The Restaurant Choice Reviews 

I had 4 Restaurant Choice cards worth £100 in total. Due to lockdown we could'nt use them. Tried using one yesterday and it had expired. I called customer services and spoke to George. Such a courteous gentleman! He is sending out new cards that are valid for 18 months. Thank you George.

I had an expired card that I had been gifted last year, called customer support on 03301233471 and was promptly connected to an agent who was able to help me and issue me a replacement card! They confirmed the new card would be with me in 5-8 working days and that I would have the original balances I had not used. On top of this, they have since changed from being called the restaurant choice to Restaurant Favourites and from when I receive the new card I would have 18 months to use it! Super happy with this result!

We received a gift of fifty pounds worth of these vouchers and due to what’s happened in the world couldn’t use them within the ridiculous timeframe...we tried on several occasions to contact the company to no avail....would I recommend this company.....not on your life they are total rip-off merchants.

My card expired in February 2021 at a value of £50 - I sent a couple of emails via the online contact form, however had no reply.

Followed the advice on here and called the number on the back of the card, spoke to a very helpful person who informed me a replacement card would be sent out and would take 5-7 days, and has an extended expiry date of 18 months.

Can't complain at that!

Please just give them a ring if you're having trouble contacting them!

If you have a gift card that has expired, just PHONE Customers Services on 03301233471 and they will post you a replacement. I called on 22nd April, spoke to Moses who was very helpful and I received my replacement card in the post 3 weeks later. I had been told that it may take 6-8 weeks so was really pleased when it arrived sooner.

I had a £25 voucher with this company, but with the obvious restrictions on restaurants not being open due to the pandemic (and also unable to use voucher for take-outs) it expired. I have emailed 4 times now asking for the voucher to be extended because of this - not 1 response received.

I was given a £50 card by my company at Xmas, expired by May!
Total rip off, Don't buy gift cards!

The worst company ever.

I wasn't able to use this during COVID, as the restaurants were closed. I've e-mailed them twice over a few months, and they've ignored both e-mails. My £30 voucher is now expired, as they're only out to steal your money.

I'll tell everyone I know to avoid this disgusting excuse of a company.

Was given a £25 card as a Christmas present but due to covid restrictions I was unable to use it. I emailed the company twice to get an extension to the expiry date and they didn't even have the courtesy to reply.
Total waste of money,
Customer services from this company is rubbish.
One star is the minimum I can give otherwise I would give it zero.

Absolutely shocking do not buy any gift cards from this company, had 1 purchased but due to lock down restrictions we couldn't use & it expired tried contacting them no response awful company steer clear

Just call the customer service telephone number! Cards replaced and will arrive in 1 or 2 weeks. All with excellent professional and polite customer service. Well pleased today. Thank you.

Don't email - call them. I got straight through and they were very honest in saying that a replacement card would probably take about 8 weeks. Will take that over losing the money!

WARNING DO NOT USE! I can not use the code on the website and I have emailed them many times and had no response at all. No phone number. Starting a complaint with the financial ombudsman.

Just been given one of these cards by my employer and having read some of the comments I thought I would check to see if the card was active and also to get a balance. Calling the number on the reverse to get a balance didn't work, it dose not give you enough time to enter the card number and then before you know it there is a recorded message with an irrate female voice telling you go on line (you have to hear it to believe) So, I went online and guess what, my card is dead, nothing on it. Having read all of the comments there is no use for my card other than the bin.

I was given one of these for my birthday in April 2020 but due to COVID I couldn’t use it due to the first lockdown.
When the lockdown lifted I tried to use it but both Nando’s and Yo! refused to accept my card, saying they didn’t accept them despite the website clearly stating they did.
Shortly after this the second lockdown came in and I couldn’t use it.
I contacted the company to help seek a resolution to my issue and was told someone would get back to me but they never did.
Now my card has expired and is useless.

Had a lot of trouble with these cards. Was first bought one for a present in 2018 which I tried to use in Nandos in 2019 but it didn't work. It hadn't expired so I contacted Restaurant Choice online and the card was replaced. The replacement card I was not able to get around to using because of lockdown. I contacted RC online before the expiry but did not get a reply. I was about to give up but saw other reviews advising to contact by phone, which I have now done and spoke to a very pleasant young man who has said I will get a further replacement card in 6 - 8 weeks, which is fine. Assume it will be for the same amount, forgot to clarify this. I keep my fingers crossed.

Like so many others I received a gift card in early 2020 that I was unable to use. I emailed the company before expiry and received no reply. I came on here to leave a negative review (for the lack of a reply) but saw that others had had better luck phoning so did this instead and got through straight away. Spoke to George who was very friendly and arranged for a new card to be sent out to me within 7-8 weeks. After almost 8 weeks I received the new card and am very grateful for this as they are under no obligation to do this. I have deducted a star for not answering emails - a company should not have an email address for customer services queries if there is no intention to reply. The very least they should do is to have an automated email response suggesting a phone call instead.

Spoken to Mynor very helpful/pleasant ,need to just be patient

I had a card for £50 that was due to expire at the beginning of March, not used for obvious reasons! I telephoned the number on the back of the card and spoke to a very helpful person who advised that a replacement card, valid for a further year would be issued. This has just arrived, within the time frame suggested. Many thanks.

Beware!
Our son kindly bought us a dual gift card package containing a Restaurant Choice Gift Card to the value of £25 and an Odeon Cinema Gift Card to the value of £25. He paid £50 for this as a Christmas Gift for us Christmas 2019.

I contacted the Restaurant choice company today as we haven’t been able to use them jointly since we were given them due to COVID etc. I have been advised that the restaurant gift card has expired as was only valid for 12 months whereas the cinema gift card is valid for two years which does not make sense for them to have different expiry times if they are in the same gift pack, especially as the incentive/idea of the gift is to have a meal and go to the cinema!!

I was advised to contact Tesco or Morrison’s to complain which I did. I spoke to Tesco Head Office and as I thought they told me it is the responsibility of the company supplying the individual gift card. They sell them on behalf of the Companies!

I am particularly upset fir my son as £50 is a lot of money fir a gift that cannot be used.

I will not purchase any of these as gifts for people in the future!! Very disappointing. I appreciate times are difficult for everybody at the moment. I work for the NHS. However my son paid for an item that cannot be used!