JLL Reviews 

2,347
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and proactive communication, which contributes significantly to a smooth process. However, some people were dissatisfied with the service, particularly noting issues with communication and responsiveness. These concerns included ignored queries, slow replies, and a perceived unwillingness to address maintenance problems. A few customers also mentioned negative experiences with specific branches, where the service was described as unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, commitment, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Location

Consumers find location to be ambiguous, with some reviewers having positive experiences with properties in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m hugely appreciative of my property manager, Paige Waller. She provides professional and timely advice which gives me immense peace of mind to leave the property in her good hands. Her pro-active... See more

Company replied

Rated 5 out of 5 stars

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed. Due to Michael,... See more

Company replied

Rated 5 out of 5 stars

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him.... See more

Company replied

Rated 5 out of 5 stars

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,347)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They gathering customer feedback…

They gathering customer feedback frequently and response to them carefully and timely. I appreciate their efforts and patience, especially my property manager Lucian Canbert Suth.

6 November 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for taking the time to leave such a wonderful review.

Rated 4 out of 5 stars

Good response

We recently had issues with heating system at our place, Paige has been a great help as a property manager to help resolve the issue.

29 October 2025
Unprompted review
JLL logo

Reply from JLL

Many thanks for leaving a review.

Rated 1 out of 5 stars

They will steal your deposit

They will steal your deposit , horrible experience with them. They will always favor the landlord and do not give one crap about their tenants. My house was leaking for 2 straight months and they never compensated me for anything and then went to charge a big chunk for damage that I didn’t cause. They will steal your deposits and will not discuss anything with you they are a horrible horrible agency that have shit property managers. The property managers are robots and will not cooperate with you at all and will just use chat gpt to answer you. I tried being nice to them but if there’s one thing I know is I will never ever come close to that agency again

29 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for taking the time to outline your concerns. Please can I ask you email Robin.Ayres@jll.com who would like to investigate your points further.

Rated 5 out of 5 stars

Great experience working with Hannah…

Great experience working with Hannah Davis! She is very responsive and was a huge help throughout my tenancy.

23 October 2025
Unprompted review
JLL logo

Reply from JLL

Many thanks for taking the time to leave a review Arsheya, I will make sure this is fed back.

Rated 5 out of 5 stars

Refund

Ms Paige Weller has been quick and helpful in dealing with my double payment to the contractor to get a refund.

21 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for taking the time to feed back.

Rated 5 out of 5 stars

Good service on property management

The property manager, Suth Lucian Canbert, has given us a really great living experience. All maintenance requests are handled within a week. Thank you for everything you’ve done for us — we truly appreciate your help.

20 October 2025
Unprompted review
JLL logo

Reply from JLL

What a lovely review, thank you for leaving feedback.

Rated 5 out of 5 stars

Suth has done an excellent job managing…

Suth has done an excellent job managing our apartment during our 4 year tenancy. He was always responsive, friendly and quick to solve any issues we've had! Thank you very much for all your help throughout the past few years!

20 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for your five star review!

Rated 4 out of 5 stars

Experience with Suth & JLL

Our experience working with Suth Canbert has been really good. Where we’ve had any issues with the flat, he promptly supported us and ensured issues were resolved as soon as possible. We lived in the same property in Legacy Tower for 4 years and have had an overall good experience with JLL.

20 October 2025
Unprompted review
JLL logo

Reply from JLL

Many thanks for taking the time to leave such positive feedback.

Rated 5 out of 5 stars

My review is specifically for Suth…

My review is specifically for Suth Lucian Canbert. His attention to detail and his commitment to his clients is something I have not seen anywhere else. His timely reminders and always looking out for his clients’ interest is above and beyond. Thank you Suth

21 October 2025
Unprompted review
JLL logo

Reply from JLL

What a wonderful review to read. Thank you for taking the time to leave feedback, I will make sure this is fed back.

Rated 5 out of 5 stars

Ms.Paige has been an outstanding…

Ms.Paige has been an outstanding property manager. She is always patient, responsible, and easy to communicate with. Over the past few years, she has maintained excellent communication and handled every issue promptly and professionally. I truly appreciate her dedication and support.

16 October 2025
Unprompted review
JLL logo

Reply from JLL

How wonderful to read. Thank you so much for such a brilliant review.

Rated 5 out of 5 stars

Easy to work with

Very happy working with JLL throughout my tenancy process. We’ve worked with Ru Ozdemir and she was very helpful and responsive at every step.

16 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for your five star review!

Rated 5 out of 5 stars

Lily Wang, Great experience!

Lily Wang made the entire experience lovely! She’s always been available whenever I had a question or doubt, replying quickly and with such good energy!

She made the entire tenancy experience very comfortable and with a very professional and fair service! Can not recommend dealing with her enough!

7 October 2025
Unprompted review
JLL logo

Reply from JLL

Brilliant feedback, thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Review

Veyr smooth process from the viewing till the signing of the contract. I had Khurram as my property manager and was very helpful and supportive throughout my tenancy.

6 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for leaving such positive feedback, I will ensure this is passed on.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Thank you Paige Waller for always getting back to us very quickly.

6 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for your five star review!

Rated 5 out of 5 stars

Great Service

Great Service - Jonny and I have found Sonia Bamfo and the team at JLL renewals really helpful, knowledgeable and professional to deal. We look forward to working with you on the next property. Thank you so much, Carlo

2 October 2025
Unprompted review
JLL logo

Reply from JLL

What a lovely review to read. Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

The Greenwich team were outstanding

The Greenwich team were outstanding. We chose JLL because Michael Chu has shown us some properties and remembered key details. When we came to sell, Cheryl remembered us buying the property 13 years before. John came to value it. Then Sam Palmer was our main contact. He was professional, efficient with excellent communication skills. Highly recommend.

17 September 2025
Unprompted review

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