I have copies and paste this from another person as this is exactly what has happened to me. FRAUD. Now going through my credit card to get money back. This firm starts off with a con then simply t... See more
Company replied
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See what reviewers are saying
This company uses some dodgy marketing to sign up new members. They entice the unknowing by getting people to purchase fake offers through boots. Then you have to go through the process of cancelling... See more
Company replied
This firm starts off with a con then simply takes money from your account for s ubscription you have never signed up to. The con starts with a marketing offer but this company proports to be a Financi... See more
Company replied
Like many others, I followed a Boots beauty box link to pay £3 for postage. Three days later, £45 was taken from my account by Reserra. Two weeks after that another £45 was taken. At no point h... See more
Company replied
Contact info
1 Barnes Court, Barnes Road, Pulham Market , IP21 4SQ, Diss, United Kingdom
- +44 330 818 5351
- support@reserra.com
- reserra.com
1.4
Bad
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I can back up all the many negative reviews of Reserra.com…
I can back up all the many negative reviews of Reserra.com from my own experience and it is evident how the firm operates: Reserra set up a marketing ploy – in my case, an M&S survey which closed with the assurance I had won a hamper – and then introduce a small charge, usually for postage or for delivery. The naïve customer, believing they are about to receive a bargain, pays the small amount, usually £2-3. Of course, they never hear from the firm whose wares they were told they would receive, but almost immediately funds start to be withdrawn from their account by “Reserra.com”. I was lucky: I actually received the emails that told me this finance company I had never heard of had opened an account in my name; I looked at the invoice - £3 deducted from my account for a “3-day trial” – of what? – and, following on from that, further payments of £45 to be deducted fortnightly! Having never signed up for any of this, I managed to get access to the account Reserra had opened in my name, promptly closed it down and, of course, contacted my credit card provider to alert them to the fraud. But others have been less fortunate; perhaps failing to check their spam folders or their balances, they have only realised what was going on after having been robbed of large sums of money. I have yet to read a review from anyone who has had it all refunded! Yes, Reserra.com replies to all negative reviews, but it is the same standard answer every time and most of the statements it contains are transparently false. (Added on 30.6.25: I have received the identical reply to everyone else reporting on Trustpilot how they have fallen victim to Reserra's tactics. The company appears not in the slightest disconcerted at being exposed.) Reserra.com is not registered with the FCA and, whilst it must require a certain amount of financial acumen to make money employing the tactics described above - both in the U.K. and in the States, I see - I do wonder how much legitimate business is actually carried on. Is there some way those of us who have lost money could form a "Reserra survivors" group and take joint action?
24 June 2025
Unprompted review
Reply from Reserra
Dear Hazel,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
I HAVE BEEN SCAMMED
I HAVE BEEN SCAMMED - DO NOT USE THIS COMPANY - I HAVE BEEN SIGNED UP FRAUDULENTLY AND NOW I CANT GET MY MONEY BACK!!!!!!!!! AND YOU DONT REPLY TO MY EMAILS
I HAVE NOW LOST £200 - SOMEONE NEEDS TO DO SOMETING ABOUT THIS
21 May 2025
Unprompted review
Reply from Reserra
Dear Emma,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Avoid - this is a con
As per other reviews, this company operates a con. Don't provide any payment details to them.
6 May 2025
Unprompted review
Reply from Reserra
Dear George,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Shocking tricksters
Shocking tricksters, taken my money without consent and their support@reserra email address returns as undelivered what do I do now?
12 June 2025
Unprompted review
Reply from Reserra
Dear Melanie,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
I have copies and paste this from…
I have copies and paste this from another person as this is exactly what has happened to me. FRAUD. Now going through my credit card to get money back.
This firm starts off with a con then simply takes money from your account for s ubscription you have never signed up to. The con starts with a marketing offer but this company proports to be a Financial Services company....no mention if they are FSA registered!! I am informing the FSA of their tactics..... a pure con!
