Restaurant.Lighting Reviews 105

Yet another Chinese company pretending to be a high end western company with false white customer reps. I bought the garden sphere lamps. They are significantly marking up their products. The quality you get, the packaging just doesn’t compare because they don’t put thought into their design. They don’t think about aesthetics, just how much money they can grab from you. Their lamps are at best $20, being sold for $200, then pretending to be on sale for a limited time for 50%. Lots of these scams lately. You do get a product but it feels cheap and might not last, and I’m out by $350. The problem is that these Chinese companies are greedy, always thinking of a way to cheat their way to profit. Worse is they have your personal data (name and address) at this point. If you saw this product - with no packaging, and a cheap ugly remote… you wouldn’t give it a thought, or it’s something you might buy it at a discount store.

AVOID this company!!!
This company is difficult to contact. It takes weeks and weeks before receiving the shipment. It looks like it is not Swedisch company due to the long delivery time.
You don't get the lamps (brands) that you think you buy!! It is brandless which doesn't show on the site.

When I paid the lamps and when they came at my address there was no invoice with the necessary paid VAT (BTW). As all corporates in The Netherlands must have invoices that include the separate paid VAT when you want to deduct it from you VAT tax. In other words:
- Avoid this site as the lamps are fake
- You don't receive invoice that you can use for tax autorities
- You have to wait 3/4 weeks for shipment
- You don't get any reaction on e-mails.

Ordered a "luminous elegance lamp" for $100. Arrived w/tracking as scheduled. LOVED it for about 2 weeks. Materials and design were wonderful. The fact that I could carry it around like a flashlight after charging made it super versatile. Unfortunately it stopped working correctly after about 2 weeks. Would shut off after about 3 minutes even if fully charged/plugged in. Contacted the company and sent them a short video as requested and they were good about sending me another one. This one lasted less than a week. They won't send me another one (and quite honestly do I need THREE broken lamps?). I wished they worked because i REALLY love the design and for me it would have been worth the price. But clearly they have a problem with quality control.

Absolute garbage products. Fake website that pretends to be Swedish. Products are overpriced versions of other models from other sites. Terrible customer service. Save your money and AVOID.

AVOID.
Chinese company claiming to be based in Sweden.

They are heavily marking up cheap products. Notice how there is always a 50% off sale? The same products are probably worth 20 or 30 at best not 50% off of 200.) They don't honour defective goods rights.

They will ask you for a video, admit the defect but refuse to pay your return costs. They will ask you to pay shipping for the product all the way to China even if it is faulty.

Good luck getting a refund after being over £100+ out of pocket for a broken lamp!

The 5 star reviews here and on their site are faked. The customer service rep 'Elsa' appears to use an AI-generated photo and will just repeat the same false and misleading information at you.

Search for 'creative lighting Trustpilot' for more on their other 'brand' - same negative reviews for same company.

I recently bought four lamps for our patio table. One turned out to be faulty - I contacted Restaurant Lighting and once the problem was confirmed a replacement was sent. This arrived promptly and worked perfectly. The lamps that I bought seem to be good quality, have a nice weight and various light settings.

Fantastic Service
Have used them a few times now the order process is very smooth, deliveries are tracked and prompt.
Queries are pretty answered immediately & returns for faulty goods is quick and painless
I would certainly recommend
Oh and the products are good also :-)

I bought two of these lamps, unfortunately one of them has a problem, impossible to enter the cable to charge the lamp. I wrote immediately to the society, they asked me for a photo, I sent it and answer very fast. They send me a new lamp and a gift card! If all shops on internet were like this…!!! Thank you so much Restaurant Lighting, Bravo!

I ordered just one of the "Dimmable Tall Table Lamps" for my patio to see if it lived up to my standards...and it certainly has! Classic look, very heavy, good quality & alas.... beautiful ambient light ! I wasn't sure how the dimming worked so chatted with Elsa (in Stockholm Sweden no less). She was extremely effecient in answering and very pleasant. I have moved my lamp around from room to room, spot to spot, as it looks so elegant everywhere. It is bright enough to read by, but also dims to a lovely mellow glow. I highly recommend these lamps & am ordering more right away !!! fyi- I ordered the solid dark brown. It comes with a small charging cord as well, and is a fast charge!
Diane at the Flying Cloud Cottage, Niagara-on-the-Lake, Canada

Lamps look nothing at all like they do in the pictures, clearly made in and drop shipped from China, light isn't warm white it's just an ugly white. Arrived without one of the parts so I emailed customer service who replied "Your new replacement lamp will be shipped out to you tomorrow morning and should arrive with you in 6-10 days from then." After having no sign of this for 3 weeks I emailed them back, and they replied "I can see that we have not yet shipped out a replacement for you since we did not receive any reply back from you." I don't have anything more to say other than save your hard earned money and go elsewhere.

Beutiful lamps that I use every day, great customer service and fast delivery.

Fake tracking, package never received, emails answered with fake information