Residenza 725 Reviews 

1,092
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Their website is closed off to new purchases in a totally deceptive way. The purchase button has been removed from the checkout page by disabling their Magento backend ("One-page checkout is turned of... See more

Rated 5 out of 5 stars

When you're in Australia & purchasing from Europe, and the prices are so much better than locally (making you wonder if it's too good to be true), you're always a little apprehensive until that first... See more

Company replied

Rated 5 out of 5 stars

I ordered shoes on Friday from a different country and did not receive a shipping confirmation by Monday noon. But I needed them the upcoming Friday late to I sent out a short email, whether they... See more

Company replied

Rated 5 out of 5 stars

My second purchase and I could not be more thrilled with this retailer! Shipping from Italy to Los Angeles was super fast and efficient. Both designer shoes purchased were authentic. Very impressed wi... See more

Company replied

Company details

  1. Clothing Shop
  2. Bag shop
  3. Beauty supply store
  4. Fashion accessories shop
  5. Shoe shop
  6. Ladies' clothes shop

Written by the company

RESIDENZA 725 is a unique luxury retail destination that fosters a cultural ecosystem where different forms of expression and languages converge to create a new customer experience. With four stores in Italy and an omnichannel digital platform, RESIDENZA 725 builds on the nearly ninety-year legacy of COLTORTI, evolving its path of growth and success.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,092)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lack of transparency for closed e-shop

Their website is closed off to new purchases in a totally deceptive way. The purchase button has been removed from the checkout page by disabling their Magento backend ("One-page checkout is turned off"), and entering a direct link to the PayPal processing page also returns an error indicating that they've closed their shop. However, this is indicated nowhere on their website, which still allows you to fill your cart with items. It is a complete waste of time and extremely frustrating. They are also no longer responding to emails. They should close their website or list their business as PERMANENTLY CLOSED if they are no longer accepting orders.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

legit and reliable company

legit and reliable company! deserve all the nice reviews!

6 March 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Mark,

Thank you so much for your kind words!

We cannot wait to see you again on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Quick ship and great price

I placed my order and the items were delivered in 2 days via DHS. The items were brand new and in factory packaging. Great service.

20 February 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Matthew,

Thank you for your review!

We are happy to hear that you enjoyed your shopping experience with us, we cannot wait to see you again soon on residenza725.com

King regards,

Residenza 725 Custome Care

Rated 5 out of 5 stars

Very good experience and very fast…

Very good experience and very fast shipping

5 February 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear K Donaldson,

Thank you for your review!

We cannot wait to see you again on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Unexpectedly surprised!!

Unexpectedly surprised by this awesome company! Flawless transaction from overseas. Product shipped quickly and exactly as described. Excellent customer service, beautiful clothing, great prices and fair shipping costs. Thank you so much!

13 February 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Ann

Thank you so much for your wonderful review!

We are happy to hear that you are satisfied with your shopping experience, with your purchase and with our service and we cannot wait to see you again soon on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Great!

Everything was great! Excellent and high-quality product that I ordered, fast delivery! Thanks!

19 February 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Zvjezdana

Thank you for your review!

We cannot wait to see you again on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

What a great price on my handbag

What a great price on my handbag! Their customer service and communication was wonderful. And the product made it here to US very quickly. I would buy from again and again!

14 February 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Cynthia,

Thank you so much for your wonderful review!

We're thrilled you're happy with your handbag and our service. We look forward to seeing you again soon on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Residenza 725! The shipping was incredibly fast, and the service was top-notch—very responsive and professional. Most importantly, the item I received was 100% authentic and exactly as described. Highly recommend and will definitely shop here again!

25 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Dasha,

Thank you so much for your wonderful review!

We're thrilled to hear that you had a fantastic experience with us. We take great pride in offering fast shipping, excellent service, and authentic products, and we're so glad your shopping experience met your expectations.

We truly appreciate your words and look forward to seeing you again soon on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Great communication Fast Shipping I…

Great communication Fast Shipping I love my purse!! It’s so beautiful! Great price! Will buy again.

