My Top Tour Reviews 4,076

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, engaging storytelling, and excellent sense of humor, which made tours enjoyable and informative. People also appreciate the well-planned routes and the ease of checking in and finding their guides. However, some people were dissatisfied with the pricing, noting that tickets were significantly more expensive than official rates. Concerns were also raised about the website's clarity regarding pricing and booking details, leading to dissatisfaction regarding the final cost.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the guides for being... See more

Price

People consistently express dissatisfaction with pricing, frequently reporting that tickets are significantly... See more

Website

Clients share negative opinions on the website, with many reviewers feeling deceived by its official-looking... See more

Location

Reviewers mention positive feedback about location, particularly highlighting the grandeur of the Alhambra... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the informative, friendly, and... See more

Based on these reviews

Rated 4 out of 5 stars

Had a great guided tour full alhambra. Our guide Hannah shared a lot of knowledge with us that made it a very interesting experience. discovered also that we had de granadacard by just booking this... See more

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Rated 4 out of 5 stars

Our tour with Dante was great. His sense of humour made sure we were interested throughout this 3hr tour. Dante’s knowledge of history was amazing and it was so much better to do a guided tour rathe... See more

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Rated 4 out of 5 stars

Realized after purchase that this wasn’t the official Prado site; however our tickets worked fine. We had to show ID (US drivers licenses worked) to prove we’re senior citizens (gray hair wasn’t enoug... See more

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Rated 3 out of 5 stars

Bought 2 tickets for Louvre with boat ride. Got wrong tickets - wrong names and wrong date. Even after asking support to send the correct tickets several times and calling, didn’t get the paid ticket... See more

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Rated 5 out of 5 stars

Maria was a wonderful guide. She share with us the stories of the 3 religions and we visited the church of Santo Tome with The Burial of the Count of Orgaz by El Greco. We visited a beautiful... See more

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Rated 5 out of 5 stars

Just had the most amazing tour of Alhambra thanks to a super chill guide Dante! He really knows his stuff and explained everything with a great sense of humor, making the history so much more engaging... See more

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Rated 5 out of 5 stars

David was our guide. Very nice and understandable. Excellent explanations of the building process. I am handicapped and he always made sure I could see and hear during the tour. Thank you!

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Rated 3 out of 5 stars

I agree with the many online comments about the allegedly misleading official-looking nature of the website that search engines direct you to. This can lead to one paying well over the official admiss... See more

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Rated 5 out of 5 stars

The tour of the Alhambra was incredible. Dante, our tour guide was knowledgeable, funny, and gave an in-depth analysis of various aspects within the heritage site. We thoroughly enjoyed our 3 hour tou... See more

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Rated 5 out of 5 stars

Great tour covering all of Al Hambra. We were guided by Hannah, who knew a lot of the history as well as some super nice annecdotes to tell along. Would highly recommend to take this tour and enjoy t... See more

Rated 5 out of 5 stars

We bought our tickets ahead of time online, and it was very easy to check in and find our guide. They have a whole system that was well organized (at least 200 people on 10 tours all starting at noon)... See more

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Rated 5 out of 5 stars

It was amazing to have Alejandra show my wife, our daughter and me around Alhambra!! Apart from being a super pleasant person, Alejandra is extremely knowledgable and talked with great passion about b... See more

Rated 5 out of 5 stars

Dante was the very best guide. Warm, funny, incredibily informative and patient. . He made 3 hrs. fly by. . Knew all the special and unique myths, legends, and histórical facts as well as the Artistic... See more

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Rated 5 out of 5 stars

We visited the Alhambra in January, and it was incredible! Wear warm socks! Our guide DANTE was fantastic, funny and so knowledgeable. He made it even more worth the visit.

