I had a good experience using the Rentumo app. The platform is easy to use and helpful during the property search process. The support team is friendly, professional, and responds promptly, which... See more
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Review summary
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Based on these reviews
This company came to a resolution that fixed my issue, however i’m not sure why my issue happened in the first place and could’ve been prevented. But overall they were extremely helpful.
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I had a trial of this premium subscription and cancelled the day it was due to renew. I contacted the support team and asked them to cancel the debit attempt. After being told they couldn’t... See more
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It’s ok but I have stopped using this to look for houses
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Company details
About Rentumo AU
Written by the company
From studios to family homes, Rentumo.au makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contact info
Australia
- info@rentumo.au
- rentumo.au
4.3
Excellent
95 reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just received a notification from my…
I just received a notification from my bank saying they just tried to take $65 from my account via my card , luckily my bank picked up on this transaction and frozen my card so they are now blocked and reported . I have never dealt nor ever heard of this mob so people be aware I were lucky there scam did not work
16 April 2026
Unprompted review
Reply from Rentumo AU
Hi Scott, could you please reach out to our support team at info@rentumo.au? We’ll take a closer look at your case and make sure everything is resolved for you as quickly as possible.
We want to reassure you that Rentumo is not a scam. We are active in 25 countries and help thousands of users every day in finding rental homes through our platform.
It’s possible that there has been some confusion or that the charge is linked to a sign-up that may not be immediately recognizable. We would really like to look into this properly for you and clarify exactly what happened.
Sam at Rentumo was able to cancel my…
Sam at Rentumo was able to cancel my account after the free trial when I accidentally left it too long and I very much appreciate it, was quick and easy thank you
8 April 2026
Unprompted review
Reply from Rentumo AU
Hello,
Thank you very much for your kind feedback.
We’re glad to hear that Sam was able to assist you quickly and easily with your request. We always aim to make the experience as smooth as possible, especially when it comes to account and subscription questions.
We truly appreciate your message and wish you all the best in your search.
Best regards,
Rentumo
I had a good experience using the…
I had a good experience using the Rentumo app.
The platform is easy to use and helpful during the property search process.
The support team is friendly, professional, and responds promptly, which I really appreciated.
Overall, a useful service and a smooth experience.
2 April 2026
Unprompted review
Reply from Rentumo AU
Hello,
Thank you for your kind feedback! We’re thrilled to hear that Rentumo made your property search easier and that our team could assist you effectively. Your support means a lot to us, and we hope to continue providing a smooth and helpful experience.
Rentumo
Good service
23 March 2026
Unprompted review
Reply from Rentumo AU
Hi Kaitlyn, thank you for taking your time to leave a review! It's truly appreciated 🙌
had a good experience with Rentumo’s…
had a good experience with Rentumo’s customer service team. There was some confusion on my end about the subscription, but when I reached out, they responded politely and handled my concern professionally. They took the time to review my case and offered a fair resolution, which I really appreciated.
It’s great to see a company that is willing to listen and support their customers when issues come up. Thank you for your understanding and assistance!
18 March 2026
Unprompted review
Reply from Rentumo AU
Hi Gigi, thank you very much for your kind and detailed feedback and for taking the time to share your experience! 💪
We’re really glad to hear that our customer service team was able to assist you.
I signed in for 7 days free and got…
I signed in for 7 days free and got charged before that was up. Im very disappointed but not surprised by company greed
Funny coz I showed you bank statements proving it was rentumo au
16 March 2026
Unprompted review
Reply from Rentumo AU
Hi Dennah, we’re sorry to hear about your experience and understand your frustration.
To properly look into what happened in your specific case, could you please reach out to us directly at info@rentumo.au? Our team will review your account and provide you with a clear explanation and assistance where possible.
We’re here to help and will do our best to resolve this for you.
Edit March 25th: After carefully looking into your case and our previous communication, it appears that no account was registered with Rentumo using your details. It seems the charge was be related to a different service called Rentaroo.
Cancelled trial subscription
I had a trial of this premium subscription and cancelled the day it was due to renew.
I contacted the support team and asked them to cancel the debit attempt.
After being told they couldn’t do so so until after I’d posted a positive review for them, we negotiated and they cancelled it.
Thank you for your assistance.
15 March 2026
Unprompted review
Reply from Rentumo AU
Hi, thank you for your feedback! We really appreciate you taking the time to share your experience.
We’re glad we were able to find a solution together and assist you in resolving the situation. If you ever need help again in the future, feel free to reach out to us anytime. 🙌
I had a great experience with Rentumo’s…
I had a great experience with Rentumo’s customer service. I contacted them regarding my subscription and even though my cancellation was late according to their terms, they kindly made an exception and offered a refund. The support team was very responsive, understanding, and professional throughout the process. I really appreciate the help and the quick resolution. Thank you for the excellent customer service!
