Reolink Reviews 3,121

Very good support

Reolink Security Cameras are affordable,dependable,easy to install for total peace of mind.

Have 5 Security Cameras installed now for more than 5 years and looking forward to add more.

Reolink a trusted brand.

The customer service was very helpful. The explanations were easy to understand

I had 2 great reolink cameras then the 3rd antena broke just after warantee expired and they do not make a replacement. The plastic on an outdoor product cant take the sun! I bought a 4th and it was defective from the beginning. Because I did not buy it from reolink directly they gave me a refurbished as a warantee replacement that lasted all of 4 months. The refurbished unit has no warantee. There warantee is a joke and customer service is very hard to work with. Buy a Eufy it is a better camera. Reolink is no longer the only good LTE camera!

Very nice support and patience fro mTia

I appreciated the support linking my cameras to my wifi and keeping the ticket open to confirm it works over the coming weeks

I have bought a number of reolink products throughout the last years. Delivery and products were top. The latest order came without the ordered SD card. Communication with the reolink support team was swift and easy and a solution found. Great expearience, thanks to the team!

Support person was extremely efficient in resolving my problem. Access to help was quick and the person was knowledgeable. It is a pleasure dealing with a company who provides this level of support.

I chatted with Bryan, and he answered all of my questions very well.

Great products and great customer support, would highly recommend.

Information given were helpfull. The Assistant was very polite

Eudora was very help and patient. She resolved all of my questions. Outstanding customer service.

The customer service with this company when you have an actual product issue is atrocious. They ghost you, they don't respond for days, they send you in circles of firmware updates and other things. Case in point, I bought a 4 camera system, everything installed fine but two weeks in and one camera quit. I spent a MONTH with their customer service trying to get a replacement, did firmware updates, power ups and downs and in between was ghosted for DAYS. I like the cameras, but if you have an issue beware they are not helpful at all.

Reolink has great products and work as it should. Easy set up.
I had a small problem with mine that came up and customer service was on top of things to help with resolving the issue, which we figured out after some test. Odeya was great with the technical support to figured out the problem, which ended up replacing the unit and Alisa was great from the warranty department to get me a new one sent out.
I would recommend this product and great service

Thanks
Mike

Once I had got through the chatbot (not a great hassle) and accessed the support team, the service was excellent ... 10 out of 10 ... fast, efficient and pleasant.

Very quick getting back to me to solve the problem

A great team! The three people I dealt with were great. I believe it was Bryan, Ton and especially Lilian. They were totally great to deal with. Great service and support. Thx team Reolink for every thing.... Will continue using your products and your support team when ever needed.. Thx again for having patience with me.....