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Rated 1 out of 5 stars

Misleading website pretending to be official. Prices shown do not match the ticket value issued. Completely unacceptable. No response to my emails and no answer my phone calls. Very poor organisati... See more

Rated 1 out of 5 stars

We booked a guided tour in Cordoba and had terrible customer service. The support number went to voicemail and the tour guide was rude and unhelpful. I tried contacting customer service before the tou... See more

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Rated 5 out of 5 stars

The guide we had was great. Patient, funny, and very informative. Kept us moving while ensuring we had time to see and enjoy every stop along the way.

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Rated 1 out of 5 stars

I recently booked tickets for the Louvre Museum through My Top Tour and unfortunately realized afterward that I had been misled. The prices are significantly inflated compared to official ra... See more

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Rated 1 out of 5 stars

They charge double prices of what you can find on other web sites. They react very slow, so if you are sufficiently masochistic to order your tickets via this provider, do it well in advance because... See more

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Rated 1 out of 5 stars

I am very, very disappointed that I tried to book tickets to the Louvre through this company. I have no doubt that this is a company that doesn't care how to get, to cheat money. Only scammers behave... See more

Rated 5 out of 5 stars

Alahambra is beautiful. Our experience was made even more incredible by our guide Dante. He was so knowledgeable and answered every question. Life changing experience, thank you Dante.

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Rated 5 out of 5 stars

Fantastic guide - Dante - with great stories and a really personal guide. Great place - beautiful architecture - loved the neigh of the women and the smell of the horses that he introduced us to.

Rated 5 out of 5 stars

Dante is an amazing guide with many legends, stories, and respect for the culture and history. Highly recommend Dante very enjoyable day!

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Rated 5 out of 5 stars

It was the most impressive experience in my life. Every detail is spectacular. Our guide Dante was amazing. Thanks to him we got the best out of this great place.

Rated 5 out of 5 stars

Our guide Dante was excellant, he told us really interesting stories and legends. The place was beautiful with a lot of different cultural diferences. Thank you, I will be visiting the Alhambra again!... See more

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Rated 5 out of 5 stars

Dante was such a great guide. Very knowledgable and passionate while keeping the tour entertaining. He made the experience really pleasant and enjoyable.

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Rated 5 out of 5 stars

The tour was fantastic. The Alhambra is one of the most beautiful monuments that we have ever seen. Our guide Dante was amazing. So funny, so much knowledge. Thank you.

Rated 5 out of 5 stars

Today’s tour with Dante was fantastic! He was very knowledgeable and personable, and full of wonderful insights about this incredible site.

Company replied

Rated 5 out of 5 stars

Leticia was absolutely great and very informative tour I learned so much and you can’t come to the Alhambra without a tour guide as the meaning of the place lies in the history. Really enjoyed the to... See more

Rated 5 out of 5 stars

We had a private guided tour with Alejandra. She had such passion for the place and made it a great experience. I highly recommend it.

Rated 5 out of 5 stars

Dante was a great tour guide. He was entertaining, engaging, and organized. We thoroughly enjoyed our tour of the Alhambra with him.

Rated 5 out of 5 stars

Guidance by Dante throu the Alhambra gem was enlightened and entertainmend at the same time. Best guide you can get. Thank you!!!

Rated 5 out of 5 stars

Ruth is the best guide ever, funny, knowledgeable, professional and taking care of the group!

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Rated 5 out of 5 stars

Ruth was the perfect guide for Alhambra. Super nice, very kind and competent! Super suggested! Grazie!

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Rated 5 out of 5 stars

Martin was a great guide combining historical data with fun facts making the tour really enjoyable. Best way to get to know Barrio Gotico in Barcelona

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Rated 5 out of 5 stars

Excellent tour and a must stop for tjose who want to know the history of Al Hambra. Dante, our tour guide was superb

Rated 5 out of 5 stars

Dante was very nice, interesting and funny. the views were awesome and i learned a lot about history.

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Rated 5 out of 5 stars

Dante is such a great guide! We had a nice day, he is full of interesting stories! Thank you very much!

