Reserving  Reviews 

First time using and won't be using again. Took my money, didn't provide the hotel with the full information to transfer the money. No live contact service, relying on am answer machine. Ended up paying the hotel and cancelling the payment to them.

Great service! I had an issue at my hotel and after calling Reserving's customer service, they immediately took care of the problem for me. I totally recommend them!

Like many others. I booked 12 november. Confirmed and got a voucher. Called the hotel and they couldnt find the booking. Email reserving but no answear in a week. Decided to call them. They said they will contact the hotel and give me a hotel reservation number. Few days later i got a reservation number like they promised. Call the hotel again and no booking found. Call reserving.com and they said its confirmed by one David. Call hotel again and they said there is no david listed in the reservation department.
Very patience with this. I call reserving.com. Again and they said strange. They will check this up. So yesterday 1 december i got a new hotel reservation number. Called the hotel and nope, no booking found in that number or my name with checkin date 23 december. Im getting very tired of this. And my phone bills is now high. At least I need a compensation for my phonebills. Struggle with this in 3weeks now. All this problem wasnt worth it. I will update what happen next.
UPDATE 7th december: reserving.com solved the problem and now the hotel have finally confirmed. Their answear is that The supplier made the reservation in a another hotel with similar hotel name.

I booked a room in Hong Kong in July 2023 for this December vacation. After making a reservation at Reserving, I reconfirmed with the hotel regarding my reservation to found out that they couldn’t locate my reservation at the hotel system. Then I asked Reserving team about this, they said they only could give me the internal confirmation number 1 month prior to stay.

Then exactly 1 month before stay, I asked again for my confirmation number. They gave me a number that turned out to be someone else’s reservation, not mine. I have sent email to Reserving again several time asking the right confirmation number, but to no answer until today.

UPDATE:
The Reserving Team has finally gave me the confirmation number and has been confirmed by the establishment that the reservation exists and has been fully paid. (I got much better price here in Reserving rather than any other platform)
If you have similar experience as me, my tip is to download their mobile app and send your message through it, like I did. They replied to my message faster when I sent from the app rather than by email.

Really upset with reserving.com. Booked a hotel for the 23rd to 24th July instead of the 16th to 18th by mistake. I realized it right after booking and tried to change it, but they said no chance of rebooking or getting a refund. It's so frustrating that they don't allow any flexibility, even when you spot and report a mistake immediately. Their strict no-change, no-refund policy for honest errors is just unfair. I'm really disappointed and won't be using their service again after this.

Great proces and very easy booking process

I’m 2 weeks away from a family trip and I have been battling with this company to uphold my reservation with Secrets Royal Beach, Punta Cana. They cancelled my booking and moved it to another hotel claiming it had been done by the hotel. I contacted the hotel and was told that it was cancelled by reserving.com. It has been 12 days and there has been no satisfactory resolution. I have been offered a measly €100 for my inconvenience but I really just want my reservation honoured. There are people flying from all over the world and I am the only one affected because I chose this dodgy company. I have been the one chasing them and I just want this resolved so I can look forward to this reunion with family and friends. Alternative accommodation doesn’t work because there are no offsite activities booked. I booked this months in advance to secure my booking and ensure I would be ok and this is highly disappointing

I will update this review with the outcome when I get it.

yup you try to book a hotel in Paris and the price goes up €100 in 2 min
NO IT S NOT UPDATED LIVE
You bait clients will low prices you do not have

Shameful! DO NOT USE

Bait and switch site. Much like most of the other 1-Star reviews for this site. Price went from $98 per night to $168 per night, a 70% increase!

Trying to book a hotel in Gothenburg, after I left my contact details and go to the next step, I was expecting the payment step, I was told that the price had changed and then it was ~20% higher than the price showed at first.
Such a ripoff, I will not use their service again. I book a lot of stuff online and this has never happened before...

This company will provide you their booking reference for your booking but if you call the hotel the hotel will not have your booking yet. They say the booking reference is their internal booking number. Three weeks into the booking and insistently asking them my booking reference with the hotel, they provided me me one other reference which I was unable to check with the hotel due to an accident I had and decided to not travel anymore. I tried to cancel the hotel (4 weeks before the reservation dates), they said they would try to negotiate with the hotel to get my refund back but at the end they denied any refund value even though I provided the information that I was in an accident and can provide medical records. Seems like they never tried to negotiate with the hotel. I lost almost $600 on this ridiculous reservation “company”.

I had an accident, and had to cancel my trip. I provided medical documentation to justify unable to travel. They canceled but did not refund a penny, and I had to pay full price of my hotel booking although cancellation was done more than 3 weeks prior to the trip.

There is no information that you need to pay additional charges directly to the hotel (local taxes).

Update: below is your automated answer from support:
"Hello,
In response to your message, we would like to inform you that requests sent to this e-mail address will not be processed."

I made a reservation on 17 July and fully prepaid for it. I arrived at my hotel on 10/10/2023, to be told the reservation was never paid for, and the hotel demanded payment before I could check in. Several calls and emails later, the matter is still not resolved, and the customer service keeps telling me to wait.

UNACCEPTABLE!! These guys are thiefs!!

I made a reservation for the same day, everything went smooth, thanks

I have now booked my accommodation with reserving for the third time and it will not be the last! Excellent service and great deals!

I've been wishing for a holiday at an all-inclusive hotel for a long time. So, I began checking prices on various websites and eventually found the best deal on resrervin.com. I had some initial doubts after reading reviews about Reserving.com, but Booking.com didn't have great reviews either. Nevertheless, I decided to take a chance and booked through Reserving.com.

To ease any concerns about the booking, I recommend calling the hotel after making the reservation to verify everything is in order. I followed this advice, and everything went perfectly. I even gota better room (a standard room with a garden view) at 50% less than the cheapest option on Booking.com (a club room with a garden view). It was an excellent deal, and I'm truly thankful for this holiday.

Now, for a review of my stay at Adora Golf Resort:

Disclosure: I've stayed at Adora more than four times. The first trip was enjoyable, but over the years, there was a decline in quality. After a break of seven years, I was pleasantly surprised to see significant positive changes. The rooms had been renovated, and the Wi-Fi issues, which many reviews had complained about, were resolved. I had a good internet connection all over the place, even at the beach, a problem I had never seen handled so well by any other hotel. I highly appreciate how they managed this.

The rest of my stay went as expected, with a fantastic swimming pool, excellent service, comfortable rooms, good food, and plenty of activities such as airgun shooting, volleyball, archery, water polo, darts, and more. I'd like to extend my thanks to the animation team for their great service.

I was pleasantly surprised to find two ping pong tables with rackets and balls for guests to enjoy. The matches before showtime were engaging, and the shows themselves were fantastic, including magic shows, acrobatics, and comedy shows—a perfect way to end an evening. For those with extra energy, there was always an afterparty available.

As always, it's tough to leave such a wonderful holiday. Until next year, goodbye and thank you.

They overpriced our Hotel for a week with eur 467 compared with other companies

We request nicely to Reserving.com for not undercutting our rates, we got very nice reply, but actually, the undercut rates are still prolonged until today.
We already perhaps sent more than 5 emails.

As rates are not correct, we could not accomodate any guests using this platform.

We request Reserving.com to work direct with us officially, so we could support each other, but their interest perhaps only using undercut rates.