While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the service for helping them resolve issues and obtain refunds, especially when direct contact with companies proved difficult. People find it to be an excellent tool for getting outcomes from companies or escalating complaints. However, some reviewers were not happy with the customer service, reporting a lack of constructive support and feeling that the service did not act on their behalf. Some customers also mentioned difficulties in contacting Resolver and experiencing slow response times, with some complaints remaining unresolved.

What people talk about most

Service

Users describe ambiguous interactions with service, with some customers praising it as a free, quick, and... See more

Customer communications

Customers had ambiguous experiences with contact. While some reviewers reported receiving unexpected emails... See more

Customer service

Customers consistently express disappointment with customer service. Many reviewers report that the support... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced immediate replies, with... See more

Refund

Clients share positive opinions on refund experiences, often highlighting the effectiveness of a third-party... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim,... See more

Company replied

Rated 5 out of 5 stars

I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... See more

Company replied

Rated 5 out of 5 stars

always helpful, im bemused as to why it dosnt get all 5 star reviews. its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, b... See more

Company replied

Rated 5 out of 5 stars

They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free se... See more

Company replied


Company details

  1. Consumer Advice Centre
  2. Review site

Written by the company

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have had a few issues with EVRI…

Have had a few issues with EVRI shipping over the years but to be fair I do ship a lot and resolver "resolved" every one of them by stepping in. Cant fault them one iota.

30 January 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Paul,

Thank you for the kind review, we’re so glad to hear you've found our service helpful!

Rated 3 out of 5 stars

Resolver your website is frustrating!

Resolver your website is frustrating!! when typing I have had my message completely disappear meaning I have to start again!!!! ANNOYING. Also why can't you be contacted.

15 April 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Corinne,

Thank you for taking the time to share your experience.

We’re really sorry to hear you’ve found our website frustrating to use and understand how annoying it must have been to lose a message you had carefully written - that’s certainly not the experience we want anyone to have.

We’re always looking for ways to improve our site, and feedback like yours helps us spot these kinds of issues. In the meantime, we recommend drafting longer messages in a separate document first, just as a precaution.

As for getting in touch, we're always here to help! You can reach us at: support@resolver.com

Best of luck moving forward.

Rated 5 out of 5 stars

Great Service

Thanks to Resolver for sorting out a 9 month problem with NatWest Bank

11 April 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Lyn,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Rated 3 out of 5 stars

a complaint against…parimatch site

I am filing a complaint against Parimatch for unethical and fraudulent practices regarding stuck withdrawals. My two withdrawal requests, ₹2800 and ₹2460, have been pending for several days with no resolution, despite repeated follow-ups. Their customer support provides only generic, copy-pasted replies with no real solutions, and this issue appears to affect thousands of users facing similar delays with deposits and withdrawals. This lack of transparency and accountability is unacceptable and raises serious concerns about the platform’s financial integrity. I demand an immediate resolution of my pending withdrawals, a clear explanation for the delays, and assurances that such issues will not occur in the future. If not resolved promptly, I will escalate this matter to regulatory authorities, legal bodies, and public forums. I request Resolver UK to assist in addressing this issue and ensuring Parimatch is held accountable.

8 April 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi there,

Thanks for leaving a review, I’m sorry to hear about the trouble you’ve had with Parimatch.

Just to explain, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. However, we are not affiliated with the companies you contact, and we don’t get involved in individual cases, as we’re not a third-party or complaints management service.

Our service provides you with direct contact pathways to companies and a case file in which to record your contact with them, but you won't hear from us directly regarding your case and all communication is between you and the company you have a complaint with.

In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com

Best of luck moving forward.

Rated 5 out of 5 stars

PPI Claims

I used Resolver for my PPI claims a few years ago. They had an easy to follow template, provided a simple platform I could use to track my claims and provided ample information on what to do if you needed to take a claim further. It was easy, informative and helped me reclaim a lot of missed money. I live in Cyprus now, so wasn't even aware I was able to claim until I found Resolver! Very helpful, would recommend to anyone.

10 April 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi Maria,

Thank you for the kind review. We're so glad to hear we could help you with your reclaim!

Rated 5 out of 5 stars

Highly recommended

Finally got a response to my complaints after struggling to find contacts through the company’s website. I also received a full refund. This is the second time this company have assisted me.

25 March 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Jude,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Rated 5 out of 5 stars

I have used Resolver in the past and…

I have used Resolver in the past and they have been very helpful providing information as to how to resolve an issue. However unlike many other people I am fully aware that I received my help without paying Resolver, and that as a free service they are restricted as to how far they can realistically go in order to help resolve issues. I have found it to be a very useful service and would recommend them without question to anyone who needs advice on how to resolve their issue. Ps ignore the date as I cannot remember sorry will have to check.