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Rated 5 out of 5 stars

We loved the guide's passion and enthusiasm when explaining. It was obvious that he knew what he was talking about; it was an amusing, interesting tour.

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Rated 5 out of 5 stars

This tour was amazing. We were just walking smoothly from start to finish. Very well planned route. It did not feel tiring at all consodering how long we were walking. It covered so much of the impor... See more

Rated 5 out of 5 stars

An excellent tour and, Dante was a fantastic tour guide. Highly recommend!

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Rated 1 out of 5 stars

Purchased tickets to the Versailles Castle with audio guide. However we only get tickets for the garden at 4 times the official price. This site is a complete scam trying to replicate the offi... See more

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Rated 2 out of 5 stars

Complete scum. You by a ticket with 70% price higher than a normal one through an official site just because they are well advertised in web search. The ticket they sent you is just a normal merchant... See more

Rated 1 out of 5 stars

I booked tickets on this website giraldacatedral-tickets.org and paid 17 euro per ticket, to retrieve my tickets I was taken to /ticket.mytoptour.es... There we was no record of my booking, no one res... See more

Company replied

Rated 1 out of 5 stars

Buying tickets with My Top Tour is very misleading, it looks like official website of Sagrada Familia Ticket or Panoramic Bus Tour tickets but with much higher prices. No feedback for requests of inf... See more

Rated 1 out of 5 stars

While searching for tickets on Google, the first website that appears looks very official and offers tickets for the Sagrada Família. Many tourists have bought their tickets there, believing it to be... See more

Company replied

Rated 1 out of 5 stars

I booked the Guided Tour of the Cathedral, the Giralda and the Real Alcázar of Seville for two. I wanted to book it for Monday the 23rd March but the confirmation after purchase gave... See more

Company replied

Rated 1 out of 5 stars

Avoid this tour company, especially buying admission tickets. Their website mimics official websites and appears on the top of the first page with Google search. I booked 2 tickets to Prado Museum in... See more


Company details

  1. Travel agent

Written by the company

Somos una agencia de viajes de Granada que organiza visitas turísticas de los principales monumentos de España y el mundo. Además, ofrecemos todo tipo de actividades para que los visitantes puedan conocer las ciudades que visita de forma completa.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
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Replied to 41% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Very bad experience

Very bad experience. They create the appearance of an official website. After you pay you understand it was just a copy. I paid 189 euros for 3 tickets to Louvre instead of 88!!!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service and total lack of professionalism

I purchased tickets for the Louvre Museum for August 12, 2026, but my experience with this agency has been terrible. Although the visit is months away and the tickets have not been issued yet, it is impossible to get any support.
I have tried every written channel provided by the agency:
I sent several emails and received no response at all.
I tried contacting them on Instagram, but only received an automated message redirecting me to their website.
I filled out the official contact form on their website, but there has been total silence.
I did not make any phone calls because the agency does not offer support in my language and I do not speak theirs. However, this in no way justifies their behavior: if a company provides written contact channels, they have a duty to respond through them. It is unacceptable to be systematically ignored after making a payment. I hope this review finally prompts a human response.
Order number: 01260457

8 April 2026
Unprompted review
Rated 1 out of 5 stars

We booked an Alhambra Top Experience…

We booked an Alhambra Top Experience for today (15-04-2026). This trip advertised 'With your Alhambra Top Experience tickets you can access the entire monument: the Nasrid Palaces, the Alcazaba, the Generalife and the Palace of Charles V. During the tour you will live an immersive experience with exclusive gifts, local tastings and special surprises designed for small groups.' The guided tour by Dante was excellent, however, there were no tastings and no gifts. I had emailed ahead of the tour as our tickets were €125 per person (2 people = €250) and the ones we received had a price of €60 on them. I emailed and sent a message via the website. We are now in the My Top Tour office at Alhambra, where we have now been waiting for 45 min for 'a superior' to give an answer to our question. We have been on tasting tours before and from these experiences, we decided not to bring food, so we have spent all day on the tour without any food.Alongside this we were unable to use the Granada card due to poor information yesterday and we will not be close to Grenada in the next 3 days. Your colleague Sylvia who helped us in your office was very helpful, but was unable to get an immediate response.
I have to say, this has been a very disappointing experience with your company and not at all what we were expecting. Our visit to Spain from the UK was centred on the Alhambra experience and our experience with My Top Tour has seriously affected our enjoyment of the trip.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

