Resolute Mortgages

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Rated 2 out of 5 stars

Every effort I have put trying to get an account with resolute have proved abortive because they ask me for email invite which I couldn't get, please do I get this invite can someone help me? thanks

Company replied

Rated 5 out of 5 stars

Resolute were brilliant at putting in place our first mortgage and renewal 2 years later. Communication and knowledge was quick and there was welcome extra support when needed e.g. helping to negotia... See more

Company replied

Rated 5 out of 5 stars

We had an absolute nightmare with our process but this was through no fault of resolute, quite the opposite. All the staff were fantastic and very supportive during some difficult times. A specia... See more

Company replied

Rated 5 out of 5 stars

This is our 4th year using Resolute and I have nothing but praise for the whole team. They all work so hard for you and make it feel like you’re their only client due to being so attentive and friendl... See more

Company replied

Company details

  1. Mortgage broker

Written by the company

We are your local, whole of market Mortgage and Protection brokers.


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All reviews

(53)

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Rated 5 out of 5 stars

Outstanding customer service

Lucinda from Resolute Mortgages was extremely helpful, professional and efficient. All communication was clear and timely and the mortgage completed much sooner than I expected. I would thoroughly recommend Resolute Mortgages.

3 July 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you so much for your review, we really appreciate it! - Ella

Rated 5 out of 5 stars

Exceptional Service.

I bought my property through Resolute and I am happy to report that I found the entire team exceptional. Never once did I ring the office and experience anything other than great service. Paul showed me around the property back in January and was pleasant, polite and efficient in negotiating the sale to offer accepted within one working day. Craig in Resolute Mortgages was equally as efficient and secured me a competitive mortgage deal without any undue hassle or aggravation. Through no fault of Resolute getting to exchange of contracts was fraught with stress but it eventually happened with a lot of work from Luke who was in an unenviable position of having to negotiated with a somewhat bothersome conveyancer in the chain. In normal times this service would be exceptional, however, such service levels during the COVID crisis are commendable. I have no hesitation in recommending either Resolute Property or Resolute Mortgages.

22 June 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you for taking the time to write this review and we're so pleased we were able to help! - Ella

Rated 5 out of 5 stars

The Resolute team have been fantastic…

The Resolute team have been fantastic from the first time we spoke to them.
They're such a friendly bunch and nothing is too much of an ask.
Them having in-house mortgage brokers is so helpful too.

18 June 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you so much for your review! - Ella

Rated 5 out of 5 stars

Sold my house through Resolute in…

Sold my house through Resolute in Ipswich, couldn't be happier with the communication and level of service that I received mainly dealing with Paul & Luke throughout. Resolute were a pleasure and nothing was too much hassle. Would recommend to anyone buying or selling!

18 June 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you so much for your lovely review, we really appreciate it and are glad we could help. - Ella

Rated 5 out of 5 stars

Selling House in Bramford June 20.

Resolute were helpful from the beginning to the end of the selling process especially as we had the virus to stall events in between.

17 June 2020
Unprompted review
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Reply from Resolute Mortgages

I'm really pleased we were able to help! Thank you for taking the time to write this review. - Ella

Rated 5 out of 5 stars

Great, Quick and Easy Service.

Overall I felt resolute to be extremely helpful when contacted. I would say that I didn’t have as much communication as I have had on other transactions but this is purely because I didn't need to! But ultimately I could get through to someone when needed and the bottle of wine on completion was a lovely and unexpected treat.

Nothing negative at all, communication was great, and when I needed something obtained from the vendor it was done very quickly and viewings arranged with ease.

15 June 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you so much for your review! - Ella

Rated 5 out of 5 stars

Thank you Team Resolute

Brilliant service from Luke, Craig, Paul and the team at Resolute. Professional, approachable and helpful. Sold our house very quickly and for more than we thought. Would definitely recommend, and already have been. Thank you!

3 June 2020
Unprompted review
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Reply from Resolute Mortgages

We're so pleased we were able to help, thank you for the review! - Ella

Rated 5 out of 5 stars

Fantastic service from the team at…

Fantastic service from the team at Resolute. We used them to sell my Mother-in-Laws house which sold quickly and for the value we wanted. They were very competitive and the service as second to none. I highly recommend using this company if you're thinking of buying or selling or looking for a mortgage.

