even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Company details
- #4 of 7 best companies in Information Services
- #3 of 5 best companies in Automation company
- #69 of 121 best companies in Business-to-Business service
- #13 of 22 best companies in Cloud Computing Service
- #4 of 4 best companies in Records storage facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sent a request and I did not change…
I sent a request and I did not change the shipping address so I emailed Restore to change the address for me and it was done in no time at all and they email me to confirm that the email address had been changed.
19 August 2026
My problem was resolved very quickly
My problem was resolved very quickly and with no hassle. Dale was friendly and helpful.
20 August 2026
They always do a great job with…
They always do a great job with promptness and friendlyness.
19 August 2026
Always efficient and prompt in getting…
Always efficient and prompt in getting records back.
15 August 2026
Reply from Restore Information Management
Thank you for your review. We're glad your request was dealt with promptly and that you were happy with our service.
Retrieval of files via the portal…
Retrieval of files via the portal enacted quickly and helpful staff on telephone to assist, as necessary
15 August 2026
Reply from Restore Information Management
Thank you for taking the time to leave a review. We're delighted that your files were retrieved promptly through the portal and that our team was helpful and supportive over the phone. Your feedback is greatly appreciated
My request was dealt with promptly
15 August 2026
Reply from Restore Information Management
Thank you for your review. We're glad your request was dealt with promptly and that you were happy with our service.
Reply from Restore Information Management
Thank you for your lovely review. We're pleased that you found our service efficient and timely, and that our customer care stood out. Your feedback means a lot to our team, and we look forward to helping you again in the future.
Reply from Restore Information Management
Thank you for taking the time to share your experience. We're delighted that our prompt responses and professional service met your expectations. Your feedback means a great deal to us.
Reply from Restore Information Management
Thank you for your kind feedback. We're delighted to hear that you were happy with our quick service and communication. We appreciate your support and look forward to assisting you again in the future.
Restore Experience
I always have a great experience with Restore. My emails are answered promptly and the delivery guys are friendly and helpful.
13 August 2026
Reply from Restore Information Management
Thank you for your kind review. We’re delighted to hear that you consistently have a great experience with Restore. Providing prompt communication and helpful, friendly service is extremely important to us, so it’s wonderful to know our team has met your expectations. We truly appreciate your feedback and look forward to continuing to support you in the future.
Reply from Restore Information Management
Thank you for your review Brittany, We are sorry to hear that you are dissatisfied with the service provided to you, i shall pass this onto the team who look after you to investigate and get in touch with you regarding the matter to resolve this
Quick to respond & helpful with query.
7 August 2026
Reply from Restore Information Management
Thank you for your review Candiss, It is great to hear you are happy with the service you have received from us at Restore
Very efficient service
Very efficient service. Delivery staff are always polite when collecting or delivering items to Maternity.
7 August 2026
Reply from Restore Information Management
Thank you for your review Ruth, It is great to hear you are happy with the service you have received from us at Restore
Reply from Restore Information Management
Hi Elaine, thank you very much for your review, we are greatly pleased to hear of your satisfaction with the service provided
No response to communication
No response to communication. Very slow service. No customer care
31 July 2026
Reply from Restore Information Management
Thank you for your review Nicola, We are sorry to hear that you are dissatisfied with the service provided to you, i shall pass this onto the team who look after you to investigate and get in touch with you regarding the matter
I requested a copy of my contract
I requested a copy of my contract, they sent a generic email saying they would be in touch and ive heard nothing . It is essential i get a copy of my contyract, why should that be so difficult.
31 July 2026
Reply from Restore Information Management
Thank you for your feedback Christine and for bringing this to our attention. We're sorry to hear you've experienced delays in receiving a copy of your contract and understand how important this is. We will look into this and the relevant people to make contact with you to resolve this
Great service from arranging pick up to collection
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call.
I also had to amend the number of boxes late in the afternoon, day before collection and after the collection I had to amend the paperwork and again the team were easy to communicate with and dealt with my request quickly and effectively.
The collection was straightforward and in the morning which was really helpful as we have limited space to store lots of Restore boxes.
31 July 2026
Reply from Restore Information Management
Thank you for taking the time to leave your lovely review Salima. We are delighted hear that our teams provided you with the level of service we aim to provide
Very helpful
The person I dealt with on the telephone was really helpful and then when I emailed the customer service team they were also really helpful and sorting things in a very timely manner.
31 July 2026
Reply from Restore Information Management
Thank you for your great review Lisa. We are please to hear you are happy with the service received from us here at Restore
Response received in good time and clear
29 July 2026
Reply from Restore Information Management
Thank you for your review Sandra, your comments are very much appreciated
Very efficient collection.
28 July 2026
Reply from Restore Information Management
Thank you for your review Andrew. It is great to hear you are satisfied with the service you received
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.