Resi Reviews 

725
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, highly responsive, and knowledgeable throughout the entire design and planning journey. Consumers note that the structured professional guidance and clear communication significantly reduce project stress and make navigating complex planning applications much smoother. Some reviewers were not happy with specific aspects of the service, noting unexpected issues, professional disagreements, or lengthy delays during their ongoing projects. A few individuals also mentioned feeling pressured regarding external contractor choices, encountering pushy project management, or wishing for much clearer process details.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, praising their deep industry knowledge and proactive... See more

Service

Clients share profound satisfaction with the service, highlighting comprehensive planning, expert guidance,... See more

Customer service

People report positive experiences with customer service, highlighting proactive support and clear, timely... See more

User experience

Reviewers highlight positive aspects of user experience, praising the intuitive online platform and... See more

Response time

Customers had positive experiences with response time, frequently praising the team for being quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We engaged Resi as we wanted to replace our derelict garage. Nick and his consulting team were really helpful in identifying and designing the most value adding option - in keeping with our conservati... See more

Company replied

Rated 5 out of 5 stars

Using Resi took a lot of the stress out of a first time building project. We undertook a 4m rear extension with kitchen, utility and shower room. The process was smooth throughout and the team gave gr... See more

Company replied

Rated 5 out of 5 stars

Great contact, design ideas and feedback and careful consultation in all areas and proceedings. We were made to feel comfortable with our decisions without feeling pressured or rushed and given good p... See more

Company replied

Rated 5 out of 5 stars

We have had an good, clearly explained, advice from Resi about a small extension we wish to do. Having had no idea how to proceed, engaging Resi has steered us through the process so that our plann... See more

Company replied


Company details

  1. #1 of 2 best companies in Architect
  2. #2 of 4 best companies in Architectural Designer
  3. #2 of 3 best companies in Architecture firm

Information provided by various external sources

Resi provide the advice and architectural drawings you need to get your extension, refurbishment or new development project started.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

725 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(725)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Do Not waste your time and money

Don’t use their service, calling them incompetent is an understatement, aiming to hide that behind “online” service provider, yet a very expensive service
I learned that I was not building a virtual house.
If you do decide to use them be prepared to do most of the research yourself if possibly hold the hand of the architect for the drawings. We felt the lack of knowledge and vision and despite giving them many opportunities to acknowledge and learn we gave up our efforts and left Resi Team to reflect.
If I knew what I do now - NO WAY

You are still failing to a knowledge that others got planning permission to build two story extension after you failed to do that in our behalf and we got the loft conversion planning permission that you couldn’t get through another architect.
As for the pricing I absolutely disagree you are a rip off.

Finally can you please remove my name from the response, I chose not to enter it and could have done so myself

Thank you

5 August 2024
Unprompted review
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Reply from Resi

Hi Genc,

We’re sorry to read about your negative experience with Resi. I understand you have been in contact with one of our Senior Account Managers for some time and your complaint.

We believe the advice that we have given you throughout the process has been entirely accurate. We assessed the risk of your intended design as high-risk, but despite this, you wanted to proceed with the submission. We are more than satisfied that we were very clear to you on the risk level of each of them at the time of submission. The Council’s review of the drawings and their decision is something that we unfortunately have no control over, but we remain satisfied our advice from our experienced planning team was correct at all times.

Your suggestion that there was a ‘lack of knowledge and vision’ is not something that has been brought up with us until now, and so we’re disappointed you have opted to mention this in your review after your project had been completed. Our process is designed to allow for regular and thorough feedback from our clients, and we are surprised that at no point during these numerous occasions did you share this concern with us.

Finally, we feel that our pricing is competitive and we have delivered in every area of the service you have paid for. I’m sorry that our working relationship has ended in this way but we wish you all the best for the project and beyond.

Kind regards,
Team Resi

Rated 5 out of 5 stars

Collaborative, tenacious and dligent from start to successful conclusion

From my very first interaction with Nick at Resi and his team, I have had nothing but a first class experience. From the introductory sales call through to final planning approval from the council, Nick and team have kept me informed and delivered consistently on every front. They have collaborated effectively with the Council and demonstrated diligence and tenacity in their design negotiations ensuring we secured final approval with minimal compromise. It's been an absolute pleasure working with Resi and I unreservedly recommend their services.

16 August 2024
Unprompted review
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Reply from Resi

Hi Michelle,

Thank you so much for leaving us your review!

I'm really pleased that you've enjoyed working with Nick and the team and they were able to get your plans approval through. I'll be passing your kind words over to him.

