Resi Reviews 

724
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, supportive, and helpful throughout the entire design and planning process. People also deeply appreciate how smooth and remarkably well-organized the overall journey is, noting that expert guidance significantly reduces project stress and uncertainty. Some reviewers were not happy with certain aspects, mentioning instances of feeling pressured toward specific platform services or encountering unexpected project management friction. A few consumers additionally noted occasional challenges regarding detailed timeline expectations, minor calculation oversights, and communication clarity during specific stages of their home renovation projects.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional guidance and structured... See more

Service

Users describe positive interactions with service, highlighting a seamless process and invaluable support.... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive and supportive communication... See more

User experience

Customers had positive experiences with user experience, finding the process stress-free, efficient, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that the team is quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only in the initial stages. Preliminary plans drawn up. Drain survey by DynoRod (recommended by Resi) not good, no knowledge of work required, came with inadequate equipment and couldn’t find the dra... See more

Company replied

Rated 4 out of 5 stars

We have had an excellent service so far from Resi and the entire team. We have been given a great support from the team explining each step of process and providing the right support and tools. Very p... See more

Company replied

Rated 4 out of 5 stars

Very easy to deal with, planning received 8 weeks after submission and Kaveh and the team were great. My only gripe would be that they need to be clearer on the costs you incur for building control an... See more

Company replied

Rated 4 out of 5 stars

If you don't have capacity to spend hours researching suppliers and processes then we highly recommend using Resi - they help keep things moving and anticipate requirements at every step. We began i... See more

Company replied


Company details

  1. #1 of 2 best companies in Architect
  2. #2 of 4 best companies in Architectural Designer
  3. #2 of 3 best companies in Architecture firm

Information provided by various external sources

Resi provide the advice and architectural drawings you need to get your extension, refurbishment or new development project started.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(724)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using Resi took a lot of the stress out…

Using Resi took a lot of the stress out of a first time building project. We undertook a 4m rear extension with kitchen, utility and shower room. The process was smooth throughout and the team gave great advice on things I would not never have known about. They also connected us to external suppliers which again made it easy to manage and ensure we were approaching everything in the right way. Highly recommended.

14 November 2025
Unprompted review
Resi logo

Reply from Resi

Hi Liam,

Thank you for your kind review! It's great to hear that you've enjoyed working with us on the project and we've been able to take the stress out of the process for you.

Team Resi!

Rated 5 out of 5 stars

Nick runs a quality and highly…

Nick runs a quality and highly professional company. He dealt with my application in a Conservation area in a thoughtful and productive manner achieving planning permission and smoothing out the bumps along the way. I would highly recommend his company.

11 November 2025
Unprompted review
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Reply from Resi

Hi Oliver,

Thank you so much for leaving us your kind review - we really appreciate you taking the time to give feedback on Nick and your experience with him!

We wish you all the best for the build and beyond.
Team Resi

Rated 5 out of 5 stars

Going well

Still going through the process but have been impressed thus far.
Really helpful team who explain the situation and go out of their way to assist.
All being on one platform is great
Not sure why it only showed 4 stars I meant to give 5 Stars. So amended 👍

6 November 2025
Unprompted review
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Reply from Resi

Hi Chris,

Thank you so much for your lovely feedback!

We’ve shared your review with Benedita, Ted, Danielle, and Sam - they’re over the moon to hear this.

We’ll continue going above and beyond to ensure your experience is 5 out of 5 stars by the time your project is complete.

- The Resi Team

Rated 5 out of 5 stars

Recommendation for Resi

For a small, but unusual project, Resi has been excellent. Nick took me through the process then stuck with me right to the end, helping me negotiate a tricky final building control process. Couldn't have done it without you. My experience means I thoroughly recommend them. Thanks so much.

24 October 2025
Unprompted review
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Reply from Resi

Hi Martin,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’ve found our team supportive, especially Nick, and are even ore pleased we've supported you through the entire process. Your recommendation means a lot to us- thanks again!

— The Resi Team

Rated 2 out of 5 stars

You are better off paying more for regular architect - remote design is a flawed approach

We used Resi to design internal renovation. The model is deeply flawed, just one site visit and a number of issues with the plan were missed. This has become evident as we started the build a few months ago. The plans fundamentally missed major structural requirements needed for the renovation, which meant the steelwork needed blocked off the height of the planned roof and light from the velux for the ground floor. In addition to this there was no plan for the soil pipe that went through a knocked down load bearing wall. The lack of detail provided has made it very difficult for the builders and has as a result led to delays. Little details like putting an en-suite sink on an overhanging windowsill (totally impractical) are things that would not have been missed with a regular architect. We also found the project manager to be pushy to an irritating level. As well as missing key details the architect we used didn’t really offer any creative solutions that we hadn’t thought of ourselves. It is really worth paying more for a regular architect.

