Do not use this website. Rentola operates unethically by retaining your bank details and charging your account without clear consent or authorization. Their system is deceptive, and no cancellatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
You can’t unsubscribe!!! It makes you pay to contact landlords ($2) which then makes a subscription without you knowing it but $65 or more gets taken from my bank account this is so unacceptable and u... See more
Company replied
Misleading trial and unauthorised charge – be careful! I signed up for Rentola’s 7-day free trial, but was charged $65 before the 7 days were even over no warning, no email, nothing. When I co... See more
Company replied
100% SCAM. Initial charge or $0.06c for international fee followed by a $2.00 fee to unlock landord details, only to find 90% of listings are all real estates, (freely accessable information without... See more
Company replied
Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Australia
- info@rentola.com.au
- rentola.com.au
1.4
Bad
150 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outrageous unseful service
Outrageous unseful service
You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees.
The unsuscription proccess is extremely misleading. Even more, you feel gashlighted after cancelling the account for the second time.
They will send you emails till you paid their arguable service if you cannot prove you cancelled it.
Even more, they will use Intrum to send you emails with unjustified "Services Costs" increasing the debt amount after a few of their emails fell in your spam folder.
16 April 2026
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hi Claudia,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.
We’d like to review your account and the cancellation process you followed, as well as the communications you received, to clarify what happened and assist you properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this as quickly as possible and work towards a resolution.
Kind regards,
Rentola Team
Borderline scam.
Borderline scam.
I signed up for $2 to access then the service was awful, it just linked my to estate agents, so they offered no unique, exclusive properties, just linked me to ones I could find on real state. Then they billed me for $65 twice. When I requested refund they declined.
15 April 2026
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hi Daniel,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We’d like to review your account, the charges you mentioned, and the listings you accessed to clarify what happened and assist you properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this promptly and work towards a resolution.
Kind regards,
Rentola Team
Person that helped me was very helpfull…
Person that helped me was very helpfull as i couldnt do alot of the things required
2 April 2026
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hi Vaughn,
Thank you for your kind feedback! We’re delighted to hear that our team was able to assist you and make the process easier.
We’ll be sure to pass on your appreciation — it means a lot to us :)
Kind regards,
Rentola Team
Reply from Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. To help clarify what happened and address any concerns, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Thank you for sharing your feedback — it helps us understand where improvements are needed and support our users more effectively.
Best regards,
Rentola Team
They took $65 without me knowing and…
They took $65 without me knowing and when I used the two emails I have to log in they both showed that I was on the free plan. No option to unsubscribe or contact them. I feel miserable trying to stop them from taking more money. NEVER USE THIS SITE!
21 February 2026
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello Sharon,
We’re very sorry to hear about your experience and completely understand how distressing it must be to see unexpected charges while feeling unable to access your account. That is never how we want our users to feel.
Our support team can always be reached via the contact form on our website, to assist with any subscription or cancellation related issues.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We take concerns like yours very seriously and want to ensure your situation is fully reviewed.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scammer don’t uses
9 February 2026
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Sucked in by the Rentola scam
Sucked in by the Rentola scam. What a joke that this is allowed to happen in 2026. $ 2 for $ 7 days and then bang a $ 65.00 charged with no warning and no information that you had actually signed up for an auto renewal. Contacted 3 real estate agents on the first day and received not even one reply. Seems the rental listings might even be part of the scam. STAY WELL CLEAR. #RENTOLASCAM
3 February 2026
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello Craig,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that some listings may not always respond promptly, and we appreciate your feedback on this.
We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.
We’re here if you need any further assistance.
Kind regards,
Rentola Team
Misleading trial and unauthorised…
Misleading trial and unauthorised charge – be careful!
I signed up for Rentola’s 7-day free trial, but was charged $65 before the 7 days were even over no warning, no email, nothing. When I contacted support, they claimed the charge was valid because it was “after the full 7 days,” but it clearly wasn’t.
There was zero transparency about when the billing would actually begin, and their explanation doesn’t align with what they advertise. I cancelled as soon as I saw the charge, but they refused a refund and took no accountability.
This felt like a trap and judging by other reviews, I’m not the only one who’s experienced this. Very disappointing experience. Be cautious before putting in your card details.
6 December 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and concerning this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any confusion or stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I just trying to steal your money
I had that two dollar subscription as an offer. First it didn’t help much and after that, they charged me the premium subscription. I’m pretty sure I had already cancelled. But after realising that they already charged me for two subscriptions they didn’t want to refund me anything, though the second payment was even made after my cancellation.
1 December 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello Paul,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred after cancellation, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress or confusion this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
A scam experience and useless site
I wanted to look at places to stay in Adelaide, but it turned out to be useless even after premium. It claimed rent at 700$/month that was 700$/week and confused the 2 constantly. They don't allow you to stop subscription (after also charging a small 2$ unexpected fee) immediately for you to forget about it, and then they take your money.
27 November 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and confusing this must have been.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that pricing information can sometimes be confusing and appreciate your feedback on this.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
It’s a scam you will never get mail from house owners plus they will deduct money even if you will cancel trial
It’s a scam they are not able to cancel my membership , I cancelled my free trial but still they deduct money , Also they show money as per month but when you actually go down it’s per week so there is no transparency
12 November 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello Nikhil,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must be.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started.
As a property aggregator, Rentola collects listings from multiple sources, to make browsing easier in one place.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Not even worth a dollar and they charge more
I was desperate and fell for it , a literal scam. You pay a dollar, and without telling you, the next week they automatically charge you $40. A fing scam. Don’t download it. It wasn’t even worth a dollar
12 November 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Danger !!!!!There a scam they take your…
Danger !!!!!There a scam they take your bank details fir a 2 dollar search and then direct debit anither 65 !!!!!!! Tried to get in touch with them and was given the runarround with no one at the other end and no ligit contact !!!!!!!!!!
27 October 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must feel.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. Our customer support team can always be reached via the contact form on our website to assist with any cancellation or subscription related issues.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I had a very negative experience with…they charged me 195 $
I had a very negative experience with Rentola.com.au. I entered my card number once for a small $2 payment, but they saved my card and started charging me $65 every month without my consent. On the website, it is not possible to cancel or remove your payment method. The terms and conditions seem to be accepted automatically during registration, without proper user control.
They also generate receipts automatically without any personal name or proper identification, and they don't send the reciept to you they kep on the website, making it difficult to track payments.
Be very careful: the service can generate recurring charges without warning, and the payment management is not transparent. My experience with Rentola was frustrating and disappointing.
17 October 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
0 STARS if I could
0 STARS if I could.
ABSOLUTE SCAM!!! Report as fraud ASAP!
They will tell you its $2 sign up then proceed to take $65 from you monthly and make it impossible to cancel your subscription. You will need to call your bank ASAP and report as fraud to stop payments.
23 October 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello Shelley,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
This website is a scam
This website is a scam! The houses posted was never available, I was charged $2 to send message, never received any messages back and somehow I have been charged $65 a month ever since without me knowing even though I didnt continue with the subscription and now I am unable to cancel!!! Have lost 500 now!
16 October 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello Sandra,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Have cancelled 3 times and they keep taking $65 month
Discusting in these times
9 October 2025
Unprompted review
Reply from Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. However, we would like to review your account and clarify what happened in your case.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.