even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Company details
- #5 of 8 best companies in Information Services
- #3 of 5 best companies in Automation company
- #71 of 123 best companies in Business-to-Business service
- #13 of 22 best companies in Cloud Computing Service
- #4 of 4 best companies in Records storage facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Restore Information Management
Hi James, thank you for your review, we are greatly pleased to hear of you happiness with the service provided
Great customer service fast collection…
Great customer service fast collection no issues.
12 June 2026
Reply from Restore Information Management
Hi, thank you for your review, we are very happy to hear of your satisfaction with the service provided to you
Reply from Restore Information Management
Thank you for your review Sandra, It is great to hear you are happy with the service you received from us
Reply from Restore Information Management
Thank you for your review Victoria. It is great to hear you are happy with the service you have received from Restore
Reply from Restore Information Management
Thank you for your review Claire. It is great to hear you are happy with the service you received from Restore
Response time
4 June 2026
Reply from Restore Information Management
Hi George, thank you for your review, we are greatly pleased to hear of you happiness with the service provided
Customer communications
3 June 2026
Reply from Restore Information Management
Hi Jana, thank you for your review, we are very happy to hear of your satisfaction with the service provided to you
Excellent Service
The simplicity of getting boxed documents picked up for storage. I sent an email for boxes of documents to be picked and I had an email back within the hour and the boxes were picked up 2 days later.
3 June 2026
Reply from Restore Information Management
Hi Rob, thank you for your review, we are very pleased to hear of your positive experience with us
Very helpful advice and request fully…
Very helpful advice and request fully and promptly met
5 June 2026
Reply from Restore Information Management
Hi Peter, thank you for your review, we are greatly pleased to hear of you happiness with the service provided
friendly and helpful advice
friendly and helpful advice, accessed the records quickly and informative
4 June 2026
Reply from Restore Information Management
Thank you for your review Jackie. It is great to hear you are happy with the service you received from Restore
Customer service and service support…
Customer service and service support are easy to communicate with, very helpful and knowledgeable.
4 June 2026
Reply from Restore Information Management
Thank you for your review Paul. It is great to hear you are happy with the service you received from Restore
quick, simple, easy
I Emailed with what i needed and it came next day. quick, simple, easy.
3 June 2026
Reply from Restore Information Management
Thank you Luke, your comments are great to read and very much appreciated
quik service
29 May 2026
Reply from Restore Information Management
Thank you for your review Maxine. It is great to hear you are happy with the service you received from Restore
Fast great service
29 May 2026
Reply from Restore Information Management
Thank you for your review Amanda. It is great to hear you are happy with the service you received from Restore
Very reliable service
Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the same day.
27 May 2026
Reply from Restore Information Management
Hi Mandy, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Would have liked an email confirming…
Would have liked an email confirming the file had been delivered. Instead just left on reception.
21 May 2026
Reply from Restore Information Management
Hi June, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Reply from Restore Information Management
Hi Greg, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Fantastic service
Fantastic service, picked up when promised, no issues and no stress. Thank you so much
20 May 2026
Reply from Restore Information Management
Hi Claudine, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick and efficient service
20 May 2026
Reply from Restore Information Management
Hi Agie, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Reply from Restore Information Management
Hi Catherine, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
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