31 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Kim,

Thank you for your review!

We are happy to hear that you enjoyed your shopping experience and we cannot wait to see you again soon on residenza725.com

King regards,

Residenza 725 Custome Care

Rated 5 out of 5 stars

The buying experience is unparalleled

The buying experience is unparalleled! Fast shipping and gorgeous packaging as usual. Great place to buy a gift.

3 February 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Rosemary,

Thank you so much for your comment!

We are thrilled to hear that you enjoyed your shopping experience and we cannot wait to see you again soon on residenza725.com

King regards,

Residenza 725 Custome Care

Rated 5 out of 5 stars

Amazing fast delivery to Germany

Amazing fast delivery to Germany. Thank you

28 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Sasa,

Thank you for your comment!

We cannot wait to see you again on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service

15 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Aaron,

Thank you for your review!

We cannot wait to see you again soon on residenza725.com

Kind regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

One of the best Italian retail shop

I ordered a Mulberry bag on their website and the all experience was great! Wonderful support from the customer service that gave me quick and tailored answers.

I will definitely keep shopping with them!

16 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Marika,

Thank you for your wonderful review!

We are glad to hear that you had a great experience with our customer care team and with your online purchase, we cannot wait to see you again soon on residenza725.com

Best regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Perfect

Fast delivery. Item as aspected.

16 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Eleonora,

Thank you for your review!

We cannot wait to see you again on residenza725.com

Kind regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Trusted seller, fast post to Australia

When you're in Australia & purchasing from Europe, and the prices are so much better than locally (making you wonder if it's too good to be true), you're always a little apprehensive until that first purchase arrives safely & is the genuine article. So my review is targeting anyone in Oceania/ Australasia - don't hesitate to make that purchase, you can trust Residenza725! My niece loves her Salomon Xt-6 (ORDER #38000000719) in a colourway that didn't make it to Australia, at a great price !! DHL shipping was seamless too. And staff were prompt in replying to my sizing query.

27 September 2024
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Michaela,

Thank you so much for your wonderful review!

We're glad to hear that your experience with Residenza725 exceeded your expectations. It's great to know that your niece is enjoying her Salomon Xt-6, and we're happy we could offer you a unique item at a great price. We’re also happy to hear that our customer care team was able to assist you with your sizing query and that the shipping went smoothly.

We look forward to seeing you again on residenza725.com!

Kind regards

Residenza 725 Customer Care

Rated 5 out of 5 stars

It was a user friendly website

It was a user friendly website, found the perfect shoes, they processed everything fast, and shipped carefully and arrived fast. Love my purchase, I had some questions and a lady Giulia, was. Great help and responded fast. Thank you… I truly recommend RESIDENZA725!.!.!.!

10 January 2025
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Nelly,

Thank you so much for your amazing review!

We're thrilled to hear that you're happy with our service, our products, and the overall experience.

We truly appreciate your support and cannot wait to see you again soon on residenza725.com!

Kind regards,

Residenza 725 Customer Care

Rated 5 out of 5 stars

Extremely Happy with My Purchase and Experience…

I am extremely happy with my purchase and overall shopping experience. I was searching for a specific item by Casablanca in a specific size and Residenza 725 was returned as one of the merchants that had it in stock. And unlike the others, they actually had it in stock, in my size, and for the sale price that was advertised! I was a little put off by having to pay for shipping but I was able to use a promo code that covered that cost and more. The item arrived within 2 to 3 days which is impressive (DHL sucks by the way) and it was packaged nicely and just as described. This is the second item I've purchased from Residenza 725 in 2 weeks because I had the same wonderful experience with my first purchase which made me feel comfortable trying them again. And I'm so glad I did. I now have a new online merchant to shop that offers items that appeal to me.

29 December 2024
Unprompted review
Residenza 725 logo

Reply from Residenza 725

Dear Craig,

Thank you for your feedback!

We're so happy to know that you had a great experience with us, and that you are satisfied with our service and products.
We can’t wait to see you again on residenza725.com!

Kind regards,

Residenza 725 Customer Care

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