Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
Totally amazing company. Have been with them for 5/6 years . Contacted them to report my tumble dryer. The engineer who came out very quickly later deemed it not economical to repair. The replacement... See more
Company replied
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Had great rapport with the…
Had great rapport with the representative.
Darren was extremely helpful in explaining everything and what I get for my money.
8 June 2026
Unprompted review
Reply from Repair & Assure
Dear Heather Cale
Thank you for your 5-Star review!
We're delighted to hear that you had such a positive experience with Darren. Building good rapport and ensuring our customers fully understand their cover are both very important to us, so it's wonderful to know that Darren was able to explain everything clearly and help you see the value of your policy.
Best Regards,
Customer Support
Repair & Assure Limited
Darren top class sales man need to go…
Darren top class sales man need to go up the ranks. Great attitude with good attention to detail no ball ake never missed a thing explaining how I was to be assured of this policy is good for me welfare never over baring at all responses first class.
8 June 2026
Unprompted review
Reply from Repair & Assure
Dear Jarjarbinx
Thank you for your 5-Star review!
We're thrilled to hear about your positive experience with Darren. It's great to know that his professionalism, attention to detail, and clear explanations helped you feel confident that the policy was the right fit for your needs. We pride ourselves on providing informative and supportive service without being pushy, so it's wonderful to hear that Darren struck exactly the right balance.
Best Regards,
Customer Support
Repair & Assure Limited
It was a really pleasant change to talk…
It was a really pleasant change to talk to an English speaking lady that didn't have an accent. I understood every word she said and she didn't have to repeat anything. I also know that my appliance is insured for another 12 months. Thank you for the lovely customer service
8 June 2026
Unprompted review
Reply from Repair & Assure
Dear Pauline Binns
Thank you for your 5-Star review!
We're delighted to hear that you had a positive experience and that our advisor was able to explain everything clearly and efficiently. It's wonderful to know that you felt well supported and that we were able to confirm your appliance cover for the next 12 months.
Best Regards,
Customer Support
Repair & Assure Limited
Breakdown cover
The staff are very polite helpful and respectful and explained everything to me slowly and made me feel like any problems I have with my TV or washing machine they will help me get it sorted
4 June 2026
Unprompted review
Reply from Repair & Assure
Dear Kelly
Thank you for your 5-Star review!
We're so pleased to hear that our staff were polite, helpful, and respectful, and that they took the time to explain everything clearly. It's important to us that our customers feel supported and confident, so we're delighted that you felt comfortable reaching out for help with any issues involving your TV or washing machine.
Best Regards,
Customer Support
Repair & Assure Limited
Person who rings is alwsy friendly and…
Person who rings is alwsy friendly and curtious.
2 June 2026
Unprompted review
Reply from Repair & Assure
Dear Daniel Garhard
Thank you for your 5-Star review!
We're delighted to hear that our team is always friendly and courteous when they call. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service, no problem regarding staff, very polite and easy to talk to. Happy to renew service plan.
4 June 2026
Unprompted review
Reply from Repair & Assure
Dear Jean Hutchinson
Thank you for your 5-Star review!
We're delighted to hear that you received excellent service and found our team polite, friendly, and easy to talk to. We truly appreciate your continued trust and support.
Best Regards,
Customer Support
Repair & Assure Limited
Lovely pleasant and helpful from…
Lovely pleasant and helpful from associate called Adam. And cover put in place straight away.
3 June 2026
Unprompted review
Reply from Repair & Assure
Dear Jeff
Thank you for your 5-Star review!
We're pleased to hear that Adam provided a lovely, pleasant, and helpful service, and that he was able to arrange your cover quickly and efficiently.
Best Regards,
Customer Support
Repair & Assure Limited
An excellent experience.
I was contacted by ‘phone regarding insuring my new fridge. The gentleman I spoke to was polite and most informative as has been the case throughout my dealings with Repair & Assure. I would not hesitate to recommend this Company.
3 June 2026
Unprompted review
Reply from Repair & Assure
Dear Jane Crompton
Thank you for your 5-Star review!
We're delighted to hear that you found our team polite, informative, and helpful when discussing cover for your new fridge. It's great to know that you've received the same high level of service throughout your dealings with Repair & Assure. Your recommendation means a great deal to us, and we truly appreciate your support.
Best Regards,
Customer Support
Repair & Assure Limited
Straight to the point
Straight to the point, didn’t spend too much time, clear and concise instruction, polite and respectful.
3 June 2026
Unprompted review
Reply from Repair & Assure
Dear Robin ANJAN
Thank you for your 5-Star review!
We're pleased to hear that you found our service clear, efficient, and respectful. Providing straightforward advice and excellent customer service is important to us, and we appreciate your kind comments.