11 June 2025
Unprompted review
Reply from Reserra
Dear Alex,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This site is a scam
This site is a scam, can't find the site online.
Simply just taking money out of your bank without any chance to contact them.
7 June 2025
Unprompted review
Reply from Reserra
Dear Valued Customer,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Con…
This firm starts off with a con then simply takes money from your account for s ubscription you have never signed up to. The con starts with a marketing offer but this company proports to be a Financial Services company....no mention if they are FSA registered!! I am informing the FSA of their tactics..... a pure con!
28 May 2025
Unprompted review
Reply from Reserra
Dear Tim,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Take money out of your account…
Take money out of your account unauthorised after a scam asking for postage for items for Boots.
Reported to bank and local police.
5 May 2025
Unprompted review
Reply from Reserra
Dear Elaine,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
SCAM - BEWARE
I stupidly followed a Facebook link allegedly offering Boots mystery boxes for just a £3 delivery charge. Of course, I should have known better as it was too good to be true. The link took me to a page which looked like a legit Boots website page, and I entered my debit card details and paid the £3. I didn't get any confirmation email so immediately smelled a rat, and when I checked my online banking I saw that the £3 had been taken out by 'Reserra.com' so nothing to do with Boots.
I made sure there was no money left in my account after that, and it's a good job because they tried to take out £31 a couple of days ago but failed due to lack of funds!
When this 'Reserra' company reply to negative reviews, they tell you to log into your account to cancel your subscription. But there IS no subscription because you never signed up for one, and you never signed up for an account with Reserra so how can you cancel it?! Absolute scammers.
5 May 2025
Unprompted review
Reply from Reserra
Dear Vicky,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Reserra.com
Like many others, I followed a Boots beauty box link to pay £3 for postage.
Three days later, £45 was taken from my account by Reserra. Two weeks after that another £45 was taken. At no point have I ever had an email to give me any details of the service for which I am now unwittingly paying.
When trying to cancel online I am unable to because I do not have a recognised account.
I finally spoke to a customer service representative who confirmed my account cancellation but was only able to refund one payment as it was within the time frame before the next payment of £45 would be taken.
Reserra has stolen £90 from me without supplying any services whatsoever.
Stay away. This company is a scam .
12 May 2025
Unprompted review
Reply from Reserra
Dear Valued Customer,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
SCAMMED
I stupidly fell for a promo offer, linked to a beauty product pack saying ‘just pay the £3 postage to receive products’. apparently linked to Boots. Went through the form paid the £3, thought it strange at the time that I didn’t get an email confirming, but, just thought I’d remain hopeful. Fast forward a couple of days (yes it didn’t take them long) they tried to take £45 out of my bank (I have the necessary checks in place to avoid these scammers so thankfully they were blocked). The problem is trying to log on to cancel a subscription that I didn’t knowingly take out is nigh on impossible. It’s a totally fraudulent way of taking people’s money. !! BEWARE of making the same mistake I made and don’t believe the promotions on social media, they really are too good to be true, save yourselves the headache and worry this causes and scroll past.
3 May 2025
Unprompted review
Reply from Reserra
Dear Susan,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This company uses some dodgy marketing…
This company uses some dodgy marketing to sign up new members. They entice the unknowing by getting people to purchase fake offers through boots. Then you have to go through the process of cancelling the subscription which comes out of your account every two weeks. Absolutely disgusting behaviour. They still haven’t refunded my postage payment which I regard as theft.
18 April 2025
Unprompted review
Reply from Reserra
Dear Caroline,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Reply from Reserra
Dear Lana,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This is a scam site
This was a scam payment that came out of my account for a promo asking for postage payment for a promo item and instead I was signed up to this site with payment taken as a trial and then a full payment taken 2 weeks later
Please keep an eye out for these charges on your account it is a scam. You don't recurring login details until after a full payment has been made to close your account
Please be aware
12 March 2025
Unprompted review
Reply from Reserra
Dear Matt,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Phishing Scam! Beware!!
