Restored Furniture Reviews 

1,671
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently highlight the stunning quality of the vintage items, noting that every piece is carefully restored to a high standard and matches descriptions perfectly. People also express deep satisfaction with the friendly staff members who provide exceptional support and clear information throughout the entire purchasing process. Some reviewers were not happy with occasional delivery inconveniences or packaging issues, mentioning that items were sometimes left unattended or that tape left a sticky residue. A few individuals also noted minor inconveniences, such as packaging materials being difficult to unpack or deliveries arriving behind schedule.

What people talk about most

Product

Consumers find product to be positive, frequently praising the careful and high-standard restoration of... See more

Delivery service

People report positive experiences with delivery_service, highlighting prompt arrivals and careful handling... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the beautifully... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Service

Customers report appreciation for the service, highlighting speedy delivery and friendly teams. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautifully restored furniture. Charles and Richard were so helpful when we went to view the items in advance of purchasing. Everything was delivered with care and to specific rooms. Really delighted... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Restored supply great quality furniture at very good prices and are doing a wonderful job as a charitable business. We were so happy with our first purchase we've gone back twice more for furniture, a... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more


Company details

  1. #31 of 397 best companies in Home Furniture Shop

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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4.9

All reviews

(1,671)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely furniture, great prices…

There were lots of lovely pieces of furniture to chose from, plenty of images and the dimensions were accurate. Communication to arrange the delivery, via email and telephone, was clear. And best of all, everyone that I dealt with was friendly and polite. I am so happy with the 2 items of furniture I purchased as they are restored to a high standard, fit perfectly and it is nice to have been able to give an old item a new home.

1 June 2026
Rated 5 out of 5 stars

Love my dresser

Love my dresser! Delivery was very good, everything was carried carefully in for me and placed where I asked it to be put. Very straight forward from beginning to end, thank you.

1 June 2026
Rated 3 out of 5 stars

Lovely pieces, extremely poor customer service

The pieces were lovely. However, packing tape was applied directly to the furniture - leaving a big sticky mess which stripped off a very visible part of the finish. The response from the company was unprofessional and indifferent, showing no action to apologise or to remedy the damage caused.

6 May 2026
Restored Furniture logo

Reply from Restored Furniture

Hi,
Thank you for your honest feedback. We are sorry that you were unhappy with our using text message to communicate with you when we were unable to reach you by phone to discuss the damage that was caused by the poor packaging of the furniture. We have updated and clarified our communication policy to make sure this does not happen in future.

Please also accept our apologies that we came across as indifferent in our communication - this was not at all our heart or intent. We have reached out to you again via email to see what we can do about rectifying the damage to the finish of your item.
Thanks,
Restored Furniture

Rated 5 out of 5 stars

Dresser is beautiful

Dresser exactly what we were looking for. The restoration is perfect. Delivery was on time, very courteous Delivery man. Couldn't have been better.

6 May 2026

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