Responsible Life Reviews 

2,290
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, highly professional, and genuinely caring during every single step of the journey. Reviewers emphasize that advisers take the time to explain all available options clearly without putting any unwanted pressure on individuals. People also mention the exceptional customer service, noting that representatives are always readily available to answer questions promptly and provide reassuring guidance. Consumers particularly appreciate the convenient home visits, thorough communication, and overall efficient user experience that ensures transactions run smoothly from initial contact to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing advisers as exceptionally helpful,... See more

Service

Customers had positive experiences with service, frequently praising the efficient and knowledgeable support... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently received... See more

User experience

People report positive experiences with user experience, highlighting how staff explain everything clearly... See more

Customer communications

Users describe positive interactions with customer communications, expressing great satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

Kristian was amazing from the first telephone ☎️ call. Our appointment was professional,caring & attention to detail was brilliant. He took me through the whole process step by step. Nothing was too... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

My adviser was David La-Haye. I wanted to raise funds to help my two adult children and equity release was one option. Another option was via my pension pot and to cut a long story short he advised me... See more


Company details

  1. Financial advisor
  2. also in
  3. Alternative Financial Services
  4. Mortgage broker
  5. Pension fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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5.0

All reviews

(2,290)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company, brilliant advisor

I had such a positive experience with Responsible Life, if you are in the market for a later life mortgage then this company is the one for you. During my first meeting with my mortgage advisor Natalie Ellis she explained my options and offered advice in a clear easy to understand way, and all through the process from start to finish she was on hand to offer advice and help when problems arose, the problems by the way which had nothing to do with Responsible Life but Natalie went above and beyond to do whatever she could to solve them. The mortgage I was offered suited my circumstances perfectly and I am now happily living in my new home. I highly recommend Responsible Life and in particular Natalie Ellis, if you are fortunate enough to have her as your advisor you are definitely on to a winner.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with…

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also gave us advise on solicitors to act on our behalf which again was very helpful.
At no time did we feel pressured I would thoroughly recommend working with her.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

J&D McDaid

we were advised and guided through the whole process of equity release by Nick Meek. A totally helpful and completely professional advisor. We would recommend this service without hesitation.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Susan Chessor

Susan was brilliant she helped us every step of the way from finding the right mortgage to completion. Susan was always there making sure we understood the process and providing clear communication liaising with our solicitor and the estate agent. If you are fortunate to get to deal with Susan you are in safe hands.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Susan Chessor

The person we dealt with was very knowledgeable,very helpful and answered everything we asked.Kept in touch and chSed the process up for us.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Rebecca was very helpful. Talked me through everything in comprehensive detail. I would highly recommend her

19 June 2026
Unprompted review
Rated 5 out of 5 stars

David La Haye was very professional…

David La Haye was very professional advisor from Responsible Life co. He visited our house and gave us honest independent advice.
He explained the process in great detail. The way he relayed everything made us more comfortable about going ahead with the equity release. Afterwards, he forwarded a detailed explanation in the post. The proceedure was very straight forward after that.
Thank you David .

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release Specialist Paul Glendennan and Responsible Life

The Equity Release Specialist Paul Glendennan came to visit us to explain the whole process.
Paul had plenty of time to explain everything in great detail, and also to ensure this was the right product for us both.
He was very professional and informative with regard to any concerns we discussed.
He remained in contact throughout the whole process, and was always available at the end of the phone or text if we needed to clarify anything
We have no hesitation in recommending Paul Glendennan and Responsible Life, should you wish to discuss any aspect of equity release

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Responsible Life consultant review

Rebecca was extremely helpful in giving us advice regarding the product we were looking at. At no time did we feel under any kind of pressure to take up the offer, in fact we were given plenty of time to consider it. Rebecca was always available for us to ask any questions or clarify anything we were unsure of. We found the whole experience dealing with Rebecca a pleasure.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Employee

We had the pleasure of working with Rebecca who helped us through our application. She worked incredibly hard to secure us the best possible offer and was always available anytime we needed her. We are so grateful for all the time and effort she spent working on our application. Rebecca was kind and caring and kept us updated throughout. An extremely hard worker and a credit to the company. Thank you!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release - The Easy Way

I was looking to speak with somebody about raising equity and I came across Nick Meeke, who talked me through the pros and cons of equity release, he was calm, knowledgeable and whatever questions I had where answered in a timely manner. If you need to release house equity, Nick is your man to call - 10 out of 10.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I was well looked after

I was delighted to be so well looked after. Taking such a big decision, I felt that my questions were listened to and answered. As always there is lots of paperwork and Paul made things run smoothly. The whole process didn't take as long as I had thought . I would highly recommend Paul and his company.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan

Paul was great to work with, his vast knowledge and experience made the whole process very easy form start to finish and ensured we got exactly what we needed from our equity release. Would highly recommend
thanks again Paul

10 June 2026
Unprompted review
Rated 5 out of 5 stars

First class service and advice from Sharon Carmichael.

First class service. My advisor made the whole process very easy, she explained the ins and outs of the service I was interested in. She also did several whole market searches to find me the best rate and Company to use.
A very professional and friendly person to deal with.
Highly recommended.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

No jargon. Just facts.

Paul gave me exceptionally clear and confident equity‑release advice, cutting through the jargon with real expertise. His approach was knowledgeable without ever feeling pushy, giving me time to make decisions at my own pace.
Every fact and figure was explained with precision and honesty, leaving me fully informed and genuinely reassured.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca Moore

Rebecca Moore, is very experienced and explained everything to us in detail.
She got us the best deal for what we wanted to do.
We literally just sat back and let her do everything, however she kept us informed of each step and the next step to bringing us the completion we wanted!

20 May 2026
Unprompted review

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