Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.
4 Grace Rd S, Marsh Barton, EX2 8QE, Exeter, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mathew has now visited at least on 3 occasions and on each occasion has resolved our problem quickly and without fuss.
If only all tradesmen were like him.

Reply from Repairguys
Matthew was very polite and helpful and arrived on time.

Reply from Repairguys
I am very happy with the services received today. Matthew arrived promptly, was courteous, helpful and left the kitchen as he had found it. He quickly identified the problem with the fridge freezer and contacted the company to organise a replacement.

Reply from Repairguys
Hayden was exceptional in the service he provided.
On both visits he was extremely helpful in changing the timing of the visits.
He kept me in touch and as promised he contacted me 30 minutes before he arrived.
He was thorough in diagnosing the problems with the machine and repaired it as new on the second visit.
He was very careful moving the appliance and left the area tidy and clean.
A real pleasure to deal with someone giving this level of service which is so sadly lacking in these times.
Thank you Hayden

Reply from Repairguys
Very quick to respond to call out. Kept well informed of arrival times.
Matthew sorted the problem efficiently and offered valuable advice.
Very good service from start to finish.

Reply from Repairguys
Very friendly team and professional, Scott was knowledgeable and helped bring the product inside.
Very impressed with their ability to repair a curved OLED ultra wide screen.

Reply from Repairguys
I had an issue with my oven over the weekend when the glass bulb cover broke and scattered pieces of glass over my food. I contacted Samsung first thing Monday morning to report the problem. The representative I spoke with was very apologetic and helpful, and they immediately put me through to the repair centre. I was told the part would be ordered and fitted once it arrived in stock.
Shortly after speaking with head office, Matthew, the engineer, contacted us directly. He let us know he already had the part on his van and could come out that same afternoon to fit it. Matthew explained how the issue might have happened and completed the repair quickly and professionally.
I highly recommend Matthew for any future repairs — he clearly has excellent knowledge of the products he works on and provided outstanding excellent service 10 out 10
Thank you.

Reply from Repairguys
Prompt and efficient resolution to a damaged new fridge. Communication over timing of the site visit was excellent with Matthew then arriving exactly when he said he would and quickly dealing with the problem to my complete satisfaction.

Reply from Repairguys
Mathew came on time,was very friendly and didn't take very long at all to diagnose the problem. The repair guys are always very good thats why Domestic and General use them. Mathew has been to my house before and he does a good job as as a customer I'm very happy. I had a 3 hour time slot but he always messages me when he's on his way.

Reply from Repairguys
Mathew came to my house was polite, knowledgeable and fully investigated my issue with the washing machine.
He then made a full explanation of the issues and what I needed to do to fix the problem.
He treated me with respect,and he attended my house exactly when promised.

Reply from Repairguys
Scott attended our property today to replace faulty part in our TV. Scott was on time, knowledgeable and fixed our TV without issue. Wouldn't hesitate to use again if ever needed

Reply from Repairguys
Insurance provider passed me to the Repairguys to fix the TV, the issue was fixed but TV was damaged by the engineer (cracked the the TV frame) and the company denied responsibilty saying they did not open it but they put it on TV rack and open the back of the TV holding the side in while I'm watching and blame it to the age of the TV.

Reply from Repairguys
Scott was excellent, so efficient and tidy. He had my tv fixed in no time. Thank you so much Scott. :)

Reply from Repairguys
Fantastic, arrived in the alloted time, really helpful, efficient and a nice bloke. Would highly recommend.

Reply from Repairguys
Fantastic service, Fantastic customer service, Matthew was spot on highly recommended. Much appreciated 👌

Reply from Repairguys
Matthew has been out to my washing machine several times now as I work it hard. He came again this morning, he’s helpful, very polite and always explains what he’s doing. He’s also incredibly patient with my adult son with autism.
I’d thoroughly recommend this company

Reply from Repairguys
Communication on when an engineer would arrive was excellent. Mathew was on time for each visit and fixed our oven.

Reply from Repairguys
Matthew was excellent. Problem solved in minutes, I was given helpful advice for future maintenance.

Reply from Repairguys
Hayden arrived on time and had ensured he had all the necessary parts for the repair in advance. Completed and tested the repair before replacing the appliance and leaving the area clean and tidy. Very professional and polite making sure he explained what had been done and how to follow up in necessary. Very happy with the service thank you.

Reply from Repairguys
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.