Repair Outlet Reviews 

8,616
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic spare parts
  2. also in
  3. Computer Accessories Shop
  4. Electronic parts supplier
  5. Mobile Phone Accessory Shop

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(8,616)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really pleased

Having been completely let down by the official Samsung site, Repair Outlet were great - genuine parts reasonably priced and swift delivery too. Very happy.

30 June 2026
Rated 1 out of 5 stars

My item arrived damaged and no help offered

My item arrived damaged, when contacting the sale team for help / what process i should do to make up for the situation i was left completely in the dark - 3+ days later i received no response from the team but rather an email asking about my experience with the company 1 star poor customer service

4 July 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for your feedback. We’re sorry to hear that your item arrived damaged and appreciate how frustrating this must have been.

We would, however, like to clarify that we did respond to your email from 08/07/26 on 13/07/26, apologising for the issue and asking you to confirm your order details so that we could assist you further. Unfortunately, no order details were included in your initial contact, so we were unable to locate the order or proceed with the appropriate resolution without this information.

We’re sorry if our response was missed or did not reach you as expected. Had we received the requested order details, we would have been happy to investigate the damage and assist with the next steps.

Rated 5 out of 5 stars

Great parts and packaging

Great parts and packaging – 10/10 overall!
I ordered a replacement 64 MP rear camera, the ultra-wide camera, the other auxiliary cameras, and the camera glass casing for my Poco X3 NFC. Everything arrived quickly, and the packaging was excellent.
All the parts worked perfectly except for the 2 MP macro/depth camera, but I was able to just reuse my old one anyway. Overall a fantastic 10/10 experience, and I highly recommend Repair Outlet!

29 June 2026

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