Repairguys Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and polite demeanor, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick repairs and effective solutions. Reviewers are particularly impressed with the clear communication, including timely updates and explanations from the engineers, who also ensure tidiness and customer satisfaction before completing their work. However, some customers also noted that certain product repairs required multiple visits or ordering of parts, leading to a less immediate resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Consumers find product experiences to be ambiguous, with many reporting successful repairs and replacements... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(361)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mathew has now visited at least on 3…

Mathew has now visited at least on 3 occasions and on each occasion has resolved our problem quickly and without fuss.
If only all tradesmen were like him.

7 April 2026
Unprompted review
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Reply from Repairguys

We never like having to revisit a customer but we are glad that its always been a good result. Thank you for the review

Rated 5 out of 5 stars

I am very happy with the services…

I am very happy with the services received today. Matthew arrived promptly, was courteous, helpful and left the kitchen as he had found it. He quickly identified the problem with the fridge freezer and contacted the company to organise a replacement.

7 April 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Hayden was exceptional in the service…

Hayden was exceptional in the service he provided.
On both visits he was extremely helpful in changing the timing of the visits.
He kept me in touch and as promised he contacted me 30 minutes before he arrived.
He was thorough in diagnosing the problems with the machine and repaired it as new on the second visit.
He was very careful moving the appliance and left the area tidy and clean.
A real pleasure to deal with someone giving this level of service which is so sadly lacking in these times.
Thank you Hayden

1 April 2026
Unprompted review
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Reply from Repairguys

We glad that you are so happy with our service. Thank you for the review

Rated 5 out of 5 stars

Quick fix

Scott was fast and efficient

1 April 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Great all round service.

Very quick to respond to call out. Kept well informed of arrival times.
Matthew sorted the problem efficiently and offered valuable advice.
Very good service from start to finish.

1 April 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, happy to have helped

Rated 5 out of 5 stars

Couldn’t ask for more

Very friendly team and professional, Scott was knowledgeable and helped bring the product inside.
Very impressed with their ability to repair a curved OLED ultra wide screen.

31 March 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to review us, Ultra Wide OLED's are a challenge but we are always happy to help!

Rated 5 out of 5 stars

Great service

I had an issue with my oven over the weekend when the glass bulb cover broke and scattered pieces of glass over my food. I contacted Samsung first thing Monday morning to report the problem. The representative I spoke with was very apologetic and helpful, and they immediately put me through to the repair centre. I was told the part would be ordered and fitted once it arrived in stock.

Shortly after speaking with head office, Matthew, the engineer, contacted us directly. He let us know he already had the part on his van and could come out that same afternoon to fit it. Matthew explained how the issue might have happened and completed the repair quickly and professionally.

I highly recommend Matthew for any future repairs — he clearly has excellent knowledge of the products he works on and provided outstanding excellent service 10 out 10

Thank you.

30 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the lovely review

Rated 5 out of 5 stars

Prompt and efficient resolution.

Prompt and efficient resolution to a damaged new fridge. Communication over timing of the site visit was excellent with Matthew then arriving exactly when he said he would and quickly dealing with the problem to my complete satisfaction.

26 March 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to write us a review

Rated 5 out of 5 stars

A quick friendly service

Mathew came on time,was very friendly and didn't take very long at all to diagnose the problem. The repair guys are always very good thats why Domestic and General use them. Mathew has been to my house before and he does a good job as as a customer I'm very happy. I had a 3 hour time slot but he always messages me when he's on his way.

26 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the amazing feedback

Rated 5 out of 5 stars

Mathew came to my house was polite

Mathew came to my house was polite, knowledgeable and fully investigated my issue with the washing machine.
He then made a full explanation of the issues and what I needed to do to fix the problem.
He treated me with respect,and he attended my house exactly when promised.

24 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the great review

Rated 5 out of 5 stars

Home TV repair

Scott attended our property today to replace faulty part in our TV. Scott was on time, knowledgeable and fixed our TV without issue. Wouldn't hesitate to use again if ever needed

25 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the amazing review

Rated 1 out of 5 stars

Not happy

Insurance provider passed me to the Repairguys to fix the TV, the issue was fixed but TV was damaged by the engineer (cracked the the TV frame) and the company denied responsibilty saying they did not open it but they put it on TV rack and open the back of the TV holding the side in while I'm watching and blame it to the age of the TV.

25 March 2026
Unprompted review
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Reply from Repairguys

Thanks for the 5* review

Update: I am sorry you feel that you needed to alter your review of our services but as discussed on our call, we cannot accept liability for an almost invisible 5mm crack in the front bezel when we did not remove that part at any point during the repair process. The most likely cause for this damage is the brittle plastic splitting/cracking due to the age of the TV and through natural expansion/contraction of the frame of the unit due to it warming and cooling during usage over the 8 years you have had it.

Our engineers will always make an initial inspection of the product we are going to work on in case of any marks/scratches or suchlike and would bring anything to your attention prior to commencing the repair. In this instance, even after you reported the crack to me on the phone, it took me a few minutes to find it even though I knew it was there.

After our initial telephone conversation, we also took this to your insurance companies technical team to see if they would like to offer another solution but they have deemed this to be cosmetic damage and would not proceed with any further claims or repair. I then received a call from their call centre asking the same questions to which I had to advise the same response.

We take every precaution to ensure that your product is cared for and use tools and techniques that come from manufacturer guidelines and training to prevent this type of issue but in this instance, we are unable to offer any further assistance.

Rated 5 out of 5 stars

Scott was excellent

Scott was excellent, so efficient and tidy. He had my tv fixed in no time. Thank you so much Scott. :)

24 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the great feedback

Rated 5 out of 5 stars

Fantastic

Fantastic, arrived in the alloted time, really helpful, efficient and a nice bloke. Would highly recommend.

24 March 2026
Unprompted review
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Reply from Repairguys

Thanks for the great review

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Fantastic customer service, Matthew was spot on highly recommended. Much appreciated 👌

24 March 2026
Unprompted review
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Reply from Repairguys

Thanks for the great review

Rated 5 out of 5 stars

Top Company

Matthew has been out to my washing machine several times now as I work it hard. He came again this morning, he’s helpful, very polite and always explains what he’s doing. He’s also incredibly patient with my adult son with autism.
I’d thoroughly recommend this company

24 March 2026
Unprompted review
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Reply from Repairguys

Although we hope not to see our customers once we have visited once, we are always happy to reattend and we are glad that your experience has always been positive with Matt

Rated 5 out of 5 stars

SMEG oven repair

Communication on when an engineer would arrive was excellent. Mathew was on time for each visit and fixed our oven.

23 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Excellent service

Matthew was excellent. Problem solved in minutes, I was given helpful advice for future maintenance.

23 March 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Five stars

Hayden arrived on time and had ensured he had all the necessary parts for the repair in advance. Completed and tested the repair before replacing the appliance and leaving the area clean and tidy. Very professional and polite making sure he explained what had been done and how to follow up in necessary. Very happy with the service thank you.

20 March 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for taking the time to review and we are happy to have helped

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