I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had an issue with my Rentumo subscription and some confusion around the payment process. Sarah from their support team handled my case and was clear, understanding, and very reasonable throughout.... See more
Company replied
Fast and straight forward sign up, got lots of updates following the sign up with flats and apartments that I was interested in, also in my process range too. The team are so helpful and will assist i... See more
Company replied
I had an amazing experience with Rentumo. Their website is easy to navigate, and the listings are accurate which is hard to find these days.The response team was professional and made the entire proc... See more
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Company details
About Rentumo UK
Written by the company
From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contact info
United Kingdom
- info@rentumo.co.uk
- rentumo.co.uk
3.7
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible horrible company
Horrible horrible company. Run quick!! Cancelled my services but they kept charging me!
29 April 2026
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for sharing your feedback.
After receiving your review, we attempted to locate your account in order to investigate your situation. Unfortunately, we were unable to identify your account based on the information available. Have you already contacted our customer support team regarding this matter?
We would like to clarify that Rentumo does not charge users after a subscription has been cancelled.
Based on your review, it appears that your subscription may have renewed before the cancellation was completed. The trial period or subscription begins on the exact date and time of registration, and each billing cycle renews on that same date and time. At the time of renewal, our system automatically attempts to process the payment.
In some cases, the initial payment attempt may be temporarily declined by the bank. When this happens, our system automatically retries the payment some time later while the subscription itself continues to run. If the subscription is cancelled after the renewal has already taken place, the cancellation prevents the next renewal but does not apply retroactively to the subscription period that has already started.
To review your situation accurately, we would need the email address you used when registering your Rentumo account. We invite you to contact our customer support team at info@rentumo.co.uk. Our team will be happy to investigate your case in detail and see whether we can provide a suitable solution.
Best regards,
Rentumo
A shady company with a bad reputation
A shady company with a bad reputation. Would never deal with them.
29 April 2026
Unprompted review
Coercive behaviour
Emily from one of their customer service departments has attempted to bribe/coerce me into leaving a positive review in order to secure a refund that I'm owed due to them renewing and taking my money after I cancelled in writing :))))
Avoid avoid avoid
29 April 2026
Unprompted review
Unethical and manipulative
One of the managers (let’s call them manager “E” since they are trying to remove my review) told me that I would not receive a refund (that I was legally due) unless I posted a positive review on Trustpilot.
Manipulative, misleading and completely unethical. Avoid them like the plague.
EDIT: Rentumo are now reporting my review (which is my genuine experience) and demanding additional details. Pernicious behaviour from a company with very, very suspect business practices.
8 May 2026
Unprompted review
This company won’t process refunds until you review them
This company goes against trustpilots terms of service by requiring users to leave a review before they process refunds. Absolutely disgusting and immoral practice. Avoid doing business with this company and with Emilia N.
28 April 2026
Unprompted review
Shady company with its cancellation policies
Shady company with cancellation policies that bank on people forgetting to cancel. Then they offer to refund your payment in lieu of leaving a glowing review here.
26 April 2026
Unprompted review
I found the company email support to be…
I found the company email support to be dodgy and sheisty. Won't refund my money and are trying to blackmail me with leaving a 5 star review before continuing with my refund. Absolutely avoid at all costs
28 April 2026
Unprompted review
Was offered a cash refund for a…
Was offered a cash refund for a positive review, so I'm leaving a negative one instead. Don't try to bribe users for a positive review.
28 April 2026
Unprompted review
Avoid this company
Avoid this company, they use immoral methods to gain good reviews by bribing users.
Disgusting business practices, look elsewhere.
29 April 2026
Unprompted review
Forcing me to write a review to receive…
Forcing me to write a review to receive a refund…
29 April 2026
Unprompted review
They extort people for positive…
They extort people for positive Trustpilot reviews
29 April 2026
Unprompted review
Scammy
I was charged 19£ even though I cancelled my subscription two days ago! Emilia was very pleasant tho and offered me a full refund If I leave a positive review here?! Lol
24 April 2026
Unprompted review
They charged even after canceled the…
They charged even after canceled the subscription.
16 April 2026
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for sharing your feedback. We are sorry to read your review.
We attempted to locate your account in order to investigate your situation. Unfortunately, we were unable to identify your account based on the information available. Have you contacted our customer support team regarding this matter?
We would like to clarify that Rentumo does not charge users after a subscription has been cancelled.
Based on your review, it appears that your subscription may have renewed before your cancellation. The trial period or subscription starts on the exact date and time of registration. Each billing cycle renews at the same time. At the moment of renewal, our system automatically attempts to process the payment.
In some cases, the initial payment attempt may be declined by the bank. When this happens, our system automatically retries the payment some time later while the subscription itself continues to run. If the subscription is cancelled after the renewal has already taken place, the cancellation prevents the next renewal but does not apply retroactively to the subscription period that has already started.
To review your situation accurately, we would need the email address you used when registering your Rentumo account. We invite you to contact our customer support team at info@rentumo.co.uk.
Our team will be happy to investigate your case in detail and see whether we can provide a suitable solution.
Best regards,
Rentumo
They will blackmail you into writing a…
They will blackmail you into writing a positive review on here
28 April 2026
Unprompted review
AVOID - Predatory and Coercive Billing - Terrible
“Country managers” are openly requesting 5 star TrustPilot reviews as a coercive method for customers to receive refunds for requests that were submitted within their written guidelines, and you get harassed by them for reporting this.
Beware of this scammy and predatory company. Also note that they will repeatedly harass you to remove any information identifying their predatory practices by attempting to take advantage of the TrsuPilot system and flagging reviews that aren’t to their liking.
The fact that they play these infantile games to boost their rating tells you everything about doing business with this company and how worthy they are of your business. AVOID AVOID AVOID.
29 April 2026
Unprompted review
I have a problem with the subscription…
I have a problem with the subscription and the manager was very friendly and help me straight away! I tottaly appreciate it!
29 April 2026
Unprompted review
Emilia blackmailed me
Emilia blackmailed me, refusing to refund my subscription unless I left a 5 star review.
29 April 2026
Unprompted review
Subscription Transparency
Rentumo should be more transparent with customers regarding its subscription.
Aside from that, the app works well and the customer service is good.
21 April 2026
Unprompted review
Tried cancel but they keep charging me…
Tried cancel but they keep charging me so it's a rip off
18 April 2026
Unprompted review
Reply from Rentumo UK
Hello Thomas,
We’re sorry to read your message and understand your concerns regarding the charges and your experience. Have you contacted our customer service at info@rentumo.co.uk ?
At this stage, we are unfortunately unable to identify your account based on your review. In order to investigate your situation more closely, we kindly ask you to contact us at info@rentumo.co.uk and provide the email address used during your registration.
We have also submitted a request to Trustpilot to obtain the email linked to your review. You are welcome to respond to this request or reach out to us directly so we can assist you further.
Please note that when signing up, a trial offer is presented. The terms, pricing, and automatic conversion into a subscription at the end of the trial period (unless cancelled) are clearly outlined during registration and must be accepted before proceeding. After the trial ends, the subscription is activated automatically.
Our support team remains available at all times and handles all customer requests without exception. We will be happy to review your case in detail and help resolve this matter.
Best regards,
Rentumo
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