19 October 2025
Unprompted review
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Reply from Resi

Hi Rory,

We’re sorry to hear that you’re experiencing delays and challenges on site.

We note that you opted out of the final stage of our service; the Building Regulation Package and the appointment of a Structural Engineer. This is designed to address technical requirements, structural coordination, and build-ready details. Many of the challenges you’ve described, such as steelwork placement, service layouts, and roof light considerations, are typically resolved during this stage.

While the remote design approach we offer works well for many clients, it relies on the completion of the full package to ensure all technical and site-specific details are fully addressed. This also applies for architectural work where then come one site more often. We always encourage clients to engage with a Structural Engineer and builder to ensure smooth execution on site.

Our Head of Account Management has been in communication with you to explore solutions to help resolve the issues on site, which you have declined.

We respect your wish to not discuss this further over the phone.

- The Resi Team

Rated 5 out of 5 stars

Project Update

Louice was very helpful in helping me understand the status of the project and what happens next. She was clear and answered all my questions.

17 October 2025
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Reply from Resi

Thank you for taking the time to share this with us following your Build Preparation Call with Louice - she will be thrilled to see this!

- The Resi Team

Rated 5 out of 5 stars

Resi have been great to work with

Resi have helped me understand every part of the process. They have also gently and politely kept things moving by giving me a nudge when I need to do things. This is really helpful as I’ve never done this before and they have helped me move more quickly which is just what I needed.

17 October 2025
Resi logo

Reply from Resi

Hi Mark,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’ve found our team supportive. Providing clarity and guidance throughout the process is something we really value, so it’s wonderful to know that’s been your experience.

We’re now looking forward to helping you find a builder and setting a start date for your project.

- The Resi Team

Rated 5 out of 5 stars

I worked with Resi about a LBC application to Westminster Council.

I worked with Resi about a LBC application for a secondary glazing installation at a listed building in Central London. They were very efficient, helpful and easy to work with. It was a great pleasure to work with Alberto with whom we had a few online Teams meetings. He was very knowledgable about the process and provided a very professional assistance.

16 October 2025
Unprompted review
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Reply from Resi

Hi Evren,

Thank you for your review! We appreciate you taking the time to give your feedback on your experience with Alberto on the application.

— The Resi Team

Rated 5 out of 5 stars

Professional and friendly planning consultants who deliver

We engaged Resi as we wanted to replace our derelict garage. Nick and his consulting team were really helpful in identifying and designing the most value adding option - in keeping with our conservation area in Hove. This turned out to be a new mixed used garage / gym / studio space. Throughout I found them to be proactive, responsive, knowledgeable and patient as we considered a few designs. Planning permission was approved without hitch. Would definitely recommend them!

7 October 2025
Unprompted review
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Reply from Resi

Hi Ali,

Thank you for leaving us your review! We're really pleased that you enjoyed working Nick and his team - I'll be sure to pass your feedback over.

We wish you all the best for the project and beyond.

— The Resi Team

Rated 5 out of 5 stars

Very impressed

We are very impressed with the Resi online process and with the online dashboard system. We also greatly appreciate, the diligent follow up by Heather Macaulay who did everything possible to give us full clarification of every question that we have asked.

19 September 2025
Unprompted review
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Reply from Resi

Hi Mr. R Ames,

Thank you for your kind words!

We’re delighted to hear that you found the online process and dashboard easy to use. We’ll be sure to share your feedback with Heather, she’ll be so pleased to know her support made a positive difference. Our team is always here to provide clarity and guidance, and we truly appreciate you taking the time to share your experience.

— The Resi Team

Rated 1 out of 5 stars

Overall a really not good experience

Overall a really not good experience. The planning calls were straightforward and easy though we did have to chase up when it came to submitting the plans to the council.

1 September 2025
Unprompted review
Resi logo

Reply from Resi

Hello Alex,

Thank you for your feedback. We’re pleased to hear that you found the planning calls straightforward, but we’re sorry to learn that your experience around submitting plans to the council did not meet expectations.

We’ve tried to locate your project in our system but haven’t been able to find it. Could you please share a few more details about your project so we can look into this further? We’d really like the opportunity to understand what happened and address your concerns.

One of our team members will reach out today to discuss this more in detail.

