The Restaurant Choice Reviews 

The Restaurant Choice Gift card I was given £80 for a special Birthday tried to use at FiveGuys twice and card was declined so had to pay for meal twice by cash - card is valid however if the FiveGuys logo not on the gift card you have it isn't valid in their restaurants although it tells you on their website you can use? Rang co very polite but however could not extend the card for any further time advised when it runs out ring again and they will send you a new one for half the value. Please please just send your family/friends a cheque do not waste your money on this con really not fit for purpose!!!!

Disaster!
If the choice was available I would not even give one star!
I received a gift card during lock down - a thank you for helping someone out. We were not able to use it. I phoned up today to see if they would honour the voucher and they said yes but only 50% so for my particular voucher that is £25 they keep for doing nothing! I can understand charging a postage fee but admin ect does not cost £25!
Absolute disgrace do not recommend these vouchers at all. Shame on them especially with everything going on.

VERY POOR service, I was given a gift card by a very happy customer as a thank you.
Now life is becoming more normal after covid i thought i would use it. So i called customer service to check the balance, where i was told it had expired..... Funny there is not expiry date on the card at all so this should be still valid..
I wonder how many people were ripped of by this company in this way.

I tried to use the gift card, that my son gave me, twice in a pizza hut and twice in Nandos. Nandos claimed that they didn't have the machine to accept the card and Pizza hut said you could only order on their app so couldn't use the gift card. My card expired so I called customer service. They did issue me with a new card but said it would be 50% of the original amount. Total waste if money!!!!

Bought a gift card 5th November 2020 and it expired on 21st December didn’t know this until I tried to use it in a restaurant in July 21 emailed restaurant choice no response by sheer luck had purchased through high street vouchers website who contacted restaurant choice and got me a refund. So although stated on card valid for 12 months somehow it had been activated the year before has totally put me off purchasing gift cards as gifts.

I attempted to use this card at Miller and Carter, they didn't accept it. I thought I may have been able to use it there as I thought their website stated they accepted it but I can't remember with certainty whether this was the case. I then attempted to use this card at Yo! The restaurant name is written on the front of the card and it states on their website that they are accepted there. Since the pandemic, Yo! have switched exclusively to app ordering and have no physical card machines, therefore cannot accept the card.
I spoke to a member of their team on the phone, he said he would send me an email which would allow me to get a refund. He also stated that they should be accepted in Miller and Carter, which added to my wanting a refund. The email was supposed to arrive in 2 days, 8 days later nothing so I called them.
The operative I spoke to denied the card being accepted at Miller and Carter and stated that I should have received an email as they had sent it out and that my refund request had been denied. He was overall snarky, rude and not interested in helping. I raised a complaint with him and corrected the email address they had. He repeatedly stated that I would not be receiving a refund, no matter the outcome of my complaint.
What a con, do not buy anything from this company, any positive reviews on here are likely fake and it's interesting that they're rebranding, probably to escape from these negative reviews. Have no fear, I will make it my personal mission to pursue them though no end of name change to ensure anyone who uses their company is aware of how simply awful they are.

Card is a major CON with limited shelf life. The UK Gov should outlaw such cards that make profit on limited shelf life.
DONT PURCHASE AS A GIFT CARD

Rubbish value for money

Do not buy this card just keep the cash

It has an expiry date!!!

The expiry can not be extended!!!

Why??

TRIPE

Not satisfied, don't go with them

As per a number of simialr reviews I had a card which expired during Covid.

A quick 5 minute call with customers services and a new one was sent out within 7-10 working days.

I agree they shouldn't have such a short expiry but it's really simple to get it resolved.

absolutely stupid waste of money, why not burn some money in 12 months time instead.its not even written on the card when it lapses

Have sent around 5 messages through their online contact us form regarding an expired card. No acknowledgement whatsoever. Disgraceful level of customer service

The cards expire and the websites not much help. But if you call them they'll just send you a new one to use, so don't throw the cards away!
Just knocked a star off for the expiry

My review is identical to Hazel`s really. Came on Trustpilot to give the company a roasting after sending them several requests through their online contact form because my card expired 3 months ago (didn`t realise it had an expiry date - why should it? one star knocked off) but didn`t receive a response. After reading the comments here I rang them for a totally different experience - polite and helpful and replaced my card which arrived today. Thank goodness I read the reviews here. Great help.

Funds expired way before the card expiry date. Avoid them.

Had an expired card given to me as a gift Christmas 19. Read the reviews so thought I'd give them a call. Card being replaced no hassle at all very pleasant call handler. Only reason for 4 stars is I don't think these cards should have an expiry date in the First place.

Had £100 worth of cards bought for me by family prior to Christmas 2019, but couldn’t use them during the pandemic. By the time the restaurants had reopened the cards had expired. Absolute con of a company. If they had extended the expiry date like other dining out cards/cinema gift cards I would recommend. But I will be advising everyone to shop elsewhere. Do not buy these gift cards there are better dining out cards out there.

In the past I had thought these were great and bought lots of them. However I have contacted customer services a few times for a special one off request due to an expired card out of our control and now and they completely ignored my emails. Not a single response. I won’t be buying any more. The least they could do is acknowledged them and I would have continued buying.

I was gifted a Restaurant Choice card for £75 and took my family out to Yo Sushi. Because of Covid, they have a new ordering system where you select your items and pay first through their app.
The RC card was not recognised and when I asked the manager, she took one look at the card and sighed and fetched a photocopy of how to use the card because they are not compatible with the chain (despite them being listed as a provider) The instructions consisted of me having to call the helpline and asking for the number under the foil on the rear of the card to be converted to a CVS number so that the restaurant could process it. The advisor at RC told me that one of their associates would be able to sort it out in a few days. When I asked to speak to his manager, he first refused and then just left the phone off the hook for five minutes at which point I gave up and paid by my bank card.
Calling back a week later, the helpline was not being answered.
When I did call back a week later, the customer service associate took details, said that she couldnt help but would pass it on to a manager who would call me within a few days.
I called back over a month later after having had no contact and spoke to another customer advisor and was told that they had emailed me but I had not replied. When I checked the email they had sent it to, it was incorrect and during the call, I emailed this address and received an unreachable notification, as they would have had. So they emailed, got a rejection and thought that was good enough. They might have called but they also had the wrong telephone number for me. Utterly shambolic.
Apparently the CS rep cannot send emails so someone else has to do that after the case has been reopened. More delays and Im glad I didnt stay on hold in the restaurant.
I have seen other reviewers commenting that the customer service line is great, individual experiences may vary. I should point out that if you give someone this card and they have to endure this kind of difficulty, they wont thank you for it in the longrun and it will be an embarrassment to both of you.

Was given The Restaurant Choice to the value of a $100 for Christmas and looking forward to spending the gift card in my area. But, was horribly disappointed to discover only one restaurant in the Newcastle/Lake Macquarie area where the card could be used, which is contrary to the advertising on the gift card of being “accepted Australia wide” & “Australia’s most loved restaurants”. All very disappointing & deceiving & should not be sold in areas where there are none or very limited restaurants participating.