14 March 2026
Unprompted review
Reply from Rentumo AU
Hi Swostika, thank you so much for your kind words! We really appreciate your feedback and are happy to hear that you had a positive experience with our support team. If you ever need assistance again, we’re always here to help 😊
Refunds
Great my subscription went over and was charged an extra amount and they kindly said they would refund my money. Thank you very much.
10 March 2026
Unprompted review
Reply from Rentumo AU
Thank you for your feedback! We’re glad we could help resolve the situation for you. 💪
Let landlords find you
I was genuinely surprised at how quickly the rental offers started coming through after signing up. It made searching for properties so much easier and saved a lot of time. A great platform for anyone looking for rentals. Highly recommend.
7 March 2026
Unprompted review
Reply from Rentumo AU
Hi Kye, thank you so much for your great feedback! We’re really happy to hear that our platform made your search easier and saved you time.
Wishing you the best of luck in your new home 😊
Communication with customer service…
Communication with customer service team was prompt
6 March 2026
Unprompted review
Reply from Rentumo AU
Hi Chanel, we appreciate your feedback and wish you the best in finding the right home! 🙏
No clear terms and conditions
No clear terms and conditions. Support is terrible!!!
6 March 2026
Unprompted review
Reply from Rentumo AU
Hi Mylena, we’re sorry to hear that this was your experience, as this is certainly not the level of service we aim to provide to our users. We always strive to make our terms and conditions clear and to offer helpful and timely support whenever assistance is needed.
We would really appreciate the opportunity to look into this for you and help resolve the situation. Please feel free to reach out to our support team so we can review your case and assist you further.
I had a really positive experience with…
I had a really positive experience with Rentumo’s customer service. Even though my cancellation was later than the normal terms allow, Sam took the time to review my case and made an exception by voiding the unpaid invoice. I truly appreciated how understanding and professional they were throughout the process. It’s always reassuring when a company values customer satisfaction and is willing to help find a fair solution. Thank you for the great support!
5 March 2026
Unprompted review
Reply from Rentumo AU
Hi Meena, thank you for your kind words! We truly appreciate your feedback. 🙌
Subscription entrapment
I had forgotten about cancelling a subscription with Rentumo and had $65 automatically debit my account. Yes I knew it would need to be cancelled however i missed cut off date an paid penalty.wasnt happy so I asked for refund.
I wish u didn't always have to sign up to websites just so u can see what they offer. And then want you to pay after so many free days .
Great marketing and quick way to make money.people like myself to be forgetful and BAM $$money for Jam on poor souls who did not cancel on time.
It's a rental property market offering another avenue but not worth the service.
No they weren't even going to refund unless I did this.
If only you got a choice to continue or cancel before automatically charged.
19 February 2026
Unprompted review
Reply from Rentumo AU
Hi Jarrod, this is certainly not the impression we want our users to have. We make every effort to clearly communicate how the service works before registration, during the sign-up process and again in the confirmation email that is sent after creating an account.
That said, we do appreciate you taking the time to share your perspective. Feedback like yours is valuable and we will certainly review it internally to see if there are additional ways we can improve how this information is communicated to our users.
If there is anything further you would like us to review regarding your account, please feel free to contact our support team and we will be happy to assist.
5 star customer service
Used rentumo while looking for a new rental I did not find a place but after having some issues Sam from customer service helped me in a quick and professional manner thanks Sam
25 February 2026
Unprompted review
Reply from Rentumo AU
Hi Danni,wWhile we’re sorry to hear that you didn’t find a rental through the platform this time, we’re very pleased to hear that our customer service team was able to assist you quickly and professionally!
Rentumo takes care of it’s clients and…
Rentumo takes care of it’s clients and delivers best and convenient Service
17 February 2026
Unprompted review
Reply from Rentumo AU
Thank you for sharing your experience! 💪
It’s ok but I have stopped using this…
It’s ok but I have stopped using this to look for houses
9 February 2026
Unprompted review
Reply from Rentumo AU
Hi, thank you for your review. If you ever decide to give Rentumo another try in the future, we would be happy to assist you!
Excellent and timely response with…
Excellent and timely response with customer service
Great selection of off market properties through private landlords
8 February 2026
Unprompted review
Reply from Rentumo AU
Hi Cassandra, thank you for your feedback regarding our platform!
Customer service is on prompt and…
Customer service is on prompt and quick, they understand that my subscription was accidental and said they will refund the full subscription amount. Trustable website.
4 February 2026
Unprompted review
Reply from Rentumo AU
Hi, thank you for taking the time to share your experience!
We’re happy to hear we could resolve this for you in a fair and transparent way. :)
They helped me find student…
They helped me find student accommodation in Bendigo. Their scan feature works very well and consolidated all the available accommodation in the area. And Sam from customer service was very quick and efficient and provided me with comprehensive support. Highly recommend.
24 January 2026
Unprompted review
Reply from Rentumo AU
Thank you so much for your kind review and the recommendation! We wish you all the best with your studies and your new home!
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