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Reptiles By Post Reviews 1,733

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that live food arrives healthy, active, and well-packaged, often in better condition than from other suppliers. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the clear communication regarding shipping and the option for recurring orders. People also commend the excellent customer service and the overall ease of the ordering process. However, some customers experienced issues with orders, such as items not matching website descriptions or being the wrong size. A few people also reported problems with delivery, including late arrivals, packages left in unsuitable locations, or incorrect addresses, which sometimes resulted in dead live food. There were also occasional mentions of a significant number of dead insects upon arrival in bulk orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and speedy... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the live food,... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, quick delivery, and the... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sen... See more

Company replied

Rated 5 out of 5 stars

Will 100% recommend buying your Reptile goods from Reptiles By Post, brilliant fast postage amazing staff well priced Top tier service Will 100% continue to use for my Tarantulas food

Company replied

Rated 5 out of 5 stars

Again another perfect order . Box labelled well , perfectly packaged . Bugs all alive. Will probably be a regular customer as my bearded dragon can’t get enough of the Dubia roaches 🤣

Company replied

Rated 5 out of 5 stars

So I've been using these guys for a long time now on a subscription base. I received a phone call today after I had to change my subscription dates. The fella who called me was super polite and friend... See more

Company replied


Company details

  1. #1 of 5 best companies in Reptile Shop

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Usual top quality

Usual top quality. Absolutely spot on 👌. Thanks again!

20 April 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Excellent

Great selection on the website, excellently packed arrived in perfect condition, live plants were perfect, quicker delivery then expected

16 April 2026
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Reply from Reptiles By Post

Thank You, Aoife

Rated 1 out of 5 stars

Have not received my delivery as the…

Have not received my delivery as the wrong postcode was put on delivery. The correct postcode is NP165RG. The incorrect postcode was for Lydney.

16 April 2026
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Reply from Reptiles By Post

Hi David. We ship orders exactly to the address details entered at checkout. In this case, I would assume that the postcode you provided was incorrect, which resulted in the parcel being sent to the wrong location.  If you would like to email us at info@reptilesbypost.com we would love to help you with this. Thank you.

Rated 1 out of 5 stars

Haven’t received my parcel and paid for…

Haven’t received my parcel and paid for next day delivery

17 April 2026
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Reply from Reptiles By Post

Hi Leigh, I can't see any messages from you on our system. If you would like to email us at info@reptilesbypost.com we would love the chance to investigate what's gone wrong and put this right for you. Thanks, Eve.

Rated 2 out of 5 stars
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Reply from Reptiles By Post

Hi Ayeisha. We're really sorry that we were out of stock of one of the items that you ordered. The refund should be back in your account within the next day or two. If you have any more issues, don't hesitate to email us at info@reptilesbypost.com. Thanks.

Rated 5 out of 5 stars

Didn't take long to arrive I feed my…

Didn't take long to arrive I feed my rankin dragon crickets even though there diet should consist of veg he doesn't like veg so he only eats crickets the only thing not sure about is how much I should be giving them.

15 April 2026
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Reply from Reptiles By Post

Thank you, Lindsay. If you ever have any questions about the food or care, feel free to drop us an email on info@reptilesbypost.com so we can advise!

Rated 3 out of 5 stars

Quite a lot of dead bugs in my order

Quite a lot of dead bugs in my order and the box was very damaged when it arrived other than that it was good

16 April 2026
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Reply from Reptiles By Post

Hi Maddison, really sorry to hear there were some dead bugs in your order. We do have a live on arrival guarantee, so if you'd like to email us at info@reptilesbypost.com we should be able to get something sorted for you!

Rated 5 out of 5 stars

Such helpful people

Such helpful people, nothing was too much trouble even giving advice, million percent the only place I'll go to xxx

15 April 2026
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Reply from Reptiles By Post

Thank You, Annie

Rated 5 out of 5 stars

Great value for money

Ordered and came in 2 days. Fantastic value for money and they are fresh. Amazing that I can also put it on a reoccurring order so once set up it’s hassle free and I don’t need to know worry about live food. Thank you

16 April 2026
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Reply from Reptiles By Post

Thank You, Jamie

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