind words! We’re thrilled to hear that Rentola helped you find a new home quickly, efficiently, and within your budget. We know how valuable your time is, and it’s wonderful to hear that our platform made the process easier for you.
We wish you all the best in your new home!
Warm regards,
Rentola Team
SCAM
This is further to my review below and their response. Just report them to your bank and close your account and change your card. With every complaint, they will be investigated. Below is my initial review.
If I could rate it 0 or Negative I would.
Do Not be scammed. You cannot cancel. They will keep billing you $55 a month. You will need to close your bank account and change everything.
Their system either doesn't allow cancellation or makes you think you cancelled and will invoice you AFTER the supposed due date and take the money from your account. They will NOT REFUND IT.
BEWARE!
5 July 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your concerns. Please note that our trial and subscription process is fully outlined in the Terms and Conditions agreed to during sign-up. The trial is offered for a small fee, and if it is not cancelled before the end of the trial period, the subscription automatically continues at the standard rate. Users can cancel at any time during the trial or subscription via the portal or by contacting our support team.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
SCAM
SCAM. I called the apartement complex to ask if they had available units and they almost laughed to say it's all full and no they do not have 750$ units
27 June 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our platform lists rental properties as provided by landlords and property managers, and availability can change quickly and it's their responsibility to update the listings and pricing.
In any case if there is anything incorrect in our listings this can be reported to our team so we can investigate and take the necessary action.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
This is a PURE SCAM!
This is a PURE SCAM!
This website did not remind me if I want to renew my trial subscription.
Very fraudulent!
UPDATE: Rendola gave me a partial refund after realizing their own mistake of not reminding clients to renew their subscription. I gave Rendola the highest positive rating.
24 June 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re glad that our team was able to assist you and address your concerns. We also would like to add that the reason we don't send email reminders of renewals is because this info is fully available on our platform including when the trial began, when the next renewal is and if cancelled until when access is available.
In any case we are very happy to hear that you were satisfied with the resolution provided and thank you for updating your original rating, we appreciate you taking the time to update your review and for sharing your experience with our service.
Best regards,
Rentola Team
Once I was able to contact someone they…
Once I was able to contact someone they were really great .they quickly met my request and turned things around.great customer service. Thanks so much Rentola
6 May 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Kathy,
Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you quickly and that your request was resolved to your satisfaction. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Rentola Team
Don’t waste your money
Don’t waste your money. . I thought I was paying two dollars but I was mistaken because they took $55 out of my rent. I basically pleaded with them to get that money back because when I realized they took out money on the 26th. I cancelled my subscription and I tried to contact them. They’re telling me they want proof that I cancelled before the subscription was renewed. They are not compassionate. They don’t have any listings better than what you get for free. I am out $55 and possibly can lose my place. I have a two-year-old , and I explain this to them but nothing was done.
Ps
Upon getting a reply from Rentola nine months after I had placed the review I’m being asked for a clearer explanation. What do you want from me? I have told you exactly what has happened the day that it happened. You did not help me. Nothing was solved because it’s all about money and nothing more.
24 April 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand the stress this situation has caused. The trial is intended to provide temporary access, and if it is not cancelled before the trial ends, the subscription continues automatically at the agreed price, as explained in the Terms and Conditions during signup.
We requested your details via Trustpilot’s secure system we did not ask for any explanation we simply would like to reach out to you directly in an attempt to resolve the situation, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
Hello i signed up but keep having…
Hello i signed up but keep having trouble Your platform is not letting me get to the landlord your system is not handling it .What to do if you can't get trough.!! Help is needed
28 April 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for your feedback. We’re very sorry to hear that you’ve been experiencing difficulties with our platform. Our system is designed to connect users directly with landlords, and we understand how frustrating it can be if you are not able to contact them.
In most cases like this, the issue is simple to resolve. Often, the customer has created a subscription with Rentola.ca but is trying to access it via Rentola.com. Please note that subscriptions are managed separately for each Rentola site, so the correct site must be used to access an existing subscription.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
They are terrible
They are terrible; they are scammers who are taking your money without permission.
please stay away from them.
20 April 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your experience.
All charges are processed in line with the subscription terms agreed upon at signup, we do not charge for subscription that have not been agreed and authorized by the customer beforehand.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
I am furious
I am furious. They took $55.00 out of my account when I thought I was paying $2.00 to view rentals. This is disgusting! I will never use this company ever again, and will let anyone who is looking know about this unethical practice!
11 April 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for your review. We understand your frustration and are very sorry for any confusion caused. The $2 trial is intended to provide temporary access, and if no cancellation is made during this period, the subscription continues automatically at the agreed price, as explained in the terms and conditions at signup.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
Do not use rentola
Do not use rentola , when you cancel your subscription, they will keep taking your money. Do not trust them !!!!
4 April 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your concerns. Please note that subscriptions can be cancelled at any time either through the platform or by contacting our support team. If no cancellation is made, the subscription continues according to the terms agreed upon at signup.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
You charge and overcharge …overcharge and inappropriate subscription su
You charge and overcharge subscription, please refund my money
2 April 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for your feedback. Please note that if the trial is not cancelled the subscription full price is takes effect as stated in the payment page and Terms & Conditions accepted on signup.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
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