Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more
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Review summary
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Reviews shaping this summary
Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more
Company replied
Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more
Company replied
I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more
Company details
Written by the company
We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.
Contact info
4 Grace Rd S, Marsh Barton, EX2 8QE, Exeter, United Kingdom
- 01392 409701
- customerservice@repairguys.co.uk
- repairguys.co.uk
4.9
Excellent
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Home TV repair
Scott attended our property today to replace faulty part in our TV. Scott was on time, knowledgeable and fixed our TV without issue. Wouldn't hesitate to use again if ever needed
25 March 2026
Unprompted review
Reply from Repairguys
Thank you for the amazing review
Not happy
Insurance provider passed me to the Repairguys to fix the TV, the issue was fixed but TV was damaged by the engineer (cracked the the TV frame) and the company denied responsibilty saying they did not open it but they put it on TV rack and open the back of the TV holding the side in while I'm watching and blame it to the age of the TV.
25 March 2026
Unprompted review
Reply from Repairguys
Thanks for the 5* review
Update: I am sorry you feel that you needed to alter your review of our services but as discussed on our call, we cannot accept liability for an almost invisible 5mm crack in the front bezel when we did not remove that part at any point during the repair process. The most likely cause for this damage is the brittle plastic splitting/cracking due to the age of the TV and through natural expansion/contraction of the frame of the unit due to it warming and cooling during usage over the 8 years you have had it.
Our engineers will always make an initial inspection of the product we are going to work on in case of any marks/scratches or suchlike and would bring anything to your attention prior to commencing the repair. In this instance, even after you reported the crack to me on the phone, it took me a few minutes to find it even though I knew it was there.
After our initial telephone conversation, we also took this to your insurance companies technical team to see if they would like to offer another solution but they have deemed this to be cosmetic damage and would not proceed with any further claims or repair. I then received a call from their call centre asking the same questions to which I had to advise the same response.
We take every precaution to ensure that your product is cared for and use tools and techniques that come from manufacturer guidelines and training to prevent this type of issue but in this instance, we are unable to offer any further assistance.
Scott was excellent
Scott was excellent, so efficient and tidy. He had my tv fixed in no time. Thank you so much Scott. :)
24 March 2026
Unprompted review
Reply from Repairguys
Thank you for the great feedback
Fantastic
Fantastic, arrived in the alloted time, really helpful, efficient and a nice bloke. Would highly recommend.
24 March 2026
Unprompted review
Reply from Repairguys
Thanks for the great review
Fantastic service
Fantastic service, Fantastic customer service, Matthew was spot on highly recommended. Much appreciated 👌
24 March 2026
Unprompted review
Reply from Repairguys
Thanks for the great review
Top Company
Matthew has been out to my washing machine several times now as I work it hard. He came again this morning, he’s helpful, very polite and always explains what he’s doing. He’s also incredibly patient with my adult son with autism.
I’d thoroughly recommend this company
24 March 2026
Unprompted review
Reply from Repairguys
Although we hope not to see our customers once we have visited once, we are always happy to reattend and we are glad that your experience has always been positive with Matt
SMEG oven repair
Communication on when an engineer would arrive was excellent. Mathew was on time for each visit and fixed our oven.
23 March 2026
Unprompted review
Reply from Repairguys
Thank you for the review
Excellent service
Matthew was excellent. Problem solved in minutes, I was given helpful advice for future maintenance.
23 March 2026
Unprompted review
Reply from Repairguys
Thanks for the review
Five stars
Hayden arrived on time and had ensured he had all the necessary parts for the repair in advance. Completed and tested the repair before replacing the appliance and leaving the area clean and tidy. Very professional and polite making sure he explained what had been done and how to follow up in necessary. Very happy with the service thank you.
20 March 2026
Unprompted review
Reply from Repairguys
Thank you for taking the time to review and we are happy to have helped
Hayden was fantastic
Hayden was fantastic, polite quick and thorough! Spoke with Samsung technical when intially the fix wasn’t Fixed and they worked out what needed replacing and today came and got us sorted. Would recommend his work all
20 March 2026
Unprompted review
Reply from Repairguys
Thank you for the great review
Mathew
Matthew was very helpful knowledgeable and polite explained everything ...Thanks...