We wish you all the best for the build and beyond.

Team Resi

Rated 5 out of 5 stars

Resi are proactive

Resi are proactive, helpful and really made the process simple and easy to manage. We are new to doing any sort of work like this, so it felt very daunting at the start. Ines, our architect, was great - she talked us through the whole process and was able to quickly turn our ideas into a reality and had some extra additions that we would never have thought about. We are excited for the next steps

15 August 2024
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Reply from Resi

Hi Carly,

Thank you for leaving us your review - we really appreciate you taking the time to do so.

I'm really pleased to hear that we've been able to simplify the project for you and that you've enjoyed working with Ines. It's great that she's been able to realise your dreams for the project!

We wish you all the best for the rest of the project.

Team Resi

Rated 5 out of 5 stars

Brilliant and stress-free experience

It has been a brilliant and stress-free experience with Resi from start to finish. Many thanks to the Resi team who worked with us; Tom, Ted, Joshua and Ben. All have been very responsive and helpful at each stage of the process, clearly explaining the current and next steps. The Resi dashboard is impressive and so easy to follow and track everything to do with the project. We are pleased with the design and felt we got value for money. We would not hesitate to recommend Resi to friends and family. Best wishes, Holly and Chris

29 July 2024
Unprompted review
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Reply from Resi

Hi Holly and Chris,

Thank you so much for leaving us your kind review! We really appreciate you taking the time to give us your feedback.

On behalf of myself and the rest of the team, we've really enjoyed working with you guys on the project too.

We wish you all the best for the build and beyond!

Rated 5 out of 5 stars

Real safe pair of hands

We have been dealing with Nick Stockley who has been assisting us with a a new porch design/build.

Throughout the entire process we have felt in a real safe pair of hands. Nick has given us insight to hurdles that we hadn't even thought of that are invaluable. He has been quick with feedback including weekends, again, this was appreciated. He has been persistent in chasing and successfully obtaining planning permission acting on our behalf. Peace of mind is very important to us so we have had Nick fully involved with the entire process to date. Would highly recommend.

19 July 2024
Unprompted review
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Reply from Resi

Hi David,

Thank you so much for leaving us your review.

It's great to hear your feedback on the process and your experience with Nick. I'm really pleased that the plans were approved too.

All the best of luck for the rest of the project and beyond.

Rated 5 out of 5 stars

Fantastic service really can’t fault

Fantastic service really can’t fault. Responsive, and collaborative with the design process and accurate risk assessment of what’s likely to get approval. I got planning within 3 months and an approval for a medium risk loft conversion was grated first time. Very pleased. Thank you. Will definitely recommend to friends and family.

10 July 2024
Unprompted review
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Reply from Resi

Hi Laura,

Thank you so much for leaving us your kind review!

Great to hear that the planning approval came through quickly. We wish you all the best for the build and beyond.

Team Resi

Rated 5 out of 5 stars

Alberto and the team have been…

Alberto and the team have been absolutely wonderful to work with. We had some pretty strong ideas about what we wanted but Alberto came up with a design we’d never even considered and we quickly fell in love with it. I wouldn’t hesitate to recommend them to anyone needing an architect.

20 June 2024
Unprompted review
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Reply from Resi

Hi Bill,

Thank you for leaving us your kind review - we really appreciate you taking the time to do so.

It's great to hear your feedback on your experience with Alberto and the rest of the team. I'm also really pleased that you would recommend us - thank you!

Rated 4 out of 5 stars

Great team at Resi

We engaged Aly and the Resi team for advice and support on the redesign of our recent purchase. The team were incredibly knowledgeable, demonstrated their experience and suggested some great ideas before we had even officially signed up. Would highly recommend.

5 April 2024
Unprompted review
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Reply from Resi

Hi Tomi,

Many thanks for leaving us your review!

It looks like you didn't ended up choosing Resi but we're really pleased that we were able to offer you guidance on the architectural/build process.

We hope you would consider Resi for any future projects.

Rated 2 out of 5 stars

Our experience so far has been mixed as…

Our experience so far has been mixed as our initial brief was miss interpreted by the design consultant which has led to some delays in getting to where we are now. This wasn’t helped by our designer leaving the company part way through the process and would have been a smoother experience if they had allocated someone who would be on the project from start to finish. Our new design consultant has picked things up quickly though and we have been happy with the service he has provided us with. There has been some mixed communication between him and our account manager which has resulted in some confusion along the journey as to what the next steps are.