- The Resi Team

Rated 2 out of 5 stars

It isn't worth the saving

It isn't worth the saving.
Too much of a compromise to end up passed through different teams, no accountability, no liability and yet happy to take money. Design was off brief, final product has fundamental issues thanks to their resi connect service.

If you're thinking about an extension, it is a significant investment, so don't cheap out on the planning with a company like this.

Wouldn't recommend and have had thanks from talking people out of using Resi and finding a local service.

14 September 2024
Unprompted review
Resi logo

Reply from Resi

Hi Edward,

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We always aim to deliver a positive service, and it’s disappointing to know we fell short in your case.

We would have welcomed the opportunity to understand more about the issues you encountered so we could investigate further and compensate for our shortfalls. While we respect your decision not to take this further, please know your feedback has been noted and will help us continue to improve our service.

— The Resi Team

Rated 5 out of 5 stars

London Planning Permission

I live in Cheshire and my flat is in London, therefore I needed a London based Architect to help me to get planning permission for changes to the outside of my flat. I contacted Nick Stockley who helped me to get the planning permission I needed. He was wonderful in keeping me up to date on everything that he was doing and messaging me on all his conversations with the local authorities. I would definitely use Resi Architects and Nick Stockley again in the future if needed.

29 August 2025
Unprompted review
Resi logo

Reply from Resi

Hi Monica,

Thanks for your review! We’re glad that Nick and the team were able to help, and look forward to hearing from you in the future.

— The Resi Team

Rated 5 out of 5 stars

Excellent support and customer service

Nicholas has been fantastic throughout a very lengthy process! His perseverance, professionalism, and attention to detail have been outstanding, and he guided us every step of the way. After 14 months to approval, we couldn’t be happier with the support and expertise he provided.

21 August 2025
Unprompted review
Resi logo

Reply from Resi

Hi Amy,

We’re glad to hear that you had such a good experience with our team over your time here at Resi. Nicholas and his team will be thrilled to hear your feedback.

— The Resi Team

Rated 5 out of 5 stars

Resi has been a God send

Resi has been great as literally explaining everything along the way. Clear instructions and what needs to be done.

20 August 2025
Resi logo

Reply from Resi

Hi there,

Thank you for your kind words on our service. We will pass these on to Em, Anesa and the wider team who is on your project!

— The Resi Team

Rated 1 out of 5 stars

I applied for planning permission…

I applied for planning permission months ago, and the entire process has been nothing but a headache. Poor communication, constant delays, and zero updates unless I chased them. It felt like no one was actually handling my case properly. Would not recommend at all.

31 July 2025
Resi logo

Reply from Resi

Hi,

We’ve checked our records - including the email address and telephone number provided to us by Trustpilot- and unfortunately cannot find a matching name or project on our system.

We’d like to talk more so we can help you figure out what’s happened here. Please email connect@resi.co.uk with your project details so we can investigate and support you directly.

— The Resi Team

Rated 5 out of 5 stars

Invaluable expertise, delivered thoughtfully and efficiently

Speaking with Andrew from Resi has been hands down the most helpful step of our project to date. Completely refreshing to get clear, thoughtful answers in a complicated world of advice – 5 mins of discussion with Resi has often been more helpful than an hour of speaking to prospective builders or other architects. As well as their valued and transparent expertise, I’ve really appreciated Resi’s proactivity and efficiency at communicating with us.

6 August 2025
Resi logo

Reply from Resi

Thank you for your incredibly kind words about your experience with Resi, and specifically, Andrew. It's been a pleasure to help and we look forward to working with you again.

— The Resi Team

Rated 5 out of 5 stars

Our experience with Resi has been…

Our experience with Resi has been excellent. Great support and advice at each stage of the project. It has been brilliant to have everything in one place.

Most of all Resi has been responsive.

30 July 2025
Unprompted review
Resi logo

Reply from Resi

Thanks so much for your feedback, we're so glad we could help with your project.

— The Resi Team

Rated 5 out of 5 stars

Amazing upfront service

We ended up using a local architect due to local and personal recommendation. However, discussing quotes, getting beginners advice and looking at project timelines with Resi couldn’t have been simpler. Heather our account manager was attentive and professional at all times. She worked hard to put us at ease without expectation of anything in return. On this occasion we did not use Resi but rest assured that they will be forefront in our minds for future projects or if (hopefully not) anything goes wrong with our chosen architect.

9 July 2025
Unprompted review
Resi logo

Reply from Resi

Hi Joel

Thank you so much for your feedback on your experience with Resi. It’s great to hear that Heather was so helpful in the setup of your project - We hope this continues.

All the best,
— The Resi Team

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