Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
Company replied
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See what reviewers are saying
RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement. Once I got on the phone... See more
Company replied
When my car did not start, I didn't know how to proceed. I went on Carmax.com to search my first step and Lori chatted with me and helped me confirm my warranty, tow service and set an appointment wit... See more
Company replied
Allen at Repair Pal was my direct contact. He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty. I plan to contin... See more
Company replied
Company details
Written by the company
RepairPal is the leading provider of auto repair and maintenance information to consumers. Our RepairPal Certified shop network helps you find a repair shop you can trust, and our RepairPrice Estimator ensures you never pay more than you should. We als...
Contact info
2261 Market Street #4705, 94114, San Francisco, United States
- feedback@repairpal.com
- repairpal.com
4.7
Excellent
103 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience was pleasant and painless.
Experience was pleasant and painless.
2 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thank you for your kind words, Johnie! We're glad we could make your experience a great one.
Great and helpful representative
Lori was very friendly and made me feel valued and helped me to get my service appointment scheduled right away.
2 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the awesome feedback, Angela! We're so glad you felt valued and got your appointment scheduled quickly. That’s exactly the experience we aim for!
Lori was great
Lori was great, explained my problem, and she was able to get me an appointment right away. Very professional and courteous
27 March 2025
Unprompted review
Reply from RepairPal, Inc.
Thank you for the awesome review, Diane. We are thrilled to hear that Lori was able to assist and make the process easy for you. We are always here for you!
Fast Service
Bre, made me experience quick and easy. She got my information and scheduled my appointment for me. Even gave me a fast appointment then I was requesting.
26 March 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for your review, LaTasha! We’re happy Bre made scheduling a breeze for you.
Very easy to get info and a live person…
Very easy to get info and a live person quickly responded.
24 March 2025
Unprompted review
Reply from RepairPal, Inc.
So happy to hear that, Clinton! We're always here for you and your car!
great customer service
great customer service, very easy using the chatbot. helped me with all of my questions and got me an appt for my truck on the spot.
24 March 2025
Unprompted review
Reply from RepairPal, Inc.
Thank you for the awesome feedback, Felix. We are thrilled to hear our team was able to assist and made the process easy for you.
it seemed so easy to set an appointment
17 March 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the love, Darren!
Very punctual and helpful.
12 March 2025
Unprompted review
Reply from RepairPal, Inc.
Love to hear it! Thanks so much Mica.
Great Experience
Lori was great. She answered all my questions and easied my concerns. Found my policy and explained what I needed to do.
11 March 2025
Unprompted review
Reply from RepairPal, Inc.
Hi John! Yay we're so glad Lori was able to answer your questions and ease your concerns. That's what we're here for. Thanks for the 5 stars!
Thermostat replacement
Thermostat replacement
03/06/2025
You said the replacement of a thermsstst on my 2014 Buick Verona would be 65% for the part and 35% for the labor Thermostat was $29.08 and labor was 213.36. You were totally wrong.
6 March 2025
Unprompted review
Reply from RepairPal, Inc.
Hi Janet! If you’ve had work done at one of our affiliated shops and used our estimator, we can help! The good news is that we stand behind the estimates provided by our estimator so if you believe the pricing wasn't accurate, we'd be happy to review the charges and make things right.
Our estimator considers OEM parts and follows the manufacturer's suggested retail price, along with labor costs specific to our network of trusted shops in your area.
Please email us at operations@repairpal.com with any relevant documentation, and we’ll begin our investigation. We look forward to assisting you!
setting up the online service…Use the Chat feature
setting up the online service appointment was pretty easy when I responded to the Chat help. Finished in a couple of minutes.
26 February 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks so much for the review! We are so happy to hear the process was easy. That's our goal!
Lori is AWSOME!!!!
Lori was very helpful and resourceful and patient as I was Working through some decisions, and I truly appreciated her patience and understanding. I would definitely recommend this app communication to others. As I was pleasantly surprised with the quickness of responses.
24 February 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks a ton for the kind words, Mesia! We're so glad Lori could help you out and make things easier. We really appreciate your recommendation and look forward to servicing you in the future.
Lori was very helpful
23 February 2025
Unprompted review
Reply from RepairPal, Inc.
Glad to hear that, Jim! We're always here for you and your car.
Quick and understanding service from…
Quick and understanding service from Lori!
23 February 2025
Unprompted review
Reply from RepairPal, Inc.
We are stoked to hear about the service you received from Lori! Thanks for the love, Amariah!
Super fast service and very polite 👌
Super fast service and very polite 👌
20 February 2025
Unprompted review
Reply from RepairPal, Inc.
Yay! That's what we like to hear. Thanks for the review, Krystal!
Oil change and tire check
The chat session to schedule my appointment was fast, efficient and use of the "Golden Girls" meme was cute:-)
19 February 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the awesome feedback, JC! We're so glad everything went smoothly—and we're definitely team Golden Girls around here!
Fast and friendly service!
The correspondence was friendly, accommodating, and helpful!
18 February 2025
Unprompted review
Reply from RepairPal, Inc.
We’re so happy you loved it, Walter! Thanks for the great review!
Super helpful and easy
18 February 2025
Unprompted review
Reply from RepairPal, Inc.
Thank you for the love! Your feedback truly brightened our day!
Repairpal estimate is worthless
Repairpal estimate is worthless. They gave me an estimate of max $140. I scheduled appt through repairpal with Precision Tune. The diagnosis was exactly what was on the on estimate. The actual charge was almost $500. I should have gone to my regular repair shop. Will never use repairpal again...it's useless.
25 November 2024
Unprompted review
Reply from RepairPal, Inc.
Hi there!
We would like the opportunity to investigate this further and see how we can turn your experience around. We're sorry that you were left with a negative impression and assure you that this is not the experience that we strive for. Please reach out to us at operations@repairpal.com to get that research started along with any documentation that you have from your experience. We look forward to hearing from you!
Reply from RepairPal, Inc.
That is our goal when it comes to car repair—fast and easy. Thank you for the amazing feedback, Sierra.
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