JLL Reviews 

2,352
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and efficient. Many people highlight the excellent service received, often noting the team's dedication to going above and beyond. Reviewers frequently commend the prompt response times and effective communication, ensuring issues are resolved quickly and processes are smooth. Conversely, a small portion of people felt dissatisfied with communication and responsiveness, noting instances of ignored questions, slow replies, and a lack of follow-up. Some customers also mentioned disappointing experiences with specific branches, such as Greenwich and Canary Wharf.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting that agents were... See more

Location

People report ambiguous experiences with location, with some customers having positive experiences renting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tiffany has been looking after us for many years, and she has always been highly professional. She makes the whole process simple and efficient, and consistently provides us with the best advice. We t... See more

Rated 5 out of 5 stars

I’m hugely appreciative of my property manager, Paige Waller. She provides professional and timely advice which gives me immense peace of mind to leave the property in her good hands. Her pro-active... See more

Company replied

Rated 5 out of 5 stars

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed. Due to Michael,... See more

Company replied

Rated 5 out of 5 stars

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him.... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,352)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

I've been with JLL for years and they've been a great help. Currently my apartment is managed by Ru Ozdemir and she's been nothing but reliable and considerate for how the property is managed. I'd recommend working with them.

11 February 2026
Unprompted review
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Reply from JLL

Thank you for sharing your five star experience.

Rated 5 out of 5 stars

Thank you Mr. Enoch

I would like to take this opportunity to express my sincere gratitude to Mr. Enoch. He has provided tremendous support to my family throughout the entire process, from the very beginning until we were finally able to access the property. We truly appreciate his dedication and the exceptional assistance he has offered

10 February 2026
Unprompted review
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Reply from JLL

Many thanks for your five star review.

Rated 5 out of 5 stars

Best property manager !

Tiffany Ng has been our property manager for the past three years, and she’s been amazing. She’s always on top of things and deals with any issues quickly and effectively. I honestly couldn’t recommend her more.

10 February 2026
Unprompted review
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Reply from JLL

Thank you for taking the time to leave detailed five star feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you Lily Wang for your professionalism.

3 February 2026
Unprompted review
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Reply from JLL

Many thanks for the five star review.

Rated 5 out of 5 stars

My first apartment renting experience…

My first apartment renting experience in the UK and had to say from the very start (viewing, moving in and checkout) the process with JLL has been super smooth. The entire team was also very responsive for any queries I had over the email and one time when I had an emergency, they followed in timely manner to resolve it.

Special shoutout to Alexandra Imray who helped me throughout during my final checkout process. They were super responsive, clarified any of my questions, connected me to the cleaning agency as well and helped me move out easily even when I was not in the UK.

24 December 2025
Unprompted review
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Reply from JLL

Many thanks for leaving such detailed five star feedback.

Rated 5 out of 5 stars

Excellent service from Shaan Birk, Property Manager

Shaan worked quickly to get the gas boiler in our flat fixed - she communicated very well with us and worked with a sense of urgency to get the problem resolved efficiently.

22 January 2026
Unprompted review
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Reply from JLL

Thank you for leaving a five star review.

Rated 5 out of 5 stars

Quick reaction from JLL

JLL have managed our flat for 10 years now and during the coldest part of the year, the central heating boiler broke down. Shaan arranged an inspection and quotes for a replacement communicating quickly and efficiently with a replacement operational soon thereafter. Professional and attentive service from JLL.

20 January 2026
Unprompted review
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Reply from JLL

Many thanks for leaving such positive feedback.

Rated 1 out of 5 stars

One of my worst rental experience in years

One of the most disappointing experience I've had with a rental agency in London for many years. Nothing gets done or fixed in the flat, answers to our questions are ignored or only partially answered. Days, if not weeks, to hear back from simple emails. It strikes me as a company that took up on too many rentals to manage and they just don't know how to deal with it anymore. Our experience has been with the Greenwich agency.

19 January 2026
Unprompted review
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Reply from JLL

Dear Jean, thank you for your email. Please can you email Suth.luciancanbert@jll.com with details so this can be looked in to for you. Many thanks

Rated 5 out of 5 stars

Great Service

Paige has been a great property manager throughout our stay. She has consistently supportive and ensured that any issues were resolved promptly, which is much appreciated!

16 January 2026
Unprompted review
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Reply from JLL

Many thanks for taking the time to leave a five star review.

Rated 5 out of 5 stars

Property Management

My property was managed by Suth who has been a real star! Responses were always quick and very on the ball. It has been great working with him!

16 January 2026
Unprompted review
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Reply from JLL

Many thanks for such a brilliant review.

Rated 5 out of 5 stars

If Carlsberg did property sales…

I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen.
Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was:
• Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling.
• Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down.
• Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved.
If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man.
Thanks again, Danny!

9 January 2026
Unprompted review
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Reply from JLL

Thank you for taking the time to leave such a detailed review, I will ensure this is fed back.

Rated 4 out of 5 stars

Paige Waller

Paige is attentive and usually responds quickly when required . We are happy with the service provided .

13 January 2026
Unprompted review
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Reply from JLL

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great

Paige has been a great property manager throughout our stay in the flat. She has been helpful, supportive, and proactive, and making sure any issues we had would be solved quickly. Thank you for your help and service!

13 January 2026
Unprompted review
JLL logo

Reply from JLL

Thank you for your five star review.

Rated 5 out of 5 stars

Renting at Stratford through JLL

We rented a property through JLL at one of their Stratford developments in London, and the experience was excellent from start to finish. The team were professional, responsive, and supportive right from the initial viewings through to moving in and throughout our tenancy.

Erjana and Suth were particularly wonderful to work with and genuinely pleasant at every interaction. The wider JLL team was also equally helpful whenever we needed assistance. The process felt smooth, well-managed, and stress-free, including whenever we had any questions to ask.

We would happily recommend JLL to anyone looking to rent in London.

1 January 2026
Unprompted review
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Reply from JLL

Many thanks for your five star review and leaving such positive feedback.

Rated 3 out of 5 stars

Issues are not followed up or…

Issues are not followed up or proactively handled or explained. Hope to see this improved.

4 December 2025
Unprompted review
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Reply from JLL

If you would like to email me with further details so I can look in to this for you my email is michelle.bishop@jll.com

Rated 5 out of 5 stars

Thank you, Paige.

I would like to say a huge thank you to my property manager, Paige Waller, for her continued professionalism and kindness over the years. Queries and issues are always sorted out promptly and efficiently and her advice and knowledge are greatly appreciated.

15 December 2025
Unprompted review
JLL logo

Reply from JLL

What lovely feedback to receive, many thanks.

Rated 5 out of 5 stars

7 years of Trustworthy and Professional Services

I have been working with my letting agent Suth at JLL for more than seven years, and the experience has been impressive. He is consistently responsive, responsible, and reliable. One of best professionals that I have come across in the Uk.

Whenever an issue arises, he handles it promptly and professional .

It is rare to find someone so dedicated and trustworthy in this industry, and I truly value the exceptional service he provides and would recommend him to anyone who are looking for professional letting services

10 December 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for taking the time to leave such a detailed review.

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