ReserveBar Reviews 

1,243
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

ReserveBar has stolen money from me. My order was cancelled because they didn't really have item they have listed on website (item still online to purchase) ReserveBar broke my amount of transaction... See more

Rated 1 out of 5 stars

The worst vendor I've ever seen. Ordered bottles for several clients as gifts using many different vendors. All but the reservebar order showed up smoothly. Been four weeks, tracking shows nothing. Cu... See more

Rated 1 out of 5 stars

Ordered 7 bottles in good faith, only 4 were delivered, EM from them saying everything has been delivered, link to CS if there is a problem and 4 requests later for the missing 3 bottles have been una... See more

Rated 3 out of 5 stars

Could use less promotional material. Y'all send so much once you have someone's contact info it kind of makes people have instantaneous regret. You have to get to the webpage to sign up babes, we kno... See more

Company replied

Company details

  1. Alcohol Store

Written by the company

Buy premium liquor and wine for any occasion. Gift a custom engraved bottle of bourbon, scotch, whiskey, tequila, wine and more. Good Spirits. Delivered.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(1,243)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All-star client manager

Caitlin was very helpful and responsive. Item arrived safely and was expertly packed. Very happy with my experience.

17 August 2023
ReserveBar logo

Reply from ReserveBar

Thank you for your feedback! We hope you will shop with us again!

Rated 5 out of 5 stars

Bad start but great finish

This started out as a terrible experience but that eventually changed completely.

17 August 2023
ReserveBar logo

Reply from ReserveBar

Thank you for your feedback, John! We hope you enjoy your Russell's Reserve!

Rated 2 out of 5 stars

MISREPRESENTING PRODUCTS

The wine was supposed to be 2017 and when arrived it was a 2018 Cabernet Sauvignon. This was for a wedding that would represent when the bride and groom first met and dated. It was over $100 and I would of purchased something else if years are not going to be correct with picture. I spent over $300 and will not purchase anything more as you only offered a $50 coupon. I wanted product that was advertised.

14 August 2023
Unprompted review
ReserveBar logo

Reply from ReserveBar

Hello, We apologize for this experience and understand the importance of vintage when ordering a gift for an occasion such as a wedding. Most wine and spirits all have the same UPC regardless of vintage which is why this can happen from time to time. If you can contact Kelly at cx-ops-vip@reservebar.com, we would be happy to assist further and help source the bottle for you or share more about your experience.

Rated 5 out of 5 stars

Easy to order

Easy to order. Product arrived well packed and in a reasonable time. Like the selection and price. Will definitely order again.

27 August 2023
Unprompted review
Rated 5 out of 5 stars

Good service - fast delivery

I was concerned about making my first order with ReserveBar after reading some one star reviews saying deliveries were never made and customer service was bad. But this was not my experience. I received my order 2 days after purchase. I received emails to let me know when it was shipped and later for tracking. Would buy from them again.

26 August 2023
Unprompted review
Rated 3 out of 5 stars

Sure

I got what I paid for so there’s that. The delivery was the only issue. I live alone and in a decent neighborhood but every so often crackheads and homeless people migrate through. I mention this because I was informed upon delivery it was required for signature. To some it’s a good thing they don’t. But when you’re at work and your $250 delivery is “delivered” and you’re not just allowed to leave and get your package that’s another situation. I had to sit at work for hours wondering if it would be there. Yes, I received my package. Yes I am happy. However I’m not happy being told one thing and it being a whole different situation. Delivery could’ve been better with more care put into it.

12 August 2023
Unprompted review

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