On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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Loud and unprofessional desk management
Called the hotel and booked the room, a referral from a nearby restaurant. First time ever to Nashville and so excited! Arrived early, front desk was pleasant but couldn’t find our reservation. Once found and a night added, we were directed to self parking, realized an additional 45.00/ night charge for parking so, back to the desk to inquire about hotel parking as we are here for 4 days stay. At this time we were advised that self pay over night was $45/ night. Paid the parking! Wasn’t advised that the elevator was broken from the parking garage. Upon actual check in our attendant was pleasant and helpful. I was authorizing the room charge for our stay when I asked to make a suggestion on the parking g addtl charge, when the desk manager Amelia at Garden Inn on Broadway -blurted out while serving other guests checking in- That’s on our website! I responded that’s great however we called in and booked direct, maybe in the future as a courtesy to mention the addtl charge. The blurted out that I was being rude to her staff and that I should’ve checked the website! I apologized and replied I was merely trying to g to make a suggestion and that I was not being rude not trying to be. Amelia then stated loud enough for the desk area with guests to hear,” that she didnt accept my apology that I should’ve directed my apology to her staff” I looked at the my desk clerk and she rolled her eyes when I said Sorry, Did I offend you or was I rude, she quietly shook her head, no.
I asked for the managers name, she said Amelia and that I’d better spell it correctly!
My goodness, not a very friendly way to start our holiday in Nashville.
Maybe Amelia better find a new profession as her lack of customer service and nasty attitude is No Way to Manage a front desk!
I am appalled and disgusted with her lack of professionalism, when I was merely making a small suggestion for those who are not as tech savvy as others.
Very sad!
Ontario, Canada
Hopeful that the rest of our stay is friendly and memorable in a positive way!
28 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Picked “Lakeview” and I face a parking…
Picked “Lakeview” and I face a parking lot. There’s breakfast vouchers available (if booked directly) but not through this site.
Your reply below is not helpful
22 April 2026
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Gabriel at the front desk was helpful…
Gabriel at the front desk was helpful and very pleasant.
13 April 2026
Unprompted review
Reply from Reservation Desk
We are glad to hear it! Thank you for your positive review.
You did fine easy to use registration
You did fine easy to use registration. I did enter a wrong phone number and couldn’t find a way to change it. No troubles.
29 April 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Reply from Reservation Desk
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Booking process was very easy
29 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Best service possible
Best service possible - I would not go anywhere else. Denn knows his business inside out.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
I booked on line and it was very simple…
I booked on line and it was very simple and easy to do
29 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated and helps us continually improve our platform. We look forward to your next booking with us!
I have personal messages from the…
I have personal messages from the managers Eloisa Sanchez & Henrietta Nelson . neither one of them knows my identity I have applied to the Lawton Oklahoma FT. Sill location not once had a call back I emailed not a single reply back I respond to a Facebook post just to be told I wouldn’t be a great fit either way for the company and still I don’t get a single chance to speak or have any kind of say so I’m now here hoping to get some form of response from a higher up I have stayed at this location before wasn’t entirely the greatest experience staff is a little different than last time of course but last stay I had was not well due to rude staff and management
29 April 2026
Unprompted review
Reply from Reservation Desk
Thanks for your review. To clarify, Reservation Counter/Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with any hotel itself. If you made a reservation with us and you need assistance, feel free to reach out to our support team at support@reservationdesk.com.
I WISH I COULD GIVE 0
I WISH I COULD GIVE 0.
BEWARE - DO NOT STAY HERE. completely trash, completely disgusting, the “breakfast” is bread and butter on a plate with WATER. The staff is rude. No one replies to emails. We were over sold king size beds, find out they have none because on construction. We were told they had hot tubs it’s completely full of trash and not usable. The entire bathroom was rusted and dirty. They didn’t give any toilet paper. The towels were small and see through.
17 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reply from Reservation Desk
Thank you for taking the time to share your review with us. At Reservation Desk, we strive to consistently deliver outstanding service and support to all our customers. It's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
We have stayed here before excellent…
We have stayed here before excellent hotel. Easy to book nice staff close for us to visit our family.
29 April 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
I enjoy using your platform
I enjoy using your platform to book my get aways. It simple, consistent, and convenient for me.
Thank you.
29 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Reservation easy to make
Reservation easy to make; website clear with efficient links. Delightful!
29 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
I tried to make reservation for a hotel…
I tried to make reservation for a hotel in Paducah, KY but instead the reservation was made for Galveston TX
I was charged $17.99 for the booking fee and $531.64 for the room which I obviously did not use
I have made numerous attempts to get my money back to no avail
They say they record all conversations and have reviewed my conversation and it verifies that I asked for a room in Galveston That is absolutely NOT TRUE
Im just a step away from taking legal action The representative that I spoke to today says that my complaint must wait until complaints before me are settled My complaint was made the first part of January so there must be a LOT of complaints if they are still trying to resolve those before Dec 4 2025
I will NEVER use this service again!!
3 December 2025
Unprompted review
Reply from Reservation Desk
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. I will make a request for more information so we can look up your reservation. If you have questions or need assistance in the meantime, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Always a pleasure dealing with you,all…
Always a pleasure dealing with you,all the employees are great!
29 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
my mom passed and i needed to leave
my mom passed and i needed to leave. i asked for my money back and i was told no . what a shame
12 April 2026
Unprompted review
Reply from Reservation Desk
We understand your frustration and sincerely apologize for the inconvenience. As an online travel agency, we’re required to follow the policies and procedures set by the hotels and our providers, who ultimately approve refunds. While refunds are not always guaranteed, we are committed to doing everything possible to assist you. If you need help with your reservation, please contact our support team at support@reservationdesk.com and we will see what we can do!
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