Rescuemycar.com Reviews 

27,860
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value, noting competitive prices and good coverage. Many find the website straightforward and easy to use. Reviewers consistently highlight the great service, often commending the friendly, helpful, and professional staff, contributing to a positive overall user experience. However, some customers noted that renewal prices could be significantly higher than initial quotes, often requiring negotiation. A few people also mentioned limitations in policy coverage, experiencing unexpected additional costs for recovery beyond certain distances or for specific equipment, leading to frustration about perceived hidden exclusions.

What people talk about most

Price

Customers had positive experiences with price, often highlighting great and competitive pricing for breakdown... See more

Service

Customers consistently note positive experiences with service, often highlighting the easy purchase process,... See more

User experience

Consumers find the user experience to be positive, frequently highlighting the website as quick, easy to use,... See more

Staff

People report positive experiences with staff, often describing them as polite, friendly, and efficient.... See more

Website

Reviewers consistently express satisfaction with the website, highlighting its ease of use and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick easy website to use. Appears good value in relation to other breakdown companies and an incentive of a £5.00 gift card as I used someone else's reccomendation. Although I have heard no more rega... See more

Rated 5 out of 5 stars

Doing well - quick response by email to my questions; also little things like lost keys, flat tyres, wrong fuel all covered whereas other companies often don't as standard. Not so well - trying to ch... See more

Rated 5 out of 5 stars

We have been with RMC for a few years and always find them to be competitive. We have called them out on a couple of occasions without any problems and it is easy to speak to a real person when you c... See more

Rated 5 out of 5 stars

I found Rescuemycar.com very easy to navigate and found the ideal breakdown cover for myself. Signing up was very straight forword and payment easy to make. The price of the breakdown cover was great... See more


Company details

  1. #120 of 228 best companies in Insurance agency

About Rescuemycar.com

Written by the company

Get breakdown membership with unlimited call outs on all Rescuemycar.com policies.

Our Defaqto rated UK Breakdown Membership provides one of the highest quality offerings on the market.

With a Trustpilot review score of 4.6 out of 5 from over 25,000 reviews and classed as 'Excellent', our in-house contact centre provides our customers with a professional and efficient service 24/7, 365 days per year.

We utilise a national network of over 4,000 breakdown recovery operators, which often results in faster response times, as the agents have greater knowledge of the local area.

We cover cars, vans, motorbikes and electric vehicles as well as offering European Breakdown Cover as an optional extra and multi-vehicle policies.


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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28k reviews

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Asks customers to review

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4.6

All reviews

(27,860)

1,693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FAIR PRICE, GOOD SERVICE

I was a member for many years and always got cover at a fair price, and had good service when I needed it.

I moved away for two years because I got free breakdown cover with my new car. Now that has ended I can continue to cover my car, and my son's car too.

1 June 2026
Rated 2 out of 5 stars

The company do not give anything by way…

The company do not give anything by way of loyalty to renewing customers

1 June 2026
Rescuemycar.com logo

Reply from Rescuemycar.com

Dear Ray,

Thank you for taking the time to leave us a review. I’m sorry to hear you feel we haven’t recognised your loyalty as a renewing customer.

We do use real time pricing so our prices do change regularly to help us stay competitive.

Kind regards
Rescuemycar.com

Rated 5 out of 5 stars

Doing well but...

Doing well - quick response by email to my questions; also little things like lost keys, flat tyres, wrong fuel all covered whereas other companies often don't as standard.
Not so well - trying to charge me for a renewal at double (yes, double!) that for a new policy. I thought that practice had been stopped.

30 May 2026
Rated 4 out of 5 stars

Good value breakdown cover

Good value breakdown cover.
Would have been 5 star but renewal offered was more than I got by starting again.
Courteous, helpful customer service too when I called.

24 March 2026
Rated 5 out of 5 stars

Website is easy to use

Website is easy to use. You can add and amend as you go along with price change visible. Price for new customers is good. I've not used any service yet to pass comment. Hopefully, I won't need to use service.

6 June 2026
Rated 1 out of 5 stars

Recently had to call-out RescueMyCar as…

Recently had to call-out RescueMyCar as my car broke down 1/2 a mile away from home. I know this is correct because the digital trip meter on the dash always starts from zero for every journey. RescueMyCar refused to attend as they claimed I was still less than 1/4 of a mile from my home address. This is part if their T&C's but they measure the distance by a direct circle drawn from your home address and not the distance you have actually travelled on the road even when there was no other short distance you could have physically driven. BEWARE!
Also the recovery distance to a garage if greater than 10 miles will cost you over £5 per mile which is over twice that which independent recovery firms will charge. Another rip-off.
Lastly, and most important, you have to find the garage that will look at your car within a 10 mile circular radius again this is as per the crow flies not actual distance by road. You have to do this yourself! How do you do this at night time when every local garage is closed - I asked RMC this question and they could not answer it. BEWARE of this.
In general, this is a very cheap policy but it is cheap for a reason it that you are actually covered for very little and will end up paying extra to them in many situations. Cheapest is not always the BEST.

6 February 2026
Unprompted review
Rescuemycar.com logo

Reply from Rescuemycar.com

Good afternoon,

Thank you for taking the time to leave us a review.

I am sorry to hear you are unhappy with our service. If you would like us to look into this further for you then please send in the details to customerrelations@pib-insurance.com.

Kind regards
Rescuemycar.com

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