Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement. Once I got on the phone... See more
Company replied
When my car did not start, I didn't know how to proceed. I went on Carmax.com to search my first step and Lori chatted with me and helped me confirm my warranty, tow service and set an appointment wit... See more
Company replied
Allen at Repair Pal was my direct contact. He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty. I plan to contin... See more
Company replied
Company details
Written by the company
RepairPal is the leading provider of auto repair and maintenance information to consumers. Our RepairPal Certified shop network helps you find a repair shop you can trust, and our RepairPrice Estimator ensures you never pay more than you should. We als...
Contact info
2261 Market Street #4705, 94114, San Francisco, United States
- feedback@repairpal.com
- repairpal.com
4.7
Excellent
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quit stealing money from honest shops
quit stealing money from honest shops - pretty sure low estimates are designed to get customers to use certain shops - estimates are not honored and i suspect they just collect a fee from the shop - POS site...
4 March 2023
Unprompted review
After asking for a review of an auto shop, they buried my critical review.
After going to an auto repair shop that ripped me off, RepairPal, whom I'd had nothing to do with, contacted me and requested a review of that shop almost a week later. After a few days, I filled out the negative, honest review and submitted it.
The review was not shared despite the fact that several other reviews - all very short and positive - were posted more recently. I emailed RepairPal a couple of days ago about this "oversight" and haven't heard back from them.
I've never used RepairPal and this has convinced me that I never will.
7 October 2022
Unprompted review
STAY AWAY FROM REPAIRPAL.COM
STAY AWAY!! I bought this extended warranty for my vehicle at the dealer in San Antonio. Dealer assured me with the extended warranty tear that I bought I could take the vehicle to a certified preferred mechanic and they would repair with only a $100.00 deductible. Welp..check engine came on catalytic converter, O2 sensors went out. After months of trying to get the information to take it to a mechanic finally took it to Lambs auto repair in Round Rock tx. They kept it for a while. After 3 days arguing back and forth with repairpal, thry told me that no repairs will be approved because the catalytic converter was not covered (lie #1) I called repairpal explaining the situation, their response was only sensors were covered(lie#2) Called mechanic told them to replace O2 sensors they called repairpal and were told O2 sensors replacement WILL NOT be approved. So if you want to waste and throw money away send me a message and I'll send you my venmo or cash app, you will be doing the same paying for extended warranty from repairpal NOTHING!!
13 August 2022
Unprompted review
Reply from RepairPal, Inc.
Hi there - that certainly sounds frustrating! It seems as though the issue you experienced was with the administrators of your extended service policy. RepairPal operates a nationwide network of auto repair shops who often accept work under these policies, but we don't approve/ deny those claims - that's for the plan administrators. We simply try to connect vehicle owners with high quality shops. Now, having said that, we do our best to assist anytime a vehicle is at one of our shops and the process isn't going smoothly. Are you still experiencing issues with your vehicle? We're happy to see what we can do to help here!
They haven’t stood behind me..
So I went through this site to get my car fixed. They recommended link automotive in Charleston wv. My car was there for 5 months and the garage told me they couldn’t fix it. I had to pay $400 to a tow truck to get it there. Now I have to pay more then that to get it to next destination. I feel that repairpal should def pay my tow bill to get it to another shop since the shop they GUARANTEED me would fix my problem, DID NOT FIX ANYTHING.. I have emailed repair pal a few times but they are not doing any about this.. Had I not trusted them and paid 400 bucks to get my car to their garage, I wouldn’t be paying it again to get it to another..
5 August 2022
Unprompted review
Reply from RepairPal, Inc.
Hi TJ! I'm so sorry that this wasn't a smoother repair experience for you. It looks like we did have an open case ticket on our side, but weren't able to reach you. We'd still like to help, if possible, so I'm going to reopen this ticket and see what we're able to do here!
RepairPal - They Remove Negative Reviews for Businesses
Negative reviews that were once posted about businesses are no longer posted. Also note that RepairPal is designed to get new customers for businesses so they want to avoid and bad reviews.
Look elsewhere for trusting reviews.
27 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.