Tiffany has been looking after us for many years, and she has always been highly professional. She makes the whole process simple and efficient, and consistently provides us with the best advice. We t... See more
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Company details
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JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.
Contact info
East Randolph Street 200, 60601, Chicago, United Kingdom
- residential.jll.co.uk
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This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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Great Experience
I've been with JLL for years and they've been a great help. Currently my apartment is managed by Ru Ozdemir and she's been nothing but reliable and considerate for how the property is managed. I'd recommend working with them.

Reply from JLL
Thank you Mr. Enoch
I would like to take this opportunity to express my sincere gratitude to Mr. Enoch. He has provided tremendous support to my family throughout the entire process, from the very beginning until we were finally able to access the property. We truly appreciate his dedication and the exceptional assistance he has offered

Reply from JLL
Best property manager !
Tiffany Ng has been our property manager for the past three years, and she’s been amazing. She’s always on top of things and deals with any issues quickly and effectively. I honestly couldn’t recommend her more.

Reply from JLL
Tenancy agent Birk Shaan
Tenancy agent Birk Shaan, went above and beyond to deal with some messy issues.

Reply from JLL
Excellent service
Excellent service. Thank you Lily Wang for your professionalism.

Reply from JLL
Always quick response and very helpful!
Always quick response and very helpful!

Reply from JLL
My first apartment renting experience…
My first apartment renting experience in the UK and had to say from the very start (viewing, moving in and checkout) the process with JLL has been super smooth. The entire team was also very responsive for any queries I had over the email and one time when I had an emergency, they followed in timely manner to resolve it.
Special shoutout to Alexandra Imray who helped me throughout during my final checkout process. They were super responsive, clarified any of my questions, connected me to the cleaning agency as well and helped me move out easily even when I was not in the UK.

Reply from JLL
Excellent service from Shaan Birk, Property Manager
Shaan worked quickly to get the gas boiler in our flat fixed - she communicated very well with us and worked with a sense of urgency to get the problem resolved efficiently.

Reply from JLL
Quick reaction from JLL
JLL have managed our flat for 10 years now and during the coldest part of the year, the central heating boiler broke down. Shaan arranged an inspection and quotes for a replacement communicating quickly and efficiently with a replacement operational soon thereafter. Professional and attentive service from JLL.

Reply from JLL
One of my worst rental experience in years
One of the most disappointing experience I've had with a rental agency in London for many years. Nothing gets done or fixed in the flat, answers to our questions are ignored or only partially answered. Days, if not weeks, to hear back from simple emails. It strikes me as a company that took up on too many rentals to manage and they just don't know how to deal with it anymore. Our experience has been with the Greenwich agency.

Reply from JLL
Great Service
Paige has been a great property manager throughout our stay. She has consistently supportive and ensured that any issues were resolved promptly, which is much appreciated!

Reply from JLL
Property Management
My property was managed by Suth who has been a real star! Responses were always quick and very on the ball. It has been great working with him!

Reply from JLL
If Carlsberg did property sales…
I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen.
Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was:
• Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling.
• Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down.
• Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved.
If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man.
Thanks again, Danny!

Reply from JLL
Paige Waller
Paige is attentive and usually responds quickly when required . We are happy with the service provided .

Reply from JLL
Great
Paige has been a great property manager throughout our stay in the flat. She has been helpful, supportive, and proactive, and making sure any issues we had would be solved quickly. Thank you for your help and service!

Reply from JLL
Renting at Stratford through JLL
We rented a property through JLL at one of their Stratford developments in London, and the experience was excellent from start to finish. The team were professional, responsive, and supportive right from the initial viewings through to moving in and throughout our tenancy.
Erjana and Suth were particularly wonderful to work with and genuinely pleasant at every interaction. The wider JLL team was also equally helpful whenever we needed assistance. The process felt smooth, well-managed, and stress-free, including whenever we had any questions to ask.
We would happily recommend JLL to anyone looking to rent in London.

Reply from JLL
Issues are not followed up or…
Issues are not followed up or proactively handled or explained. Hope to see this improved.

Reply from JLL
Thank you, Paige.
I would like to say a huge thank you to my property manager, Paige Waller, for her continued professionalism and kindness over the years. Queries and issues are always sorted out promptly and efficiently and her advice and knowledge are greatly appreciated.

Reply from JLL
7 years of Trustworthy and Professional Services
I have been working with my letting agent Suth at JLL for more than seven years, and the experience has been impressive. He is consistently responsive, responsible, and reliable. One of best professionals that I have come across in the Uk.
Whenever an issue arises, he handles it promptly and professional .
It is rare to find someone so dedicated and trustworthy in this industry, and I truly value the exceptional service he provides and would recommend him to anyone who are looking for professional letting services

Reply from JLL
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