20 March 2026
Unprompted review
Reply from Repairguys
Thanks for the review
Hayden was amazing fixing our washing…
Hayden was amazing fixing our washing machine. He went out of his way to get an extra part for it that was needed, travelling some distance to get the job done on the same day. Would recommend having repairs with this company.
19 March 2026
Unprompted review
Reply from Repairguys
We will always try to fix as quickly as possible and we are happy to have helped. Thanks for the review
Courteous and professional
Scott diagnosed the problem with our tv; the part was ordered and tv fixed promptly. He was professional, courteous and knowledgeable.
18 March 2026
Unprompted review
Reply from Repairguys
Thank you for the review
Very unhelpful
Very unhelpful. Declined to offer non-warranty repair support for a Sony surround system in the Dorset region as I'm a "postcode out of their area", despite being verbally recommended by Sony customer service, and clearly saying Dorset on their website. Wouldn't even confirm if parts are available for a one year old Sony product and wanted money up front just to have a conversation. If they don't know what's advertised on their website I wouldn't trust these guys to repair anything.
18 March 2026
Unprompted review
Reply from Repairguys
Hi, I am unsure what has been discussed as I do not have a job to reference but I can try to answer some of the points raised. Dorset is not out of our postcode area, we cover the DT postcodes on a Tuesday and Thursday and would happily collect your surround system to for a workshop engineer to diagnose. Unfortunately unless you have provided us with a rating plate photo (model/serial) we would not be able to confirm any parts availability or prices over the phone as it is likely that an engineer would need to inspect first. If the fault was clear and obvious, we would still need some time to identify them and offer a price. With respect to "wanting money up front just to have a conversation", we are always happy to engage with any advice or suggestions prior to sending an engineer to you and incurring a bill. I think there must have been a misunderstanding at some point during the discussion as this all seems a little out of the ordinary. Please don't hesitate to call me if you would like to resolve this problem and proceed with a repair. Regards, Giles
Big shout out to Matthew who came to…
Big shout out to Matthew who came to look at our dishwasher. He was prompt, professional, friendly and very knowledgeable. Put my mind at ease and will organise parts required and arrange repairs ASAP *****
17 March 2026
Unprompted review
Reply from Repairguys
Happy to have helped, thanks for the great review
5* service from Matthew
I contacted The Repair Guys on a Tuesday, expecting to have to wait at least a week for an engineer visit. I was told there was an engineer available the following day. Matthew arrived on time, quickly identified that the leak from our washing machine was because of a split in the door seal. He had a spare and had the problem sorted, including a test cycle and re-calibration of the drum, within half an hour of his arrival. Matthew was efficient, organised and informative throughout his visit. Well deserving of 5*
11 March 2026
Unprompted review
Reply from Repairguys
We are glad to have helped and thank you for the feedback
Matthew arrived when expected
Matthew arrived when expected, was friendly and helpful. Completed the repair and left everything clean and tidy. Great job
14 March 2026
Unprompted review
Reply from Repairguys
Thanks for the great feedback
Really helpful and knowledgeable
Really helpful and knowledgeable. Got our dishwasher back and running, so the wife's happy! Cheers
14 March 2026
Unprompted review
Reply from Repairguys
Thank you for the review, could you advise which engineer attended
Repair of TV
Fast on time and quick thank you for the repair to my to Scott
13 March 2026
Unprompted review
Reply from Repairguys
Thank you for the great feedback
As usual even though you specify the…
As usual even though you specify the problem , they never turn up with any parts, hence I'm still without my washing machine and I don't know when they are coming back to actually do the job. Waste of time insuring it.
13 March 2026
Unprompted review
Reply from Repairguys
Thank you for taking the time to review our service. Unfortunately we are not always able to attend with pre-ordered parts due to the nature of the listed fault. In this instance, your appliance is leaking and without an inspection, we would not be able to know what parts would be required for the repair. If we can attend with parts, we will always do so as this saves us time and money in a repeat visit. Your insurance does not guarantee a first time fix but does prevent you having to pay for any parts or labour on the fix. We hope you can understand the reasons why we cannot always complete a job on our first visit and we will update you today with the insurers decision regarding the cost of parts.
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