even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the wa... See more
Company replied
Company details
- Information Services
- also in
- Automation company
- Business-to-Business service
- Cloud Computing Service
- Records storage facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Restore Information Management
Thank you for your review Brittany, We are sorry to hear that you are dissatisfied with the service provided to you, i shall pass this onto the team who look after you to investigate and get in touch with you regarding the matter to resolve this
Quick to respond & helpful with query.
7 August 2026
Reply from Restore Information Management
Thank you for your review Candiss, It is great to hear you are happy with the service you have received from us at Restore
Very efficient service
Very efficient service. Delivery staff are always polite when collecting or delivering items to Maternity.
7 August 2026
Reply from Restore Information Management
Thank you for your review Ruth, It is great to hear you are happy with the service you have received from us at Restore
Reply from Restore Information Management
Hi Elaine, thank you very much for your review, we are greatly pleased to hear of your satisfaction with the service provided
No response to communication
No response to communication. Very slow service. No customer care
31 July 2026
Reply from Restore Information Management
Thank you for your review Nicola, We are sorry to hear that you are dissatisfied with the service provided to you, i shall pass this onto the team who look after you to investigate and get in touch with you regarding the matter
I requested a copy of my contract
I requested a copy of my contract, they sent a generic email saying they would be in touch and ive heard nothing . It is essential i get a copy of my contyract, why should that be so difficult.
31 July 2026
Reply from Restore Information Management
Thank you for your feedback Christine and for bringing this to our attention. We're sorry to hear you've experienced delays in receiving a copy of your contract and understand how important this is. We will look into this and the relevant people to make contact with you to resolve this
Great service from arranging pick up to collection
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call.
I also had to amend the number of boxes late in the afternoon, day before collection and after the collection I had to amend the paperwork and again the team were easy to communicate with and dealt with my request quickly and effectively.
The collection was straightforward and in the morning which was really helpful as we have limited space to store lots of Restore boxes.
31 July 2026
Reply from Restore Information Management
Thank you for taking the time to leave your lovely review Salima. We are delighted hear that our teams provided you with the level of service we aim to provide
Very helpful
The person I dealt with on the telephone was really helpful and then when I emailed the customer service team they were also really helpful and sorting things in a very timely manner.
31 July 2026
Reply from Restore Information Management
Thank you for your great review Lisa. We are please to hear you are happy with the service received from us here at Restore
Response received in good time and clear
29 July 2026
Reply from Restore Information Management
Thank you for your review Sandra, your comments are very much appreciated
Very efficient collection.
28 July 2026
Reply from Restore Information Management
Thank you for your review Andrew. It is great to hear you are satisfied with the service you received
The delivery driver was very helpful…
The delivery driver was very helpful and informative about the Restore retrieval process.
23 July 2026
Reply from Restore Information Management
Thank you for your review Suzanne. Your feedback regarding our driver is great to read
Quick and Efficient Service
28 July 2026
Reply from Restore Information Management
Thank you for your review Carl. It is lovely to hear you are happy with the service you receive from us
very quick to deal with my queries
22 July 2026
Reply from Restore Information Management
Thank you for your review Wendy. Your feedback regarding query handling is great to read
Reply from Restore Information Management
Thank you for your review Sharon, It is great to hear you are happy with the service you have received from us
Reliable and quick service.
22 July 2026
Reply from Restore Information Management
Thank you for your review Danielle, It is great to hear you are happy with the service you have received from us at Restore
Fantastic customer service
I emailed about stock got an immediate response and the items were with me in a couple of days customer service staff kept me updated every day.
22 July 2026
Reply from Restore Information Management
Hi Jackie, thank you very much for your review, we are greatly pleased to hear of your satisfaction with the service provided
it would be good when i order a box it…
it would be good when i order a box it actually turns up
23 July 2026
Reply from Restore Information Management
Thank you for your review Stuart, We are very sorry to hear your delivery was not received. A member of our Customer Care team will be in touch to discuss this with you further.
Very fast service and lovely staff.
21 July 2026
Reply from Restore Information Management
Hi Tracey, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Great Service from admin team at…
Great Service from admin team at Restore and prompt delivery. but the delivery driver dumped the boxes at the door and refused to help carry them any further.
15 July 2026
Reply from Restore Information Management
Hi, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
good customer service always helpful…
good customer service always helpful ,collection went smoothly and they are always professional.
14 July 2026
Reply from Restore Information Management
Thank you for your review Roxana, It is great to hear you are happy with the service you have received from us at Restore
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