Repair Glasses Reviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast turnaround times, noting that damaged glasses are repaired and returned within just a couple of days. People also highlight the exceptional communication and friendly, knowledgeable support provided by the staff throughout the process. Some people also felt that the pricing is exceptionally reasonable, offering a cost-effective alternative to buying brand new replacements. Consumers appreciate the remarkable craftsmanship that brings heavily damaged frames and broken hinges back to life looking completely brand new. Reviewers consistently recommend this reliable service to anyone facing seemingly impossible eyewear repairs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the remarkably fast turnaround times and... See more

Product

Customers had ambiguous experiences with product quality and repairs. While many reviewers reported that... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing high satisfaction over fast... See more

Staff

People report high satisfaction and appreciation for the staff, describing the service as very polite,... See more

Price

Consumers find price to be a source of great satisfaction, frequently praising the amazing and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a serious, legitimate business - have no fear of sending in your glasses. If you pay for express post in both directions (quite cheap), you should have your all-important glasses back in 3-4 d... See more

Rated 5 out of 5 stars

Used Repair Glasses twice now, once for a broken lens, second time to update our existing lenses with updated prescriptions - could not have been any more professional , timely and cost at 1/3 of the... See more

Rated 5 out of 5 stars

wow what a lovely experience I had with Matt! I had stepped on some well loved vintage glasses and broke the hinge, which is heat inserted into the glasses frame, which seemed compilated to fix but Ma... See more

Rated 5 out of 5 stars

It is so wonderful to be able to write a postitive review for a change. A real person at the end of the phone rather than a bot, friendly and knowledgable, and provided a truly excellent service. Sp... See more


Company details

  1. Sunglasses shop
  2. Optician

Written by the company

Repair Glasses will Repair your broken sunglasses or Glasses for £24.99 including UK p&p. The most economical sunglasses & glasses repair service in the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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No recent history of asking for reviews

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4.9

All reviews

(233)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly impeccable service

Truly impeccable service. I sent a 20 year old pair of Hugo Boss frames which had broken at the bridge on Wednesday and got them back good as new on the Saturday. I can barely see the repair.
I can’t recommend Matt highly enough. Would use again without hesitation. Thank you.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Fab company

Managed to break the arm off my Ray-Ban prescription glasses :-( Sent to Repair Glasses on the 12th Feb and today (16th Feb) they are back with me - perfectly fixed! Great communication and service - would highly recommend.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

As good as The Repair Shop!

It’s very difficult to get things repaired these days and when the arm came off a 1990s pair of Ray Bans that were in otherwise good condition and a classic design it seemed like they were going to end up in the bin.
We managed to find this company on the internet and thought as they had good reviews and were offering a repair for £24.99 it was worth a punt.
So glad we did, they couldn’t have been more helpful and did a brilliant robust repair and also tightened the other arm.
They were returned to us within a couple of days.
I wouldn’t hesitate to recommend them if you have a pair of treasured sunglasses that need a bit of tlc.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

My vintage B&L Ray-Bans had one arm detached and general wear. Several times I'd been told that "they can't be repaired" or "We can glue a new arm on, but it won't be sprung like it is now".

I didn't want a compromised repair, but I also couldn't bring myself to throw them away.

Luckily I found Matt at repair-glasses.co.uk who specialises in Ray-Bans. Matt did an excellent job - reattaching the broken arm and replacing the springs on both arms so that the glasses once again fit properly and firmly.

I would happily have paid a lot more than I was charged for Matt's excellent service - I can't rate him highly enough.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

1st class service…

Could not recommend this business enough… great customer service and super fast turnaround of my daughter’s glasses.
Mat is a great guy with a great deal of knowledge in his profession… I wish his business continued success! Regards Lee from Stoke

27 November 2023
Unprompted review
Rated 5 out of 5 stars

No fuss, quick fix

I was hoping to get my glasses fixed locally. The break seemed pretty easy to take care of by someone who knows what they're doing. But the local optician refused to even take a closer look or recommend anyone.

So with a busy schedule, I had to search online.

Another company quoted me close to £50 based on photos, and these guys have a flat fee half that.

The only down side was in the site's wording, it reads like they take care of postage, but they don't take care of the postage from me to them.

Anyway, my glasses were fixed and sent over very quickly and they work great again. £28 incl postage my end.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you for mending my glasses

I'd only had my glasses a few weeks,, when unfortunately I broke them, by leaving them in the wrong place and the arm was broken.. I went to the opticians hoping they maybe able to mend them but unfortunately they couldn't and said it would cost be £150 for a new frame... I looked online to see if there was anywhere that maybe able to repair them.I got them back with the arm firmly attached.
I paid 24.99 for the repair and just over a fiver for the recorded delivery to send them. It saved me very nearly £120 for a new pair. Very happy.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Very good repair and quick service

Sent off my varifocals. The arm was broken off. I was told by my major optician firm that they were irreparable. I got them back with the arm firmly attached with a new (near matched) flexible joint soldered into place on the inside of the frame.

I paid 24.99 for the repair and just over a fiver for the recorded delivery to send them. It saved me very nearly £300 for a new pair.
Very happy.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

I sent what I thought were irreparable…

I sent what I thought were irreparable Tom Ford glasses, that had been stood on, with both arms off and hinges badly torn in different ways, I sent at 4pm, I had an email at 10.23am the next morning saying they'd already been repaired! Received in great condition, at 11am the day after that. Astonishing speed and service, for a cheap price, would highly recommend.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Very fast service

Very fast service - 4 days from when I posted my glasses to Repair Glasses to receiving the repaired glasses - and very helpful advice.
No fuss, clear information and they did everything they said they would when they said they would do it.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Very, very quick service

Very, very quick service.
I contacted Repair Glasses and was quoted £24.99 for my repair, I posted my glasses on Monday morning, on Tuesday morning I received confirmation that the repair had been done, and on Wednesday morning I received my glasses back repaired and ready to use again. Just fabulous.
Fantastic service and at a really competitive price, thank you. I will recommend you to everyone I know.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Rayban and Vision Express said they couldn’t be fixed. Repair Glasses made them good as new. Highly recommend!

I was told by staff in a Rayban store, Vision Express where I bought them and a specialist Ray Ban repair online service, that they my glasses were not fixible and I should just buy new frames for £130 (as they were prescription lenses).

I sent them to Repair Glasses and got a message to say they had been repaired before I even expected them to have arrived at the workshop and 2 days later they arrived back with me looking as good as new.

For £25 that is an outstanding service.

Highly recommend!

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.. had two damaged designer sunglasses, one of which i thought was beyond repair.. both came back to me in a couple of days looking brand new .. highly recommend this company for and glasses repairs .. thanks

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing high quality repair

Fast service to repair a pair of Persol sunglasses which had snapped at the nose bridge. The glasses were fixed and returned to me within a week and the repair work is absolutely fantastic, I cannot even see the original break. Matt told me in an email that he would insert a metal pin to create strong bond and then apply a glue. I cannot recommend the quality of this work highly enough and it looks as though it will last

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy! Took my broken glasses back to the high street optician that I bought them from, only to be told they couldn’t be fixed. Found this company, sent them off, and 5 days later they are back and perfect! Thanks very much, really happy with this service, and saved me £250 on new glasses!

8 June 2023
Unprompted review

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