JLL Reviews 

Suth Canbert has been an outstanding property manager - very professional and highly recommend JLL for lettings.

Easy to reach and very responsive property managers. Karl Zheng is the person in charge of our apartment and he has been fair and very helpful, creating a sense of trust, making the relation tenant and landlord a lot easier.

Ru (Rugul) is incredibly helpful - she is responsive, always kind and pleasant when dealing with any enquiries, and genuinely wants to help resolve issues as quickly as possible.

Most reviews are given at the time of entry. Read reviews that were given after that point in time and you will see a pattern.

Entry is a great part of the process, exciting as you have a new place.

But be warned... at the end, they will try to take all of your deposit, i.e. thousands of pounds.

In our check in, there were some issues

- Broken lamp
- Damaged wall
- Stained carpets
- Broken pulleys
- and more

Somehow, they missed all of these in the check in report.

However we didn't!

We submitted all the photos a week later, and they were accepted without dispute.

Lo and behold, when we checked out, they didn't have this report. They also miraculously found all these issues on check out, that they missed when we checked in.

Assuming there was a mistake, we sent them the report we submitted. Surely they wouldn't want to charge us for this when they knew?

Wrong...

They didn't pass it to the landlord. We should "await the landlords initial feedback." Which is odd, because of course the landlord would charge us and of course we would dispute.

We were charged. We disputed, they didn't read the check in we sent again, and were still charged.

Then... we send the evidence for each individual item by email.

Some charges removed. Some charges remained. At first we weren't even told which ones remained, just asked if we accepted!!!

Often dismissed, and ignored. We are now going through the TDS.

They are there to protect the landlord, get money for the landlord, not you. We are not letting them do that.

I do wonder though, how many deposits have they stolen, and will they steal yours??

Update post reply:

I reached out to the email provided. No one replied, I'm still going through the TDS process, and not made any progress with JLL.

Rugul has been a fantastic property manager—responsive, helpful, and professional. Made moving into my new flat super smooth. Really appreciate the support! Thank you :)

Mr Khurram, Taj is a very helpful property manager.
He is prompt to reply my enquiries and makes proper follow up action for my assistance.
He is a effective coordinator between myself and the tenant.
He made punctual and accurate reports .
I am glad to give him a five start review.

I have rented two apartments through JLL over last two years. My experience wasn't very great and I raised a lot of concerns. The good thing is these concerns were addressed and that's the best part. My tenancy manager, Amman Ahmad, is exceptionally professional and amazing at his job. He understands the situation from a tenant's standpoint, arrives at logical conclusion in a timely fashion and always delivers the right outcome. This makes the overall experience very delightful. I hope JLL continues to do well and hire more people like Amman.

We were always well attended by Lily Wang. Everything needed was solved quickly and swiftly.

The property management team, particularly Keely have been a great help with any and all issues during my time as a tenant!

We are very pleased with the performance from Shaan Birk who has been our excellent property manager over the last year. Shaan has been successfully handling all our request with care and attention, for which we are very grateful

Excellent experience, communication was timely and accurate. We moved into a gorgeous flat in London. Agents Kathrine and George have been so helpful and would deal with them again in a heartbeat.

I’ve had an excellent experience working with Paige Waller as the property manager. She is consistently professional, responsive, and proactive in addressing any issues that arise. Communication has been clear and timely, and I appreciate her attention to detail and genuine care. It’s a rare pleasure to work with someone who combines efficiency with a personal touch - Highly recommended!

I highly recommend Paige Waller as a property manager. Over the past three years, she has been incredibly professional and efficient in managing my property. Paige responds promptly to any issues and keeps me informed at all times. Her timely assistance and dedication have made my experience as a property owner stress-free. An outstanding property manager!

Responsive and attentive service from Alex Imray after our flat had an unsatisfactory end of tenancy clean, this was quickly rectified and another clean was booked in for us.

Fabulous support from Keely Wesley in the Greenwich branch both during and after our JLL rental. Helped us with an issue even several months after we’d move out - amazing service and above and beyond!

Ru at JLL has been amazing over the past two years during our tenancy with JLL. From the very beginning of our tenancy to the end, she has supported us through every step, resolving any issues quickly and efficiently.

Can only recommend JLL, very professional and responsive.

Hannah Davis from JLL has been an exceptional property manager - I have had several minor issues since moving in, all of which she has helped solve promptly and with as minimal disruption as possible. The most recent was replacing my shower valve, which was carried out in almost record time.

A large part of why I am so comfortable in my current flat is that I know her reliable (and warm) support is only a phone call or email away!

I’d like to thank Paige Waller and her team at JLL for dealing with correspondence and overall management of my property efficiently and promptly - I don’t think I’ve ever had to chase for a reply to any emails I’ve sent. Thank you Paige.

I appreciate a lot Hannah from JLL, she’s very nice to deal with and always tries her best to solve any appearing issue.

JLL have been a reliable property management company and helped solve most of our issues with our tenancy with the utmost urgency. There were a few times the landlord was being very unreasonable but JLL did their best to get everyone to agree and be on the same page. Despite disagreements with the agency and the landlord, JLL, specifically Suth, never deterred from his professionalism.