Responsible Life Reviews 

2,281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that staff members are exceptionally helpful, friendly, and professional during home visits and initial consultations. Advisors consistently take the time to provide honest, independent financial advice without any pressure to rush into decisions. People appreciate how clearly professionals explain every option and detail of the mortgage process, ensuring all questions are answered. Consumer feedback highlights that communication is consistently prompt and clear, keeping applicants well-informed and supported from start to completion. Reviewers repeatedly and enthusiastically recommend these reliable services to anyone seeking dependable financial guidance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers highlight positive aspects of service, noting that advisers are exceptionally helpful and... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, courteous, and professional support... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is smooth,... See more

Customer communications

Customers had positive experiences with customer communications, reporting that representatives were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

David LaHaye was very helpful in arranging our equity release, a most charming person who went through the details with us. No questions were left unanswered and the whole process was made quite easy.... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

From the very beginning to the completion the service and help was exceptional. David La-Haye was very good with all the details including letting us know about everything, including the bad points.... See more


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Mortgage broker
  4. Pension fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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5.0

All reviews

(2,281)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul wrightson. Excellent service

Paul wrightson
Paul gave me a lot of time and understanding. Recommended a package to me, which suited my needs, security and peace of mind perfectly. I would have no hesitation in recommending Paul to any of my friends.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Remortaging

From start to finish. Susan Chessor was very pleasant and polite throughout all our conversations. She explained the process of equity release throughly at every stage, by ensuring that I was fully aware of what equity release meant regards remortgaging. She was professional and courteous on all interventions. I would recommend this service to anyone looking to remortgage.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

A very professional service

Rebecca was very helpful throughout all of the process, keeping me well informed at each stage, extremely professional, taking the time to go through all of my options, making the whole experience easier than I anticipated.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca did a great job

Rebecca did a great job. My first choice didn't work out but Rebecca continued to chase other companies until we found the best option which was competitive. Rebecca also kept me informed throughout the process to a successful ending. Much appreciated Rebecca.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca was great

Rebecca was great. Held our hand all the way through the process, explaining in understandable English not financial jargon. Everything came together on time exactly as she told us, and with no problems or worries.
Would not hesitate to recommend her to anyone.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

We quite by accident

We quite by accident, through the Daily Mail article on Life Time Morgages, came across Responsible Life who specalise in Life time Mortgages for the over 50's.
After our initial contact we were allocated to Sammi Atkinson who guided us through at 'warp' speed so we could get out of our present lender. Sammi guided us at every stage, and for anyone looking to move to a Life Time Mortgage, look no further than Responsible Life and ask for Sammi Atkinson. We love you Sammi for the help you gave us.
Robert & Gaye Sait

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Tracy James

Tracy James was excellent with her advice and service with prompt helpful and communication nothing was too much trouble
Many thanks

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Our advisor David La Haye was very competent and helpful.

Our advisor David La Haye was very knowledgeable regarding the complexities of Equity Release and made sure we were fully informed of the pros and cons. He made sure he was fully understanding or our requirements and advised us accordingly.
Would recommend David should you be considering Equity release in the future.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

finacial advice

kristian our legal adviser came out to our home to deal with our equity release he was very assuring and expalined everythink very clearly he wasnt pushy at all and just let us make up our own mind and to let him know when we had decided we felt really comfortable with him and would highly recommend him

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca attention to delays

Rebecca attention during the process was invaluable as property involved a leasehold title thus legal delays were expected. Very reassuring when need to extend offer dates - would be very pleased to introduce to others

30 March 2026
Unprompted review
Rated 5 out of 5 stars

TRACY JAMES

Excellent experience. Tracy is very knowledgeable, highly articulate, very personable, helpful, empathetic and very responsive. Tracy made the whole experience, which is quite intimidating, good.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Confidence throughout our equity journey.

We felt comfortable with our advisor, Paul Wrightson, from our first meeting. He was friendly, approachable, knowledgeable so he gave us the confidence to explore the benefits of equity release for our needs.
He remained in touch throughout the process and looked after our interests 100%. We would have no hesitation in recommending his expertise and services.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great advisor

Mike was careful to explain every step of the process from the outset, and made sure that I fully understood. Very helpful and friendly, but also with a highly professional attitude that made everything extremely easy. I would highly recommend this company ...it's the second time that I've used them..and would hope that all the advisors are of the same calibre as Mike.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Tracy James - excellent service

Tracy James provided us with an excellent service from start to finish, very professional guiding us through the process stress free, keeping in regular contact at every stage and we knew we could contact her with any queries. We would definitely recommend Tracy, Steve & Sue

24 March 2026
Unprompted review

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