26 May 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you for your lovely review. We really appreciate it and glad we could help! - Ella

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. They just want to sell you financial products and services to take your money. When circumstances change they then refuse to answer the phone and tell you to message them via WhatsApp and then issue the wrong advice, after having to be chased, as they cannot be bothered to look into your query. Avoid at all cost.

25 May 2020
Unprompted review
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Reply from Resolute Mortgages

Hi Emily, thank you for your review and we're really sorry you feel this way. We have passed on your feedback to the relevant team. - Ella

Rated 5 out of 5 stars

Great service!!!

We managed to move within 'lockdown' as our circumstances allowed it as per the government guidance. Over the past four months since our initial viewing Adie, Paul, Luke and the rest of the team have been extremely supportive and helped to ensure that the sale and purchase went through. Would recommend most definitely!!

11 May 2020
Unprompted review
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Reply from Resolute Mortgages

We're delighted we were able to help you move despite the lockdown. We wish you all the best in your new home! - Ella

Rated 5 out of 5 stars

Still Great!

Second time dealing with Resolute and again they've been great. Had some excellent advice with regards to a remortgage, which coincided with the COVID-19 lockdown. Everything has been dealt with quickly and efficiently and the new arrangement has been secured with more favourable terms than my old mortgage deal.

1 May 2020
Unprompted review
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Reply from Resolute Mortgages

So glad we were able to help even through this challenging time. Thank you for the review! - Ella

Rated 5 out of 5 stars

This is our 4th year using Resolute and…

This is our 4th year using Resolute and I have nothing but praise for the whole team. They all work so hard for you and make it feel like you’re their only client due to being so attentive and friendly, yet maintain professionalism throughout. Strange to say, but I actually look forward to the next time we have to remortgage / move house. Thanks as always to Adrian and his brilliant team!

22 April 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you so much for taking the time to write this review. We really appreciate it and we're so glad that we've been able to help you year after year. - Ella

Rated 5 out of 5 stars

I have use Resolute Mortgages for the…

I have use Resolute Mortgages for the last 4 years for remortgaging and have always found all staff to be helpful and thorough, explaining any points I was unsure of in a way that can be understood.
A personal touch is priceless and I would highly recommend using services available.

9 April 2020
Unprompted review
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Reply from Resolute Mortgages

Thanks so much for the review Alison, we're really pleased we can help. - Ella

Rated 5 out of 5 stars

Outstanding

3 April 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you for your review! - Ella

Rated 5 out of 5 stars

Very professional

Very professional, they did exactly what they said. Just brilliant.

3 April 2020
Unprompted review
Resolute Mortgages   logo

Reply from Resolute Mortgages

Thanks so much for your review and we are glad we could help! - Ella

Rated 5 out of 5 stars

Fantastic service

Fantastic service. The team are professional, well organised and their communication was flawless.
They helped me sell my house and arranged my new mortgage, all under one roof! Saved me time and money.
I’d 100% recommend them to anyone.

30 March 2020
Unprompted review
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Reply from Resolute Mortgages

We're delighted we could help you out, thanks for taking the time to review us! - Ella

Rated 5 out of 5 stars

Excellent as always

Adrian always provides an excellent service. Even during the current situation, he has acted upon our mortgage renewal with speed and enabled us to get a better deal without us having to leave the house.
We really appreciate the hard work and we would highly recommend Resolute to anyone looking for a great mortgage deal.
Katy and Danny Baldry

29 March 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you very much for the review, we're glad we could help! - Ella

Rated 5 out of 5 stars

Everybody makes a special effort to do…

Everybody makes a special effort to do things properly with care and attention and putting you, the client, first.

Thank you.

28 March 2020
Unprompted review
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Reply from Resolute Mortgages

Thank you for your lovely review, it means a lot to us! - Ella

Rated 5 out of 5 stars

Great and honest advice

Great and honest advice

Very helpful and attentive, thoroughly recommended

28 March 2020
Unprompted review
Resolute Mortgages   logo

Reply from Resolute Mortgages

We're glad you're happy with the service! Thanks for the review. - Ella

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