24 June 2024
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Reply from Resi

Hi Holly,

Thanks for your feedback; we're incredibly disappointed to hear how mixed your Resi experience has been so far.

We always set out to offer a seamless, and straight forward process for our clients, and so it's really frustrating that we've fallen short in your case.

We've sent you a message via the dashboard to book in some time for a call with us to walk through your feedback and address any concerns. We're very keen to get your project back on track and demonstrate our value. We look forward to speaking to you soon.

Rated 5 out of 5 stars

Highly recommend

Overall it's been a very good experience working with Resi. The set-up was very easy and the process throughout has been quick, efficient and incredibly supportive. Working with the team has been great as they listened to our ideas to a tee and produced a layout that will suit us in the long term. They have made the entire journey simple. Highly recommend.

17 June 2024
Unprompted review
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Reply from Resi

Hi Simon,

Thank you for leaving us your review - we really appreciate you taking the time to give us your feedback.

Myself and the rest of the team have enjoyed working with you on your project! We wish you all the best for the build and beyond.

Rated 5 out of 5 stars

Had a fantastic experience so far with…

Had a fantastic experience so far with the team at Resi. Bene has been incredibly helpful in getting our designs finalised and we're looking forward to moving things forward with our project.

7 June 2024
Unprompted review
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Reply from Resi

Hi Ben,

Thank you for leaving us your review - it's great to read about your experience with Resi so far!

Bene and I have loved working on the project with you so far. Fingers crossed for the planning approval!

All the best for the build and beyond.
Ted and Team

Rated 5 out of 5 stars

Highly recommend - wonderful expertise and approach

I am very pleased to share my experience working with the exceptional architectural team of Nick and Harriet. From the very beginning, they were incredibly supportive, demonstrating a profound understanding of the project's needs and urgency. Their commitment to delivering a comprehensive and detailed report was not only prompt but also straightforward, avoiding any unnecessary complications. I needed this report urgently as it had to be submitted asap.
Nick’s attention to detail and expertise were evident throughout the entire process. Their pleasant and respectful approach to client interactions made the collaboration an absolute pleasure. Their final report was the crucial element needed to bring a complex case to a successful conclusion, and it was their invaluable help and input that made this possible.
Nick and Harriet are not just talented architectural team; they are consummate professionals who go above and beyond to ensure their clients' success. I highly recommend their services to anyone in need of top-notch architectural expertise.

5 June 2024
Unprompted review
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Reply from Resi

Hi Sinjita,

Many thanks for leaving us such a thorough review!

We really appreciate you giving us your feedback on working with Nick and Harriet. There's some really positive points here which they'll be pleased to hear.

Thanks again

Rated 5 out of 5 stars

Nick helped the process move along so…

Nick helped the process move along so quickly and efficiently, helping us navigate what is an otherwise confusing process for those not in the know!

28 March 2024
Unprompted review
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Reply from Resi

Hi Ophelia,

Thank you for leaving us your review - I'll be sure to pass your kind words over to Nick and his team!

We wish you all the best for the build.

Rated 5 out of 5 stars

Stress-free

Having building works is stressful. Its time consuming, It's expensive and often confusing. When I researched Resi, I had read good things but I have to say my experience far surpassed anything that I had read. The process was efficient, clear and reasonably priced. The dashboard gave clear indications of timescales and if I had questions, the staff were on hand to quell any concerns that I had, not that there were many. I like to personally thank Laura Perkins for guiding me through the process and heping me understand the steps. I would happily use Resi again.

23 May 2024
Unprompted review
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Reply from Resi

Hi Lee,

Thank you so much for leaving us your review - it's great to read your feedback on the experience you've had with Resi!

We're really pleased that your experience with us surpassed the positive reviews you'd seen before joining us!

I've passed your kind words over to Laura too!

Rated 4 out of 5 stars

Good service but slow start and expensive estimates

Good service - we like the designer and the process has been clear throughout. Feedback has been actioned in a timely manner and we’re pleased with the final result. However it took a very long time to get our first appointment in the diary (the first available slot was 3+ weeks away!!) and this has delayed submission of our planning application. We are also surprised at the estimated cost based on the plans as we’ve gone with a fairly standard extension. We will only be able to comment on the quality and cost-efficiency of the contractors in Resi’s network once we’ve gone out to builders.

24 May 2024
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Reply from Resi

Hi Yumi,

Thank you for your honest review of your experience with Resi.

Great to hear you enjoyed the main part of the process.