I received an email purportedly for a BCF promotion for a free Backpack. I was asked for $5 for "postage", which I stupidly paid.
I now see that the $5 was for a "trial" of their service and I had been subscribed to a monthly subscription of $87! I'm not sure what's more disappointing - that this exists or I feel for my first phishing scam since I first used the Internet in 1993!
15 March 2025
Unprompted review
Reply from Reserra
Dear Valued Customer,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Reserra is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@reserra.com or visit our website reserra.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Have taken unauthorised money from my…
Have taken unauthorised money from my account
1 March 2025
Unprompted review
Reply from Reserra
Dear John,
We are sorry to see that you have left us a negative review on Trustpilot. We think there must be some misunderstandings since we only provide our services to paying members.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will have your details.
Thank you and we look forward to contacting you to help.
Best regards,
Support Team
Scam scam scam
Scam scam scam. Thieves. Liars. Con artists. I didn't sign up to shit and I want my money back.. all of it..
Thanks for the automated reply. Scammers... maggots
18 February 2025
Unprompted review
Reply from Reserra
Dear Phill,
We are sorry to see that you have left us a negative review on Trustpilot. We think there must be some misunderstandings since we only provide this service to paying members.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
In order to speed up the resolution of your case, we urge you to contact us at support@reserra.com or visit our website reserra.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will have your details.
Thank you and we look forward to contacting you to help.
Best regards,
Support Team
Signed up for postage for
Signed up for postage for
a pair of shoes at $5 somehow got scammed with $87 subscription to
This bull! Cancelled straight away but screams a scam site.
6 January 2025
Unprompted review
Reply from Reserra
Dear Lynette Scott.
We are sorry to see that you have left us a negative review on TrustPilot. Reserra is an online financial investment research service that is available for subscription to our members. We think you have misunderstood and the situation you describe has nothing to do with our service.
To cancel your membership, please log in to your account and you will be able to cancel your account in your profile page.
We have informed our support team of your situation and they will be in touch with you. To expedite the process, please contact us at support@reserra.com or visit our website at reserra.com where you will be able to speak to our support team via live chat.
Customer satisfaction is very important to us, so rest assured that we are here to help you.
Thank you and we look forward to assisting you.
Regards,
Support Team
SCAM!
SCAM!
SCAM!
SCAM!!
SCAM!!!
I don't even know how they got my details.
I agree with you all.
Yep, they're taking $87 a week from my account.
They also wrote the only 5 star review.
Rs reserra, you should be f###ing ashamed of yourself, how do you sleep at night!!!
This is my single parent payment stolen over Christmas.
F##k you!
1 January 2025
Unprompted review
Reply from Reserra
Dear Katie Montagnac.
We are sorry to see that you left us a negative review without sharing the issues you experienced with our service. Reserra is an online financial investment research service that is available for subscription to our members. We believe that there is a misunderstanding on your part.
We have informed our support team of your case and they will be in touch with you. To expedite the process, please contact us at support@reserra.com or visit our website at reserra.com where you will be able to speak to our support team via live chat.
Customer satisfaction is very important to us, so rest assured that we are here to help you.
Thank you and we look forward to assisting you.
Regards,
Support Team
this is a total scam website.
this is a total scam website.
they offer a good deal on something which you never receive and then debit your account every two weeks for £45.
20 December 2024
Unprompted review
Reply from Reserra
Dear Mark Hickox.
We are sorry to see that you have left us a negative review without sharing the issues you have experienced with our service. Reserra is a subscription service that provides advanced tools for investment market research. We believe this must be a misunderstanding and that the service is only available to our paying members.
Our support team will try to contact you to provide assistance. To expedite the resolution of your issue, we also kindly ask that you try to contact us at support@reserra.com or speak to our support team via live chat by visiting reserra.com. Customer satisfaction is very important to us and rest assured that we are here to help.
Thank you and we look forward to hearing from you.
Best regards, Support Team
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