Repair Glasses Reviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast turnaround times, noting that damaged glasses are repaired and returned within just a couple of days. People also highlight the exceptional communication and friendly, knowledgeable support provided by the staff throughout the process. Some people also felt that the pricing is exceptionally reasonable, offering a cost-effective alternative to buying brand new replacements. Consumers appreciate the remarkable craftsmanship that brings heavily damaged frames and broken hinges back to life looking completely brand new. Reviewers consistently recommend this reliable service to anyone facing seemingly impossible eyewear repairs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the remarkably fast turnaround times and... See more

Product

Customers had ambiguous experiences with product quality and repairs. While many reviewers reported that... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing high satisfaction over fast... See more

Staff

People report high satisfaction and appreciation for the staff, describing the service as very polite,... See more

Price

Consumers find price to be a source of great satisfaction, frequently praising the amazing and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more

Rated 5 out of 5 stars

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service. Sp... See more


Company details

  1. Sunglasses shop
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(233)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Believe the reviews

As others have said, I took my favourite expensive sunglasses to Boots and Specsavers opticians and neither were interested in fixing the lens that had fallen out.

I read the reviews on here and these so good that I sent my sunglasses off without a stamp and Repair Glasses called me up and we sorted out postage. The sunglasses were returned shortly afterwards in perfect condition.

As others have said, this is what customer service used to be like. Perhaps they could run our councils.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Highly Recommend

The nosepad snapped on my glasses, the opticians said couldn't be repaired. Contacted Repair Glasses, Matt confirmed they could solder the nosepad.
Sent them to Glasses Repair on Monday got them back good as new on Wednesday!!! The service is AMAZING. Would highly recommend this company to anyone.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Would give 10 stars if I could

I snapped the arm of my metal glasses, not the hinge, fully on the arm and thought I was screwed and would have to buy another pair. I sent a photo to the company and they said they could repair it. I sent them on Monday, they received them, fixed them and posted them back on Tuesday. I received them on Thursday and I have no idea how they did it but they’re fixed good as new? Incredible service and for such a cheap price, cannot recommend them enough.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I contacted Glasses Repair and spoke to (possibly Matt going by other reviews) them explaining that I had some 90's Rayban Wayfarers which I'd had prescription lenses fitted and still had the original Bausch & Lomb lenses which I wanted re-fitted to the frames. I was told that this could be done and the frames would be refurbished.
I couldn't be more pleased with the results. The lenses were fitted, the hinges replaced and the frame polished to an as new condition.
I highly recommend this service and sadly will not be a returning customer as I have no other glasses for repair or refurbishment.
The turnaround time was a same day repair and it was only that they were despatched back on a Friday that I received them back on Monday. 5 stars ++

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Glasses given a second life

I had only had my glasses three months before the frame snapped. I caught my hair and the Lens popped out because the frame snapped. I got no reply from the company that sold them. They hadn’t been a cheap pair either! Thanks to Repair Glasses I got my glasses back to a wearable state. The turnaround is fast, the cost is competitive, the service was hassle free and I’m delighted with the quality of the repair. Highly recommended and I’m so grateful.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

UNBELIEVABLE! WHAT A FANTASTIC SERVICE!

UNBELIEVABLE!! Broke the very fine bridge on my titanium glasses. Found this guy by accident on Google. Had tried 3 different options, Specsavers wouldn't repair, private opticians said couldn't be repaired, original opticians said send them to us and we'll see what can be done. Prospective turn around 2-3 weeks. Yeah, right, without my glasses? Contacted Repair-Glasses. Yep! no problem, send them to us. Returned 48 hrs later. Felt tiniest little blimp where the new join "welded ", I couldn't see it and a blind man would be glad to. ABSOLUTE GENIUS. Thrilled to bits. Can't thank you enough, am recommending to everyone I know.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable Service

Wow. Snapped the arms off my Raybans in a last minute England goal related incident; sent them to Repairglasses, had them back in under forty-eight hours, perfectly fixed! It’s almost too good to be true actually, I’m so used to receiving non efficient services that this has taken me by surprise. Bravo, RepairGlasses - you are awesome👏🏼👏🏼👏🏼

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Cracking turnaround and service

Cracking turnaround and service, repaired a snapped set of Specsavers glasses within a couple of days and they've lasted a good few months now (and still going strong, despite 1yo's best efforts to break them again!)

Specsavers were no help in branch and said nothing they could do, these guys fixed them like new.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Fast turn-around at low cost

I had a broken hinge on metal-framed glasses. Emailed them a photo on Sunday to check they could repair, and had a reply first thing Monday which meant I could put the glasses straight in the post.

They confirmed receipt, repair, and dispatch on Tuesday, and I received them back Thursday.

Can't beat that.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Astonishingly good service

Astonishingly good service. All the opticians struggled to tighten up my wobbly-armed titaniam frames. These people did perfectly at rapid speed for half the price of most competitors. Highly recommend!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Very fast service - less than 48hrs

I couldn't find anyone local to fix my glasses after I stepped on them so I tried this online option. I initially sent Matt a quick email to see how it worked and he replied very quickly.
I posted my glasses on the Tuesday and they were returned less than 48 hrs later on the Thursday as good as new. Very happy. Thanks.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Repaired my daughter’s broken glasses

Repaired my daughter’s broken glasses, did a great job. I sent them Friday and they arrived back on the Monday, like new again, I was very impressed by the speed of service. And for a total of £24.99, much cheaper than my quotes from high street opticians.

15 April 2024
Unprompted review

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