What a pro

Great tour - guide handled complications like a pro and kept us on schedule while providing extra commentary during wait time (100% beyond anyone's control). Very well organized and loved bypassing all of the lines. Our guide was very knowledgeable and entertaining

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Refund Requested - No Response - Feeling Scammed!

I booked two tickets for the Paris Louvre and a boat trip for this coming Sunday, 19 April. I believed I was buying them directly from the museum due to the website description , logo and information I saw on booking. The website address includes the name musee du louvre.

Just after payment was made and the tickets came through, I realised I had been 'duped' into buying these from a third party company, My Top Tour.

The information started coming in on email, all in Spanish which I do not speak, and what I believed was an organised all-in-one experience (timed museum entry + boat trip) turned out to be something altogether different.

The instructions were vague and the boat trip was not 'organised' to tie in with the timed-museum ticket. All in all, not what we wanted, when time is very short in Paris on that Sunday morning.

The booking conditions said : 'Free cancellation up to 24 hours before the activity. If you cancel with less time, arrive late or do not show up, no refund will be offered.'

We immediately requested a cancellation using the correct form, per the terms and conditions on the website, and followed this up with four requests by email. So far, there has been no response and no money have has been forthcoming.

I am feeling very distressed about this and would like my refund immediately, please.

I have now purchased directly from the museum so I have incurred additional cost.

Please help. Thank you.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Alberto is the best guide!!!

13 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Jenny,

thank you so much for your review! We’re so happy to hear that Alberto made your experience such a great one.

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

Rated 1 out of 5 stars

Unreliable service - beware

Booked a Gaudí building tour through My Top Tour for 2 people and paid $352. Unfortunately, I couldn’t attend — something I communicated well in advance.

To their credit, they initially agreed to provide a partial refund. That’s where the professionalism ended.

After that, it’s been complete silence. Multiple follow-ups, no response, no accountability, no refund. Promises were made and then simply ignored.

For a company operating in tourism — where trust and reliability are everything — this is incredibly disappointing. If something goes wrong, you expect at least basic integrity in handling the situation. That was clearly missing here.

Would not recommend based on this experience.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Feels like a complete scam

Feels like a complete scam. Once they took my money, all communication stopped. I’ve been trying for three days—multiple calls and emails—just to fix a simple issue with my Louvre ticket date, and I’ve been completely ignored.

No replies, no support, nothing. It honestly feels like they disappear the moment there’s a problem. This is not how a legitimate or trustworthy business operates.

Save yourself the stress and avoid this agency. If something goes wrong, don’t expect any help—you’ll just be left on your own.

7 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi,

we’re really sorry to hear about your experience and understand how frustrating this situation must be.

Please note that during periods of high demand, our response times can be longer than usual, as our team handles a high volume of requests. That said, we want to assure you that we never ignore our customers and every case is reviewed.

We would be happy to help you resolve this as soon as possible. If you haven’t received a response yet, please contact us again at soporte@mytoptour.es with your booking details so we can prioritise your case and assist you properly.

Best regards,
Your My Top Tour team

Rated 5 out of 5 stars

Many thanks to Natalie

Many thanks to Natalie! Amazing tour💯

12 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Kriton,

thank you so much for your review! We’re delighted to hear you had an amazing experience with Natalie 💯

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

Rated 5 out of 5 stars

Bea is an amazing guide and very…

Bea is an amazing guide and very knowledgeable!