Noted about the time taken to book in your Concept Call. We do require at least 10 working days between the date of your measured survey and the call but we do hope to get you booked in ASAP.

The guidance on build costs is based on previous projects similar to yours so should be fairly accurate. Build costs are elevated at the moment due to the cost of raw materials, labour costs, etc. which is reflected in the guidance that is put forward. Once you speak to builders, you will be able to get better, real time guidance on the possible fees for the build.

Rated 4 out of 5 stars

Informative and helpful

Everyone we have come in to contact here at Resi has been informative and helpful, at every stage.

13 May 2024
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Reply from Resi

Hi Manita,

Thank you for leaving us your review - we really appreciate you taking the time to do so.

It's great to hear your feedback on your experience with Resi, specifically the team you've worked with. I'll be sure to pass over your kind words.

Rated 5 out of 5 stars

Fantastic partnership

We work closely with Resi to help their clients achieve the home of their dreams, with Emmanuel and the team connecting us with suitable projects.
Resi are a fantastic company, offering a great service to support clients in a sometimes overwhelming industry and our clients always speak very highly of the team and results they have recieved. We love working with them and look forward to continuing to do so!

15 May 2024
Unprompted review
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Reply from Resi

Hi Bespoke Room Team!

Thank you for leaving us your review - it's been a pleasure working with you guys too!

It's great to hear your feedback on our company and Emmanuel and his team! We really appreciate it

Rated 5 out of 5 stars

Dream project

It’s a great experience with Resi so far with every step to achieve my dream project. Clear instructions, quick response and very helpful.

9 May 2024
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Reply from Resi

Hi Hang,

Thank you for leaving us your review - it's great to hear you've enjoyed the process with Resi

We wish you all the best for the build and beyond.

Rated 5 out of 5 stars

We have worked with Maria who has been…

We have worked with Maria who has been brilliant. The process has been hassle free and very prompt!

3 May 2024
Unprompted review
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Reply from Resi

Hi Thomas,

Thank you so much for leaving us your review - we really appreciate you taking the time to give us your feedback.

I've passed your kind words over to Benedita and her team - thanks again

Rated 1 out of 5 stars

Unreliable and unprofessional

Resi applied on my behalf for a single store extension with a Juliet balcony.
Balcony was first denied and resi suggested to submit balcony application later in the process, while building the extension.
Upon extension completion we received green light form council.
Unfortunately the roof was already built and sealed, and no balustrade company was willing to drill thru the roof to build the balcony in case of water leaking in future.
Once pointed out the problem Resi blamed myself and contractor about the issue.
I went back to resi and said I paid several thousand pounds for their expertise, and they should have told me prior completing the extension the roof needed to be built together with balcony.
I am now in a situation where the cost of the balcony skyrocketed as it had to be drill into side wall on a special platform: costing 5 times more what I was quoted originally.
I am not architect and I did rely on Resi to tell me what to do.
Once I raised complaint with Resi, I was quickly dismissed and told it was my fault .
I strongly recommend to avoid this company for 2 reason: very expensive a not accountable for their mistakes.

27 April 2024
Unprompted review
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Reply from Resi

Hi Fabrizio, thank you for your feedback.

First of all, I am sorry to hear you’ve had a frustrating experience - this is not what we hope our customers feel after they have worked with our team, and so we’re disappointed this is the case.

Having reviewed all of the information available to me, I do not feel that Resi is responsible for the unforeseen costs incurred with the balustrading design, as you reference in your review.

The balustrade was part of a second phase of work due to planning uncertainty, but the possibility of a balustrade here had always formed part of the core design for your project. We feel strongly that this should have been made clear to your external contractor when you started to undergo work on site. Your contractor could have installed the correct fixings for future balustrading to be added, the cost of which would have been covered in their initial contract sum.

The balustrading was shown correctly in our building regulations drawings and our building regulations team have reviewed and are happy with how this was shown. We remain emphatic that it was the responsibility of your contractor to ensure the necessary preparatory and supporting work was in place to allow the balustrade to be fitted, the cost of this would have been in addition to the cost of the balustrading and would have been more comparable to the cost that you are being quoted now for the self-supporting frame.

Our Building Regulations team have gone over and above the normal scope of our responsibility to find a supplier who can deliver this balustrade without drilling into the flat roof - and we do not believe the cost they are quoting for a self-stabilising balustrade is unreasonable.

Once again, I am sorry you are both frustrated by these unplanned costs, but we do not believe that Resi has failed in our responsibilities and commitment to you, but nonetheless we apologise for your disappointing comments and feedback.

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