The Restaurant Choice Reviews 

As I have emailed 4 times and no response on card expired due to covid and restaurants closed, very poor customer service, why should I have to call and pay to talk to them just more money in their pockets, do not use this company

We were given a £40 gift card which we have been unable to use due to Covid-19. We have emailed them to ask if we could extend the deadline but they do not respond! SAVE YOUR MONEY AND DO NOT USE THIS COMPANY.

OK so my card expired and I phoned at the end of December. I was promised a new card but it never arrived. That is until last week! Be patient. Don't email as they don't answer. Phone and then wait fir your new card. It may take a while but it will come

Absolute con I was given 2 cards as a birthday present but cant use either as both cards only have a 5 digit security number but they want 6 digits.Dont buy these cards it's a big con.helpline useless and no replies from emails,why are these cards even being sold?

Don't buy, just a scam, can't use in our town!!!

Bought this card from my brother as a gift. Does not work, says it's expired. Tried to get in contact with them but no response. Poor service. I've seen that many people are having this same issue. How are they allowed to get away with taking people's money! Surely this isn't legal.

Got a card but haven’t been able to use it due to covid - scamming b@st@rds have now said it’s expired, so my friends money stolen for none of the services provided. If you’re business model is to steal birthday money you’re basically a Disney villain 🤮

Don't normally leave reviews but just to let everyone know I called up Feb 8th re an expired £100 balance I'd not been able to use due to COVID - spoke to a very helpful chap (Mynor think his name was) who said he'd send a new card - but could be a while. Then 3rd March a new card arrived - full balance of £100 and valid until March 2022. So call them and be patient.

Got for my birthday present off of a friend. Haven't used yet due to covid.
Went online to use. Expired!!!!

Thanks so much, not

Don't use these guys please, if the recipient doesn't use quick enough its an utter waste of money as it expires.so your money expires can you believe it.good cash was paid and they just keep it after 12 months if not used.

They should be more understanding with covid as people haven't been able to use them.

What happens to the money after it expires, it lines their greedy pockets. Disgraceful

Scam. They should be ashamed

I'm upset army friend paid good money.
Most companies are more understanding in this PANDEMIC

Spoke to George as realised card expires today. Really helpful chap, said new card will be sent via post within 5-6 weeks. Definitely worth a phone call!
Raj

I had four £25 vouchers, with everything shut down most companies have extended the vouchers not gift choice. They've seen it as a money making opportunity. My cards are no longer valid. The company don't have a covid statement on their website.

I got mine from Argos. I hope they are pulled from being in supermarkets. The law needs changing for gift vouchers in the UK as it has been elsewhere then sharks like this wouldn't exist.

This card is a waste of money as most of the restaurants where it can be used are now permanently closed and currently it can't be used for takeaways ordered online. I have queried this by E Mail but have yet to receive a response.

Received a gift card for my birthday in February 2020 - didn’t get chance to use it due to COVID lockdown and throughout the year not been able to use it.
As it has now expired - contacted a restaurant where I wanted to use it for and they said ‘i’m sure Restaurant Choice will extend the expiry date’.

After sending three messages to Restaurant Choice - no response, very very poor.
Taken money and don’t care about customers - there could be some families on low income with a gift card that could buy a take out meal.
Do Restaurant Choice care? Obviously not. Very poor service - I would not buy anyone a gift card, that would be an insult to the recipient.

We have been waiting for a card replacement way before Christmas. We called them and we’re told we would have it in a month. It has now been a few months and still no card. My partner got in touch via email which stated we would hear back within a few working days however it has been nearly a month and no reply.

Due to the pandemic and only being able to do click and collect online most restaurants not adapted the online services to use this gift card so I called customer service number on the back top right of the gift card, after speaking to a lady called Paula explained my card will expire next Month she said a new card will be sent to me in 6-8weeks.

Very poor company. No response to emails. When you phone, they take your details and promise a replacement card for an expired card, but they don't arrive. Shocking and dishonest.

Like many people my card had expired during lockdown. Please don’t throw it away! Phone the number on the back of the card. It may take a while to get through, but customer services took all of my details and have sent me a new card to the full value today! Excellent customer service, but you do need to give them a ring 😁

Don't email them, you will NOT get a response. When you ring they are all very apologetic and courteous and promise you a replacement card within 4 weeks. I rang them in early December and have not received anything as of today 19th January. I phoned again today and they now say they will send a replacement in the next 2 weeks. I fear this is not going to happen. Has anyone else had a replacement card yet?

I have a £40 gift card given to me for Christmas. I spent £71 at pizza express. Pizza express tills do not accept the card when the bill exceeds the amount on the bill. I have spoken to Rebecca at restaurant choice, very nice, but not empowered to make a decision. This is an issue between restaurant choice and pizza express, not with me. I asked that they refund me then get indemnified by pizza express but was told this is not possible. I will try pizza express once more for a refund, but I am prepared to make a big fuss if I don’t get my £40 by either of these organisations.

My £25 gift card was about to expire. I phoned the customer support number on the back of the card and spoke with a lovely lady, who couldn’t have been more helpful.My card is being replaced with a new one, valid for another year, being sent through the post.
I would like to thank the lady concerned as she deserves a star. I asked where she was based and to my surprise, she was speaking from El Salvador in Central America.
Many thanks.