Banner for Reposit

Reposit Reviews 

2,663
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the user experience to be straightforward, simple, and easy to use, making the process of moving less stressful. Many appreciated the service as a useful and excellent alternative to traditional deposits, helping with financial pressure. The staff and team members received high praise for being considerate, helpful, sympathetic, and providing prompt support and excellent communication. However, some customers also noted concerns regarding payment processes, including unexpected deductions or difficulties with automatic payments. A few other people also felt that customer service could be challenging, citing issues with communication, difficulty reaching support, or receiving confusing messages.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting it as easy, quick, and... See more

Service

People report positive experiences with service, often highlighting its ease of use, efficiency, and... See more

Payment

Clients share ambiguous opinions on payment, with some finding the online payment process easy and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a fantastic way for people like my daughter who can't afford to move because of huge deposits that landlords want, so to being able to do the Reposit means she can now move & is now up to whe... See more

Rated 5 out of 5 stars

This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will... See more

Company replied

Rated 5 out of 5 stars

Reposit was straightforward and easy to use. It saved me from having to pay a much higher deposit upfront, which has been a big help given the current cost of living. A really useful service that take... See more

Company replied

Rated 5 out of 5 stars

The team at Reposit has been very considerate and helpful and most important of all , they have been very sympathetic to my case. I was very nervous and uncertain with this scheme and not sure I will... See more


Company details

  1. #163 of 230 best companies in Insurance agency

About Reposit

Written by the company

Reposit is the UK's best deposit alternative provider.

We provide better value for tenants, more cover for landlords and a smoother tenancy deposit process for letting agents.

We've been revolutionising rentals since 2016 and work with hundreds of letting agents to provide thousands of deposit alternatives to landlords and tenants.

As the cost of renting continues to increase in the UK, tenants are faced with cash rental deposits that are simply unaffordable. whilst landlords find themselves with charges or rent arrears that go beyond the typical 5 weeks rent.

Reposit solves both challenges for tenants and landlords alike. Tenants pay a non-refundable fee of just one week's rent* whilst landlords are covered up to 8 weeks in the even of damages or rent arrears.

Our product is insurance-backed and we're regulated by the FCA and protected by the FSCS, so landlords can be completely comfortable that their payouts are protected.

Whether you're an agent, landlord or tenant you can get in touch with us today to find out more.

*Subject to a minimum of £150 Reposit For Agents Reposit For Landlords Reposit For Tenants

Contact info

Goodbye, tenancy deposits

Say hello to Reposit, the smart alternative to cash deposits

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,663)

915 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

reposit payment

going through with the deposit payment gave me the assurance of that I so needed,that moving in was guaranteed.the process was simple.

12 July 2026
Reposit logo

Reply from Reposit

Hi Prosper, Thank you for the review!

Rated 1 out of 5 stars

I kept being debited even after I had…

I kept being debited even after I had left the apartment and the website link to update my status doesn’t work

17 July 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Chisom,

We're sorry to hear your experience didn't meet your expectations.

As your Reposit had not yet been checked out at the time of your contact, the payment of the annual fee was required. Once you confirmed that you had moved out of the property before your Reposit anniversary date, we have since processed a full refund of the fee.

If there's any further feedback you wish to provide, please reach out to our Customer Support Team - hello@reposit.co.uk

Kind Regards,
Reposit Customer Support Team

Rated 5 out of 5 stars

Very easy to use

Very easy to use, excellent secure service. Overall happy with peace of mind.

10 July 2026
Reposit logo

Reply from Reposit

Hi Steph,

Thank you for the review, it's great to hear Reposit were able to give you peace of mind!

Rated 1 out of 5 stars

Reposit left me with an unpaid bill of…

Reposit left me with an unpaid bill of over £1,400 from damages made by the Tenant - Landlords, stay away from Reposit and opt for proper £ deposit.

Reposit’s comment to get in touch to resolve my complaint is disingenuous.
On their assessment they say their decision is final. So the only way forward for me is a one-year long process with the Small Claims Court.

15 July 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi there,

Thank you for taking the time to share your feedback.

We're sorry to hear that you're disappointed with your experience.

We'd welcome the opportunity to review your experience and discuss your concerns further. Please contact us at hello@reposit.co.uk with your details so we can investigate your case.

Kind Regards,
Reposit Customer Support Team

Rated 1 out of 5 stars

Staff not helpful at all.

10 July 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Javed,

We're sorry to hear that you felt our team wasn't helpful. Providing a positive customer experience is important to us, so it's disappointing to learn that we didn't meet your expectations on this occasion.

We'd appreciate the opportunity to understand what happened and see if there's anything we can do to help. If you're happy to do so, please contact us at hello@reposit.co.uk with your details and we'll be happy to look into this further.

Kind Regards,
Reposit Customer Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look