11 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Kevgab,

thank you so much for your kind words! We’re happy to hear you enjoyed the tour with Bea and that her knowledge made the experience even better.

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

Rated 5 out of 5 stars

Fabulous tour with Adri

Fabulous tour with Adri. 5 stars!

11 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Elizabeth,

thank you very much for your review! We’re delighted to know you had a fabulous experience with Adri ⭐

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

Rated 2 out of 5 stars

Purchased Prado Museum Madrid tickets…

Purchased Prado Museum Madrid tickets on line thinking it was the official prado museum office. This is something I see happened to a lot of other customers. I believe it is not fair. The ticket should have had the audio guide included, as we laid more. But at the museum they sai it was not included. Would not use nor suggest again.

10 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Jorge,

we’re sorry to hear about your experience and understand your concern.

Regarding the audioguide, your booking included our own audioguide service, not the official one from the Prado Museum. All the information and access instructions for this audioguide were sent in the same email where your tickets were delivered. For this reason, it was not necessary to request an audioguide at the museum itself.

We also want to clarify that My Top Tour is an independent travel agency, and our services include not only the ticket but also additional features such as booking management and customer support.

We appreciate your feedback, as it helps us improve and make our communication clearer.

Best regards,
Your My Top Tour team

Rated 1 out of 5 stars

Never received tickets for Louvre

Never received tickets for Louvre. scammers

10 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Jakov,

we’re sorry to hear about your experience.

We have checked our system and can confirm that your tickets were sent correctly. In fact, the email titled “Tickets and Audioguide Information for ‘Louvre Museum Ticket with Audioguide’” was sent twice and also opened.

The tickets should be in your inbox, and we recommend checking your spam or junk folder as well, as sometimes emails can be filtered there.

Best regards,
Your My Top Tour team

Rated 1 out of 5 stars

I purchased tickets for Musee d’Orsay…

I purchased tickets for Musee d’Orsay and never received anything from my Top Tour. I’ve contacted them multiple times with no response. This is clearly a scam

10 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Daniel,

we’re very sorry for what happened. In your case, everything had been processed correctly on our side, but the confirmation emails bounced, which meant you did not receive your tickets as expected.

As soon as our support team detected the issue, we contacted you by phone and WhatsApp to send the tickets directly. We sincerely regret the inconvenience caused and hope you were finally able to enjoy your visit to the Musée d’Orsay.

Best regards,
Your My Top Tour team

Rated 1 out of 5 stars

Be careful

They sent me tickets for something completely different and they don’t answer my mails. It looks like my money is gone and we were not able to visit our favored Sightseeing.

6 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Ju,

we’re very sorry for what happened and for the frustration caused.

To review your case properly and give you more information, please contact our support team at soporte@mytoptour.es
so we can look into it in detail.

Best regards,
Your My Top Tour team

Rated 5 out of 5 stars

Natalia was a great guide

Natalia was a great guide, she explained a lot. The best 5 stars!!!!
We were first time in Alhambra resp in Granada and Andalusia with family

7 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Lubomir,

thank you so much for your review. We’re delighted to know that Natalia helped make your first visit to the Alhambra, Granada and Andalusia such a special family experience.

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

Rated 5 out of 5 stars

Very informative

Very informative, the guide was extremely friendly and polite. Made the visit memorable

9 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Sean,

thank you very much for your review. We’re so glad to hear you found the visit informative and memorable, and that your guide’s friendliness made the experience even more special.

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

Rated 5 out of 5 stars

María Carmen is a passionate and…

María Carmen is a passionate and cheerful person - discovering la Mezquita with her was a real pleasure !

8 April 2026
Unprompted review
My Top Tour logo

Reply from My Top Tour

Hi Olivier,

thank you very much for your kind words. We’re happy to know you enjoyed discovering La Mezquita with María Carmen and that her passion and cheerful spirit made the visit so enjoyable.

Discover more destinations with us 👉 www.mytoptour.org/en/

Best regards,
Your My Top Tour team

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