even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Company details
- #5 of 8 best companies in Information Services
- #2 of 4 best companies in Automation company
- #71 of 118 best companies in Business-to-Business service
- #13 of 22 best companies in Cloud Computing Service
Written by the company
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure physical document storage, scanning, digital mailrooms, inbound and outbound communications (hybrid mail) and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. Saving them time, money and space. Today, we draw on more than 30 years of experience to support over 6,900 organisations across the UK. Our customers trust us to manage more than 22 million boxes of valuable information and process over one million mail items every month. That trust has been earned through secure facilities, the UK's largest scanning capability, reliable same-day services and a proven commitment to compliance. More importantly, it's built on the relationships we create with our customers and our determination to solve their toughest information management challenges. By combining intelligent technology with deep operational expertise, we help organisations manage physical and digital information and communications more efficiently, improve accuracy and stay compliant, giving customers the confidence to focus on what matters most.
Contact info
United Kingdom
- www.restore.co.uk/informationmanagement
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent service
We have been using Restore for a significant amount of years and always happy with their service and communication. Deliveries and collections are arranged swiftly and any amendments are actioned promptly. Would recommend.
18 June 2026
I have no issues with the restore…
I have no issues with the restore service.
Always helpful and prompt and the couriers are so nice too.
27 June 2026
The service that Restore provide is…
The service that Restore provide is consistent and always efficient. They do what they say they will do!
I can't fault the service past or present :)
26 June 2026
Reply from Restore Information Management
Thank you for your review Krystyna, It is great to hear you are happy with the service you have received from us
Katie was very helpful with my query
Katie was very helpful with my query, she answered all my questions. Thank you Katie
30 June 2026
Reply from Restore Information Management
Thank you for your review Bernie. Your comments are greatly appreciated and will be passed onto Katie
Reply from Restore Information Management
Hi Marie, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Reply from Restore Information Management
Thank you for your review Barbara. It is great to hear you are happy with the service you have received from us at Restore
Slow response
I am still waiting for confirmation the email has been changed. I went onto my account and it appears to not have happened yet. I requested this a week ago.
25 June 2026
Reply from Restore Information Management
Hi, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Reply from Restore Information Management
Thank you for your review Stephen. Your comments regarding our team are greatly appreciated
Very prompt for delivery of files that…
Very prompt for delivery of files that were required
23 June 2026
Reply from Restore Information Management
Thank you for your review Christine. It is great to hear you are happy with the service you received from us at Restore
Gentleman who undertook the delivery…
Gentleman who undertook the delivery was polite, efficient and effective.
20 June 2026
Reply from Restore Information Management
Thank you for your review Catherine. It is great to hear you are happy with the service you have received from Restore
Reply from Restore Information Management
Thank you for your review Shaun, It is great to hear you are happy with the service you have received from us
Reply from Restore Information Management
Hi, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Do not have a problem with the company…
Do not have a problem with the company or the service staff are always friendly and helpful and service is first class
20 June 2026
Reply from Restore Information Management
Thank you for your review Jennifer, It is great to hear you are happy with the service you have received from us
Reply from Restore Information Management
Hi Priyanka, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
query was resolved satisfactory
even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved quickly as expected. we have worked with this company for many years and this is the only time we've had a query
18 June 2026
Reply from Restore Information Management
Thank you for your review. We are pleased to hear your query was resolved to your satisfaction.
Always helpful and quick to answer.
19 June 2026
Reply from Restore Information Management
Hi Lee, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Reply from Restore Information Management
Thank you for your review Neil, It is great to hear you are happy with the service you have received from us
They were very helpful and responsive…
They were very helpful and responsive with my request. Great customer service experience.
12 June 2026
Reply from Restore Information Management
Hi, thank you for your review, we are very happy to hear of your satisfaction with the service provided to you
Very good team
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the drivers. Your hard work and support are greatly appreciated.
Keep up the excellent work!
16 June 2026
Reply from Restore Information Management
Hi Faycal, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Staff very helpful and gave good advice.
13 June 2026
Reply from Restore Information Management
Thank you for your review Betty, It is great to hear you are happy with the service you have received from us
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