Best Regards,
Customer Support
Repair & Assure Limited
Everyone has been so helpful and repair…
Everyone has been so helpful and repair and replacement of washing machine has been very efficient
2 June 2026
Unprompted review
Reply from Repair & Assure
Dear Sarah
Thank you for your 5-Star review!
We're delighted to hear that our team was helpful throughout and that the repair and replacement of your washing machine was handled efficiently.
Best Regards,
Customer Support
Repair & Assure Limited
Washing machine repair…
From phoning to say washing machine had broken to engineering repairing all excellent
5 May 2026
Unprompted review
Reply from Repair & Assure
Dear Pat
Thank you for your 5-Star review!
We're pleased to hear that everything went smoothly, from reporting your broken washing machine to having it repaired by our engineer.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
The people on the other end of phone always polite and will answer any questions.
This service and cost is one of the best around.
2 June 2026
Unprompted review
Reply from Repair & Assure
Dear L Warder
Thank you for your 5-Star review!
We're delighted to hear that our team has been polite and helpful whenever you've called. It's also great to know you feel our service offers excellent value.
Best Regards,
Customer Support
Repair & Assure Limited
Dan was very helpful and very quick …
Dan was very helpful and very quick as I had work and kept me informed when he was on his was
18 May 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Adele Pollard
Thank you for your 5-Star review!
We're pleased to hear that Dan was helpful, kept you informed, and worked around your schedule. We'll be sure to pass your feedback on to him.
Best Regards,
Customer Support
Repair & Assure Limited
Highly recommended to everyone for that…
Highly recommended to everyone for that peace of mind so easy and very helpful thank you so much to all the team 👏🏼👏🏼👏🏼👍🏼
29 May 2026
Unprompted review
Reply from Repair & Assure
Dear LEE QUINNEY
Thank you for your 5-Star review!
We're really pleased to hear you found the service easy and helpful, and that it gave you peace of mind.
Best Regards,
Customer Support
Repair & Assure Limited
Good service
Service was excellant engineer knew what was wrong and how to fix it even carrying the right parts and repair up to good standard
3 May 2026
Unprompted review
Reply from Repair & Assure
Dear denis buckby
Thank you for your 5-Star review!
We're glad to hear the engineer quickly identified the issue, had the right parts on hand, and completed the repair to a high standard.
Best Regards,
Customer Support
Repair & Assure Limited
Good job
He was polite and friendly he fixed my washer twice. Both time's he was brilliant got the job done ✅
6 April 2026
Unprompted review
Reply from Repair & Assure
Dear MISSPAULALAVERY
Thank you for your 5-Star review!
We're pleased to hear the engineer was polite, friendly, and did a brilliant job on both visits.
Best Regards,
Customer Support
Repair & Assure Limited
The initial call to the company was…
The initial call to the company was dealt with straight away, and professionally. There was,however, a lack of communication to the engineer,who was assigned to the job.the company informed myself and my wife,the engineer would attend at 1pm.by 5pm,we were still waiting. Upon speaking to the engineer, he wasn't even aware that he had to attend. He was at home.
When he arrived, he was polite,and professional, and the job was complete in about 15 minutes.
29 May 2026
Unprompted review
Reply from Repair & Assure
Dear Kevin Coburne
Thank you for your review!
We're pleased to hear that the initial contact and the engineer’s visit were professional and the repair was completed quickly. However, we're sorry to hear about the communication issue regarding the appointment. We appreciate you bringing this to our attention and will use it to improve our service going forward.
Best Regards,
Customer Support
Repair & Assure Limited
Very happy indeed hassle free dealt…
Very happy indeed hassle free dealt with very quickly was informed all the way thru
19 May 2026
Unprompted review
Reply from Repair & Assure
Dear Mickeala
Thank you for your 5-Star review!
We're pleased to hear the process was quick, hassle-free, and that you were kept informed throughout.
Best Regards,
Customer Support
Repair & Assure Limited
Reply from Repair & Assure
Dear Sharon Clayton
Thank you for your 5-Star review!
We're pleased to hear you were happy with the quick response and replacement of your machine.
Best Regards,
Customer Support
Repair & Assure Limited
Reasonable cost and prompt service
As soon as I had a problem I called Repair and Assure. They were very helpful and advised me I would get a call within 48 hours from the engineer. They did call within the timeframe and arranged a mutually convenient appointment. They did call engineer was polite and courteous and got to the problem immediately. My washing machine is now working perfectly. Very happy.
5 May 2026
Unprompted review
Reply from Repair & Assure
Dear Beverly Jane Lown
Thank you for your 5-Star review!
We're glad to hear our team was helpful from your first call and that the engineer was able to quickly identify and resolve the issue. It's great to know your washing machine is now working perfectly.
Best Regards,
Customer Support
Repair & Assure Limited
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