Reasonably easy to follow but it switched off temporarily when I went to check on some details and so had to fill in the form again. It’s somewhat annoying that you have to set up an account in orde... See more
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I would have liked to have given more details about my loss as it was a purple handbag found in a public location.It had my house keys, drivers licence, phone and purse( with cards in it). There just... See more
Company replied
I had the assistance of a computer expert as I am not very good at dealing with things online. Between us we managed very well submitted the report and paid for it. I am hopeful that my wallet and... See more
Company replied
I didn’t know about this site until my insurance company asks me to report my robbery that took place in March. I was so traumatised by the incident it took me a while to feel comfortable to lodge a c... See more
Company replied
Company details
Written by the company
Report My Loss is used by thousands of people each month to securely and conveniently submit details of lost items, from phones and laptops to jewellery and bikes. It can surprise people that Report My Loss is not publicly funded and why there is a fee for the service. Lost property reporting is not a statutory duty of policing, so many constabularies no longer undertake it. When you create a new loss report, it is placed on a secure database (the police NMPR system). The lost item can then be searched by police and lost property offices nationally, increasing the chances of recovered items being identified and returned to you. In the event of needing to make an insurance claim, Report My Loss certificates can normally be used in place of police loss report references (which many forces have phased out). Report My Loss should only be used for accidental losses. If a theft has taken place, this should instead be reported to the police force for the area in which the crime took place. They will be able to provide you with a crime reference number.
Contact info
Watermoor Point Watermoor Road , GL7 1LF, Cirencester , United Kingdom
- support@reportmyloss.com
- reportmyloss.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to navigate
Easy to navigate, no problems encountered, clear request for information.
20 January 2025
Unprompted review
Reply from Report My Loss
Hi Denise,
Thank you for taking the time to provide your feedback.
We're glad you found the system easy to navigate.
Kind regards,
Report My Loss Support Team
The questionnaire was frustrating
The questionnaire was frustrating. The first question should be "What have you lost?" In my case, a pair of glasses in a case, but that doesn't appear in your list of options.. As for serial numbers, they are most likely to be on the lost article!
I had to go back several times to fill in information I thought I'd already included, this all took too long.
9 January 2025
Unprompted review
Reply from Report My Loss
Hi Ann,
Thank you for taking the time to provide your feedback.
We're sorry to hear you had difficulty reporting your glasses lost. We will look into the issues you have raised to see if improvements can be made in these areas.
Kind regards,
Report My Loss Support Team
easy online reporting facility
9 January 2025
Unprompted review
Reply from Report My Loss
Hi Mandy,
Thank you for taking the time to provide your feedback.
We're glad you found the system easy to use and hope your item/s are returned soon.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi HeerFarooq,
Thank you for taking the time to provide your feedback.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Fast and easy to use saves the hours…
Fast and easy to use saves the hours you would spend contacting police station
21 November 2024
Unprompted review
Reply from Report My Loss
Hi Lee,
Thank you for taking the time to provide a review. We are pleased you found the process of creating a loss report easy and quick.
We will pass your comments on to the development team.
Kind regards,
Report My Loss Support Team
Very very good
19 November 2024
Unprompted review
Reply from Report My Loss
Hi,
Thank you for taking the time to provide your feedback.
We are glad you had a good experience using the Report My Loss service.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
What's good, not so good
I liked the ease of completing the form which is important when a loss of an item is so distressing. My brain was like jelly and I had forgotten everything important so having clarity on the form was important. The section on completing the IMEI number could have been more simple - what is needed is 2 IMEI numbers and the model number - that is worth clarifying.
12 November 2024
Unprompted review
Reply from Report My Loss
Hi Working Woman,
Thank you for taking the time to provide your feedback.
It is not mandatory to add two IMEI numbers, some phones only have one. There is a mandatory make and model field but you can enter 'none' to populate the field if you don't know the information.
The more information you can give the better chance there is of it being identified as yours and being returned to you.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi Ganesan,
Thank you for taking the time to provide your feedback.
We are pleased you are happy with the Report My Loss service.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Josh was very polite and kind during…
Josh was very polite and kind during the whole conversation
30 October 2024
Unprompted review
Reply from Report My Loss
Hi Mohammad,
Thank you for taking the time to provide your feedback.
We are glad you had a good experience contacting the Report My Loss support team.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Easy to use and easy to follow as well
28 October 2024
Unprompted review
Reply from Report My Loss
Hi Michael,
Thank you for taking the time to provide your feedback.
We are pleased you found Report My Loss easy to use and follow.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Very helpful on phone as am not very…
Very helpful on phone as am not very good
25 October 2024
Unprompted review
Reply from Report My Loss
Hi Gordon,
Thank you for taking to time to provide your feedback on the service. We are pleased you had a great experience with Report My Loss support.
We hope your item will be returned soon!
Kind regards,
Report My Loss Support Team
reporting lost iem
Every thing was very clear & easy to report the lost item.
4 October 2024
Unprompted review
Reply from Report My Loss
Hi Tilahun,
Thank you for taking the time to provide your feedback.
We are pleased you found Report My Loss a clear and easy way to report lost items.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
The ease of filing and editing my complaint was…
The ease of filing my complaint was simply great
30 September 2024
Unprompted review
Reply from Report My Loss
Hi Desreine,
Thank you for taking the time to provide your feedback.
We're sorry to hear you had an issue with the process.
If you could contact us at: support@reportmyloss.com providing your loss report reference number, we will look into the matter.
Kind regards,
Report My Loss Support Team
It made you think about how to report…
It made you think about how to report your lost item in a comprehensive way giving as much detail as possible.
28 August 2024
Unprompted review
Reply from Report My Loss
Hi Mrs Paterson-Barclay,
Thank you for taking the time to provide your feedback.
The process works best when as much detail as possible is given so thanks for highlighting this
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi Patel,
Thank you for taking the time to provide your feedback.
We are pleased you found Report My Loss a useful way of reporting lost items.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Ease of entering data
19 August 2024
Unprompted review
Reply from Report My Loss
Hi Adam,
Thank you for taking the time to provide your feedback. We are pleased you found Report My Loss is an easy and convenient way of reporting lost items.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi Martin,
Thank you for taking the time to provide your feedback. We are pleased you found Report My Loss a convenient way of reporting lost items.
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Convenient medium of reporting lost items
The medium of reporting lost items gives the reporter to opportunity to make the necessary corrections both in details and spelling before finalizing the process.
6 August 2024
Unprompted review
Reply from Report My Loss
Hi Kwabena,
Thank you for taking the time to provide your feedback. We are pleased you found Report My Loss a convenient way of reporting lost items.
The system does allow the user to edit details before completing the report to ensure all details are correct. This helps avoid any issues with identification process should your item be recovered
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
Reply from Report My Loss
Hi Alastair,
Thank you for taking to time to provide your feedback on the service. We are pleased you found it user-friendly
Fingers crossed your item will be returned soon!
Kind regards,
Report My Loss Support Team
Good and great service
26 July 2024
Unprompted review
Reply from Report My Loss
Hi Sasi,
Thank you for taking the time to provide your feedback. We are pleased you found Report My Loss a great service!
We hope your item will be returned soon.
Kind regards,
Report My Loss Support Team
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