I have copies and paste this from another person as this is exactly what has happened to me. FRAUD. Now going through my credit card to get money back. This firm starts off with a con then simply t... See more
Company replied
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See what reviewers are saying
This company uses some dodgy marketing to sign up new members. They entice the unknowing by getting people to purchase fake offers through boots. Then you have to go through the process of cancelling... See more
Company replied
This firm starts off with a con then simply takes money from your account for s ubscription you have never signed up to. The con starts with a marketing offer but this company proports to be a Financi... See more
Company replied
Like many others, I followed a Boots beauty box link to pay £3 for postage. Three days later, £45 was taken from my account by Reserra. Two weeks after that another £45 was taken. At no point h... See more
Company replied
Contact info
1 Barnes Court, Barnes Road, Pulham Market , IP21 4SQ, Diss, United Kingdom
- +44 330 818 5351
- support@reserra.com
- reserra.com
1.4
Bad
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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This website is a phishing scam
This website is a phishing scam. They send you a dodgy email that says you have won something but you need to pay a small amount for postage. You then get an email from reserra.com saying welcome but doesn't have any login details. They then take a much larger amount out of your account which they say is for monthly subscription fees.
I thought I was dealing with a car accessories company when I gave my details to them. Pay close attention to emails as this is a phishing scam
25 November 2024
Unprompted review
Reply from Reserra
Dear Brett Cleland.
We are sorry to see you leaving us a negative review. Reserra is an online research service for financial investment. We believe there is some misunderstanding on the case, only our members will be billed for the service.
I have also informed our support team about your case, they will be reaching out to you. To expedite the process, please reach out to us at your convenience at support@reserra.com or visit our website at reserra.com, you will be able to speak to our support team through live chat.
We look forward in connecting to assist.
Best Regards
Support Team
STAY WELL AWAY
This company is a SCAM, they will try and take money from you
18 October 2024
Unprompted review
Reply from Reserra
Dear Kat.
We are sorry to see your leaving us a negative review but did not share the problem you have encountered with our service. Reserra is a subscription service providing premium tools in the investment market research.
Our support team will be try to reach out to assist but as we do not have your full name, it is likely that we may not be able to identify your contact information. Please try reach out to us at support@reserra.com or speak to our support team through live chat by visit us at reserra.com. Customer satisfaction is very important to us, please rest assured we are here to assist.
Thank you and we look forward in connecting.
Best Regards
Support Team
SCAM
I never subscribed to their website. Money started coming out of my account after a scam email I reported- It was supposed to be from the aa for a winter car kit and I notified my bank in the hour I realised the email was wrong. since then, they have tried to take money from my account.
15 October 2024
Unprompted review
Reply from Reserra
Dear Alix Marina-Chouhan.
We are sorry to see your leaving us a negative review. Reserra is a subscription service providing premium tools in the investment market research. We are not associated with the products you have shared.
While our support team try to reach out to you, to provide you with a swift resolution on the case, please try reach out to us at support@reserra.com or speak to our support team through live chat by visit us at reserra.com. Customer satisfaction is very important to us, please rest assured we are here to assist.
Thank you and we look forward in connecting.
Best Regards
Support Team
The problem it's yours company stolen…
The problem it's yours company stolen from my bank account 71 CHF!!! that's the problem!!!!!😡😡😡😡
19 September 2024
Unprompted review
Reply from Reserra
Dear Marcel Luta.
Our support team will be reaching out to you as soon. You may also reach out to us at support@reserra.com or visit our website at reserra.com to speak to our agent through live chat.
Thank you and we look forward in connecting.
Best Regards
Support Team
Quite frustrating the fact that I have…
Quite frustrating the fact that I have given them a poor review on here and still no one has responded to me emails to address the review I left.
31 August 2024
Unprompted review
Reply from Reserra
Dear Kisrty Smith.
I apologise for the inconvenience experiend, our support team has been trying to reach out to you and have failed to do so. I have informed them to keep trying. To provide you with a swift resolution to the case, please kindly consider reaching out to us at support@reserra.com, visit our website at reserra.com where you can speak to our support team through live chat. Please inform them that you have open a ticket with us on Trustpilot along with your name and they will be aware of your case.
Please rest assured that we are here to assist.
Best Regards
Support Team
An apology was received today from the Customer Service Dept
While I still think their advertising is ambiguous, they immediately refunded the £3 that I understood was for shipping an outdated IPad to me and NOT for a membership, that I never do. Their customer service is good and they have just emailed me again and apologised for any inconvenience caused, so I accept that and trust that things will be clearer put in future so no one else will do what I did thinking the website was saying something completely different from what they say they intended.
5 August 2024
Unprompted review
Reply from Reserra
Dear Margaret Alford.
We are sorry for the experience you have shared. Our support team will be reaching out to you to understand the situation further. You may also reach out to us at support@reserra.com or visit our website at reserra.com where you can speak to our support team via live chat.
Once again, we are sorry for the problem shared but please rest assured that we are here to assist.
Best Regards
Support Team
Reserra took 71 CHF from my accound
Reserra took 71 CHF from my accound, I have no idea what this is, I never applied for any membership. This is scam.
12 July 2024
Unprompted review
Reply from Reserra
Dear Aioanei Rebecca.
We are sorry to see you leaving us with a negative review. Reserra is an online research service for financial investment, the service is available to our members on subscription. To cancel your account with us, you are able to login to your account with us, go to your profile, you have the option to cancel there.
I have also informed our support team about your case, they will be reaching out to you. To expedite the process, please reach out to us at your convenience at support@reserra.com or visit our website at reserra.com, you will be able to speak to our support team through live chat.
Customer satisfaction is very important to us, so please rest assured that we are here to assist.
Thank you and we look forward in assisting.
Best Regards
Support Team
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