JLL Reviews 

JLL and their team have been managing my flat in SW11 for the past few years ad have provided excellent service. The team members are very professional and are always on top of their game. They are fast to help resolve issues that may arise and will go out of their way to find solutions.

JLL has been looking after our property in SE1 for numerous years. the property manager, Rugul, has been doing an excellent job, keeping all tenant matters under control. Thank you and keep up the excellent work.

Very good support and assistance to solve my problem.

My property manager, Paige Waller, has been easy to deal with, quick to sort out any problems, and always keeps me updated. JLL Canary Wharf really look after the place and make everything stress-free. I am really happy with the service.

From the start to the end, dealing with JLL was an absolute pleasure. their professionalism, integrity and genuine care made our stay completely stress- free. They went above and beyond, in responding to anything we had to deal with in the house. It's rare to find someone who is not only highly skilled but also genuinely invested in making sure you are cared for.
Thanks to JLL, our stay was smoother and enjoyable than we ever imagined it could be. if you are looking for an estate agent who delivers excellence and perfection, I recommend JLL.

I have been renting with JLL for 6 years and received an outstanding support over this period. Very reactive and addressing any issues I had in the flat. Thanks for support!

I have recently moved into new Flat and Paige Waller is my Property Manager.
She has been a tremendous help with minor teething issues at the flat and helped in resolving all open queries.

Thank you Paige

Regards
Hassan

Suth from JLL has managed my property brilliantly for the last seven years. I’ve always found him to be efficient, competent and on the ball for anything that needed sorting out. With a friendly manner to boot, I wouldn’t hesitate in recommending him to others.

JLL have been responsible for managing our Stratford property for a number of years. Suth has provided us with an outstanding service and is extremely competent and conscientious in looking after both our interests and in dealing with any concerns that have been raised by tenants renting the property. He always keeps us well informed and is quick to respond and deal with issues when they arise.

Alexandra Imray - 13 Zeiss Court

I appreciate of your outstanding service as my property manager. Your professionalism, prompt responses, and remarkable attention to detail have made a significant difference in the smooth management of my property. Your dedication and efficiency in addressing every concern, no matter how small, have not gone unnoticed and are truly commendable. It is reassuring to know my property is in such capable hands. Thank you for your continued support and commitment. I feel that you are one of the best property managers in JLL.
Keep up with the good work.

Regards,
Dr. Wilson YEH

I am a tenant with jll and Ru Ozdemir is my property manager and she has been absolutely amazing with responding to property inquiries and providing service in a short period of time. Thanks once again for the support.

The best and fast to reply as well

Olivia Barber helped me a lot.

I am a tenant and JLL customer. Here is a thank-you to Paige Waller for providing excellent services as a property
Manager . She is truly one of a kind. Helpful, attentive , decisive ,competent and trustworthy.
Keep going and thanks once again for you support.

I’m a tenant with JLL for 3 years, Alexandra Imray is my property manager, she is supportive and efficient whenever we need help. Thanks and hope JLL always be the first choice.

Suth Canbert has been an outstanding property manager - very professional and highly recommend JLL for lettings.

Easy to reach and very responsive property managers. Karl Zheng is the person in charge of our apartment and he has been fair and very helpful, creating a sense of trust, making the relation tenant and landlord a lot easier.

Ru (Rugul) is incredibly helpful - she is responsive, always kind and pleasant when dealing with any enquiries, and genuinely wants to help resolve issues as quickly as possible.

Most reviews are given at the time of entry. Read reviews that were given after that point in time and you will see a pattern.

Entry is a great part of the process, exciting as you have a new place.

But be warned... at the end, they will try to take all of your deposit, i.e. thousands of pounds.

In our check in, there were some issues

- Broken lamp
- Damaged wall
- Stained carpets
- Broken pulleys
- and more

Somehow, they missed all of these in the check in report.

However we didn't!

We submitted all the photos a week later, and they were accepted without dispute.

Lo and behold, when we checked out, they didn't have this report. They also miraculously found all these issues on check out, that they missed when we checked in.

Assuming there was a mistake, we sent them the report we submitted. Surely they wouldn't want to charge us for this when they knew?

Wrong...

They didn't pass it to the landlord. We should "await the landlords initial feedback." Which is odd, because of course the landlord would charge us and of course we would dispute.

We were charged. We disputed, they didn't read the check in we sent again, and were still charged.

Then... we send the evidence for each individual item by email.

Some charges removed. Some charges remained. At first we weren't even told which ones remained, just asked if we accepted!!!

Often dismissed, and ignored. We are now going through the TDS.

They are there to protect the landlord, get money for the landlord, not you. We are not letting them do that.

I do wonder though, how many deposits have they stolen, and will they steal yours??

Update post reply:

I reached out to the email provided. No one replied, I'm still going through the TDS process, and not made any progress with JLL.

Rugul has been a fantastic property manager—responsive, helpful, and professional. Made moving into my new flat super smooth. Really appreciate the support! Thank you :)