7 April 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Harry,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Rated 5 out of 5 stars

Absolutely brilliant service and I…

Absolutely brilliant service and I recommend Resolver to everyone. We really need a consumer advocate and Resolver is perfect. I have now complained, via the platform, to three different companies. All three only responded to my complaint when I did this and I want to sincerely thank Resolver for such an excellent and professional service.

7 April 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi there,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Rated 5 out of 5 stars

Resolver Works!

Twice I have had issues with Vodafone with no response from them.
Once I submitted a Resolver complaint Vodafone customer services responded with emails and telephone calls.
Resolver works!

3 March 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Andre,

Thank you for your kind feedback, we’re so glad to hear our service helped prompt a response from Vodafone!

Rated 5 out of 5 stars

Flight Delay Claim

In mid-late 2023, I was confused and unsure of my rights with regards to some extreme delay claims that I against an American airline.

A friend suggested that I consult with Resolver.

I am ever so grateful for the advice I received and the voluntary follow up that ensued. I can’t believe that all the advice was given free.

I have no hesitation in recommending Resolver for any matters at dispute with companies.

12 September 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi there,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Rated 5 out of 5 stars

Perfect solution

Resolver is a great way to stir up a company that has done you wrong soon as they recieve an email they will email you directly to solve the issue well worth doing it. 5***** from me.

12 April 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi Paul,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Rated 5 out of 5 stars

Resolver helped me greatly and free of…

Resolver helped me greatly and free of charge to claim irresponsible borrowing of one of companies.
Great job.

2 April 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Roman,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Rated 5 out of 5 stars

I've used this service in the past as…

I've used this service in the past as it eased my anxiety towards raising complaints with various providers. Their service had all the providers I needed help with and their process in resolving issues, plus the advice they provide is amazing!

3 March 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Paula,

Thank you so much for your kind feedback! We're really glad to hear our service helped make the complaints process less stressful. We're always here to help whenever you need us!

Rated 5 out of 5 stars

Resolver helped me with an issue that I…

Resolver helped me with an issue that I just wasn’t getting anywhere with. As soon as Resolver became involved the company responded and I had a satisfactory outcome not long after. Would definitely recommend.

25 July 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi Janice,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Rated 5 out of 5 stars

Utility company woes

Had an issue with a well known utility supplier after moving home with the initials BG. Getting nowhere with them I turned to Resolver who , in a nutshell basically, contacted them with my case and in a relatively short time provided a resolution.Needless to say,I moved energy supplier with a 5* service.

6 April 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi there,

Thanks so much for sharing your experience! We're really glad we could help you get things sorted with your supplier. It's great to hear you’ve now found a new energy provider you're happy with. We're always here if you need us again!

Rated 5 out of 5 stars

Excellent service and excellent outcomes

Excellent service - took me nearly 18 months to sort mums electric bill with SSE and OVO energy who took over. 12 months of escalations false promises and no calls back after spending hours waiting . Thankfully I decide to use Resolver - I can’t rate high enough. Factual, empathetic, professional and got things sorted for us. The were persistent and achieved a better outcome than I would have gone on my own. Please support this fantastic service.

16 April 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi Teresa,

Thank you for the kind review. We’re so glad to hear your case had a positive outcome and are delighted that you found our service helpful!

Rated 5 out of 5 stars

A great service that really does help…

I have used resolver a number of times when I have been ignored, received wrong information or the wrong outcome - I have also made recommendations to others who received successful-outcomes through Resolver
Easy to use, great templates to help & regular updates - a great service Thank you

3 January 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Trace,

Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!

Rated 1 out of 5 stars

I just got an email from resolver…

I just got an email from resolver telling me how many people they helped and asking for a contribution....WELL, I got no help, automated emails no human contact. They neither contact vinted or Evri, who I had the problem with, and guess what their emails are also no reply. Too many dates to put into the box for when this problem happened and its still ongoing.

20 March 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Anne,

Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

I'm sorry to hear that you only received automated responses in your cases with Evri and Vinted but unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - continuing to email as often as possible as well as reaching out to them via as many avenues as possible.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com

Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

A truly helpful platform.

A truly helpful platform.
Sadly i have been mistreated by two companies in the past and on those occasions, Resolver has been outstanding in their support. I highly recommend using them for any disputes you might have.

4 June 2024
Unprompted review
Resolver logo

Reply from Resolver

Hi Lee

Thank you for the kind review! We're so pleased to hear you've found our service useful!

Rated 5 out of 5 stars

Had a problem with Butlins tried to…

Had a problem with Butlins tried to sort out by myself no joy. Went through Resolver all sorted keep on helping people please

21 March 2025
Unprompted review
Resolver logo

Reply from Resolver

Hi Ernest,

Thank you for the kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look