Responsible Life Reviews 

2,281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that staff members are exceptionally helpful, friendly, and professional during home visits and initial consultations. Advisors consistently take the time to provide honest, independent financial advice without any pressure to rush into decisions. People appreciate how clearly professionals explain every option and detail of the mortgage process, ensuring all questions are answered. Consumer feedback highlights that communication is consistently prompt and clear, keeping applicants well-informed and supported from start to completion. Reviewers repeatedly and enthusiastically recommend these reliable services to anyone seeking dependable financial guidance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers highlight positive aspects of service, noting that advisers are exceptionally helpful and... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, courteous, and professional support... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is smooth,... See more

Customer communications

Customers had positive experiences with customer communications, reporting that representatives were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

David LaHaye was very helpful in arranging our equity release, a most charming person who went through the details with us. No questions were left unanswered and the whole process was made quite easy.... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

From the very beginning to the completion the service and help was exceptional. David La-Haye was very good with all the details including letting us know about everything, including the bad points.... See more


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Mortgage broker
  4. Pension fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

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5.0

All reviews

(2,281)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Equity Release Specialist Paul Glendennan and Responsible Life

The Equity Release Specialist Paul Glendennan came to visit us to explain the whole process.
Paul had plenty of time to explain everything in great detail, and also to ensure this was the right product for us both.
He was very professional and informative with regard to any concerns we discussed.
He remained in contact throughout the whole process, and was always available at the end of the phone or text if we needed to clarify anything
We have no hesitation in recommending Paul Glendennan and Responsible Life, should you wish to discuss any aspect of equity release

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Responsible Life consultant review

Rebecca was extremely helpful in giving us advice regarding the product we were looking at. At no time did we feel under any kind of pressure to take up the offer, in fact we were given plenty of time to consider it. Rebecca was always available for us to ask any questions or clarify anything we were unsure of. We found the whole experience dealing with Rebecca a pleasure.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Employee

We had the pleasure of working with Rebecca who helped us through our application. She worked incredibly hard to secure us the best possible offer and was always available anytime we needed her. We are so grateful for all the time and effort she spent working on our application. Rebecca was kind and caring and kept us updated throughout. An extremely hard worker and a credit to the company. Thank you!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release - The Easy Way

I was looking to speak with somebody about raising equity and I came across Nick Meeke, who talked me through the pros and cons of equity release, he was calm, knowledgeable and whatever questions I had where answered in a timely manner. If you need to release house equity, Nick is your man to call - 10 out of 10.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I was well looked after

I was delighted to be so well looked after. Taking such a big decision, I felt that my questions were listened to and answered. As always there is lots of paperwork and Paul made things run smoothly. The whole process didn't take as long as I had thought . I would highly recommend Paul and his company.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan

Paul was great to work with, his vast knowledge and experience made the whole process very easy form start to finish and ensured we got exactly what we needed from our equity release. Would highly recommend
thanks again Paul

10 June 2026
Unprompted review
Rated 5 out of 5 stars

First class service and advice from Sharon Carmichael.

First class service. My advisor made the whole process very easy, she explained the ins and outs of the service I was interested in. She also did several whole market searches to find me the best rate and Company to use.
A very professional and friendly person to deal with.
Highly recommended.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

No jargon. Just facts.

Paul gave me exceptionally clear and confident equity‑release advice, cutting through the jargon with real expertise. His approach was knowledgeable without ever feeling pushy, giving me time to make decisions at my own pace.
Every fact and figure was explained with precision and honesty, leaving me fully informed and genuinely reassured.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca Moore

Rebecca Moore, is very experienced and explained everything to us in detail.
She got us the best deal for what we wanted to do.
We literally just sat back and let her do everything, however she kept us informed of each step and the next step to bringing us the completion we wanted!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I think it was the person I was dealing…

I think it was the person I was dealing with that made me give 5 stars. We dealt with Tennessee Hambly and she kept us informed all the way and even found the cheapest price for us. I will never think of using another company in future

20 May 2026
Unprompted review
Rated 5 out of 5 stars

David La Haye

My advisor, David La Haye of Responsible Life was very personable and easy to deal with. He visited me at my home and took the necessary time to explain how the system works and answered any subsequent queries by telephone promptly, always ensuring that my queries were dealt with. The whole process went through with no issues and I would recommend David to any prospective clients.
The whole process was completed quite quickly and I am very happy with the outcome.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

David la Hayes, Responsible Life

David arrived on time. He was very professional and explained everything in such a way that was easy for me to understand. Answered all my questions with ease and clarity. Would not hesitate to recommend either David or Responsible Life.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Sammi Atkinson Excellent Serevice

Sammi Atkinson

From the beginning and throughout the process to completion our advisor Sammi Atkinson was extremely, professional, pleasant, knowledgeable and friendly. We trusted her to provide the best advice and help to us to find the right product across the whole market.

I would have no hesitation in recommending Sammi and Royal London to prospective Clients .

A 5 star service in all respects

Arnold Palmer
Woodford Green
Essex

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Tracy James

Tracy James was brilliant - she found us the perfect product, was very efficient and extremely professional. At no point did we feel any pressure to make a decision. We would recommend the company and Tracy - thank you

1 May 2026
Unprompted review
Rated 5 out of 5 stars

First class service!

I was extreemely happy with the service provided by Sharon Coatalen. The consultation was via telephone & she 'phoned exactly on the pre arranged times. She was friendly & thoughtful throughout whilst being diligent in giving honest & independent advice. She presents , re-assuringely, as very knowledgeable but , more importantly, conveys the issues & pros & cons of equity release et al with understandable clarity. Our 'phone calls were followed up by detailed written information via email. Thank you Sharon - I recommend you wholeheartedly - certainly 5 star +++

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Paul wrightson equity release advisor

Paul wrightson was our advisor very polite and professional throughout. Explained absolutely everything we needed to know .always there if you needed to ask questions or any other advise.It was a quick and straightforward process highly recommend.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

The person who looked after us was…Sharon Carmicheal

The person who looked after us was Sharon Carmicheal and the way she did so was absolutely first class, she was thoughtful, patient, knowledgeable and caring all of which takes an old bloke like me back to the days when looking after people properly.
This was the way we ran our small business for over forty years. Thank you.

29 April 2026
Unprompted review

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