Only in the initial stages. Preliminary plans drawn up. Drain survey by DynoRod (recommended by Resi) not good, no knowledge of work required, came with inadequate equipment and couldn’t find the dra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Resi provide the advice and architectural drawings you need to get your extension, refurbishment or new development project started.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Using Resi took a lot of the stress out of a first time building project. We undertook a 4m rear extension with kitchen, utility and shower room. The process was smooth throughout and the team gave great advice on things I would not never have known about. They also connected us to external suppliers which again made it easy to manage and ensure we were approaching everything in the right way. Highly recommended.

Reply from Resi
Nick runs a quality and highly professional company. He dealt with my application in a Conservation area in a thoughtful and productive manner achieving planning permission and smoothing out the bumps along the way. I would highly recommend his company.

Reply from Resi
Still going through the process but have been impressed thus far.
Really helpful team who explain the situation and go out of their way to assist.
All being on one platform is great
Not sure why it only showed 4 stars I meant to give 5 Stars. So amended 👍

Reply from Resi
For a small, but unusual project, Resi has been excellent. Nick took me through the process then stuck with me right to the end, helping me negotiate a tricky final building control process. Couldn't have done it without you. My experience means I thoroughly recommend them. Thanks so much.

Reply from Resi
We used Resi to design internal renovation. The model is deeply flawed, just one site visit and a number of issues with the plan were missed. This has become evident as we started the build a few months ago. The plans fundamentally missed major structural requirements needed for the renovation, which meant the steelwork needed blocked off the height of the planned roof and light from the velux for the ground floor. In addition to this there was no plan for the soil pipe that went through a knocked down load bearing wall. The lack of detail provided has made it very difficult for the builders and has as a result led to delays. Little details like putting an en-suite sink on an overhanging windowsill (totally impractical) are things that would not have been missed with a regular architect. We also found the project manager to be pushy to an irritating level. As well as missing key details the architect we used didn’t really offer any creative solutions that we hadn’t thought of ourselves. It is really worth paying more for a regular architect.

Reply from Resi
Louice was very helpful in helping me understand the status of the project and what happens next. She was clear and answered all my questions.

Reply from Resi
Resi have helped me understand every part of the process. They have also gently and politely kept things moving by giving me a nudge when I need to do things. This is really helpful as I’ve never done this before and they have helped me move more quickly which is just what I needed.

Reply from Resi
I worked with Resi about a LBC application for a secondary glazing installation at a listed building in Central London. They were very efficient, helpful and easy to work with. It was a great pleasure to work with Alberto with whom we had a few online Teams meetings. He was very knowledgable about the process and provided a very professional assistance.

Reply from Resi
We engaged Resi as we wanted to replace our derelict garage. Nick and his consulting team were really helpful in identifying and designing the most value adding option - in keeping with our conservation area in Hove. This turned out to be a new mixed used garage / gym / studio space. Throughout I found them to be proactive, responsive, knowledgeable and patient as we considered a few designs. Planning permission was approved without hitch. Would definitely recommend them!

Reply from Resi
We are very impressed with the Resi online process and with the online dashboard system. We also greatly appreciate, the diligent follow up by Heather Macaulay who did everything possible to give us full clarification of every question that we have asked.

Reply from Resi
Overall a really not good experience. The planning calls were straightforward and easy though we did have to chase up when it came to submitting the plans to the council.

Reply from Resi
It isn't worth the saving.
Too much of a compromise to end up passed through different teams, no accountability, no liability and yet happy to take money. Design was off brief, final product has fundamental issues thanks to their resi connect service.
If you're thinking about an extension, it is a significant investment, so don't cheap out on the planning with a company like this.
Wouldn't recommend and have had thanks from talking people out of using Resi and finding a local service.

Reply from Resi
I live in Cheshire and my flat is in London, therefore I needed a London based Architect to help me to get planning permission for changes to the outside of my flat. I contacted Nick Stockley who helped me to get the planning permission I needed. He was wonderful in keeping me up to date on everything that he was doing and messaging me on all his conversations with the local authorities. I would definitely use Resi Architects and Nick Stockley again in the future if needed.

Reply from Resi
Nicholas has been fantastic throughout a very lengthy process! His perseverance, professionalism, and attention to detail have been outstanding, and he guided us every step of the way. After 14 months to approval, we couldn’t be happier with the support and expertise he provided.

Reply from Resi
Resi has been great as literally explaining everything along the way. Clear instructions and what needs to be done.

Reply from Resi
I applied for planning permission months ago, and the entire process has been nothing but a headache. Poor communication, constant delays, and zero updates unless I chased them. It felt like no one was actually handling my case properly. Would not recommend at all.

Reply from Resi
Speaking with Andrew from Resi has been hands down the most helpful step of our project to date. Completely refreshing to get clear, thoughtful answers in a complicated world of advice – 5 mins of discussion with Resi has often been more helpful than an hour of speaking to prospective builders or other architects. As well as their valued and transparent expertise, I’ve really appreciated Resi’s proactivity and efficiency at communicating with us.

Reply from Resi
They seem professional. Just waiting for their call.

Reply from Resi
Our experience with Resi has been excellent. Great support and advice at each stage of the project. It has been brilliant to have everything in one place.
Most of all Resi has been responsive.

Reply from Resi
We ended up using a local architect due to local and personal recommendation. However, discussing quotes, getting beginners advice and looking at project timelines with Resi couldn’t have been simpler. Heather our account manager was attentive and professional at all times. She worked hard to put us at ease without expectation of anything in return. On this occasion we did not use Resi but rest assured that they will be forefront in our minds for future projects or if (hopefully not) anything goes wrong with our chosen architect.

Reply from Resi
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.