Restored Furniture Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently praise the exceptional quality of the vintage furniture, noting that pieces match the website photos perfectly and arrive in wonderful condition. Buyers frequently highlight the helpful, courteous staff and smooth coordination from purchase until the items are carefully placed inside their homes. However, some people mentioned occasional issues with logistics and transport. A few reviewers experienced difficulties with complex packaging materials that were hard to remove or noticed lingering strong fumes from the finishes. Despite these isolated delivery and unpacking hurdles, the general sentiment remains overwhelmingly positive regarding the overall service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful items... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and efficient arrivals.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautifully restored furniture and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members and delivery personnel as... See more

Service

Users describe positive interactions with service, highlighting exceptional and friendly support from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The piece of furniture I bought is fabulous. It has been beautifully restored with the drawers and doors opening easily. The delivery was fast and efficient with the the article I bought very carefull... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

Beautifully restored furniture. Charles and Richard were so helpful when we went to view the items in advance of purchasing. Everything was delivered with care and to specific rooms. Really delighted... See more


Company details

  1. #32 of 396 best companies in Home Furniture Shop

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,672)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Great selection. Worthy cause.

Good website with lots of lovely, tempting things. The number of images for each item is really helpful in assessing its condition. Easy to order, easy to pay. Delivery arranged and goods delivered on due date.

30 June 2025
Rated 5 out of 5 stars

Great people altogether to deal with

Great people altogether to deal with. We'd go again if we need any furniture for our home. Tim was knowledgeable about the furniture and helped us to look at the furniture they had in stock. He delivered too and kept us up to date on when he'd be with us to drop off. Altogether great if you want to have a change from IKEA.

1 July 2025
Rated 5 out of 5 stars

Brilliant service

We've bought from Betel before as we feel it is more ethical and environmentally friendly than buying new. You get well made furniture, at a good price whilst supporting a charity. There is always a good selection to choose from, well made, beautifully restored and prices are far cheaper than most stores.

1 July 2025
Rated 5 out of 5 stars

I bought a beautiful oak sideboard

I bought a beautiful oak sideboard. I’m absolutely thrilled with it. It was delivered by two lovely, helpful young men who were courteous and efficient. I would recommend buying furniture from this company to everyone. What a great way of buying quality refurbished and restored furniture. Better quality than modern, better for the planet. Win win for everyone.

1 July 2025
Rated 5 out of 5 stars

Excellent customer service

The bureau I ordered had some issues but these were immediately resolved and a collection and full refund was offered. These things happen, but it's how the company reacts that is a true measure of their quality.
As a result I would not hesitate to order again.

1 July 2025
Rated 5 out of 5 stars

Very happy with purchase

Bought a beautiful, characterful desk. Arrived very quickly, kept up to date throughout the process and delivered with the best protective packaging of anything I’ve ever bought- anywhere!
Very happy with our lovely new/old desk.

3 June 2025
Rated 5 out of 5 stars

Well chuffed!

Steve and Alen delivered my "new" (to me) heavy oak octagonal table and chairs this morning.
They were great, keeping me well informed about arrival time and even still cheerful after a very early start for them and a dreadfully long journey in awful downpours!
I am absolutely delighted with the quality of my table & chairs (even better than shown on the website) and will definitely be back to look for more furniture or even have something of mine renovated in time.
In the meantime, I've shared the website link with my friends, so hope you get more orders.
Even better, the charity does a great job.
5* guys!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Ercol table and chairs

The furniture I purchased was just as described. I have never received new furniture packed as well as this recycled furniture was. Communication was brilliant, I will certainly use this company again and can definitely recommend them

3 June 2025
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! Such lovely, helpful people. They beautifully restore pieces which have stories to tell. The workmanship is stunning. My new bookcase is perfect. Thank you

22 May 2025
Rated 5 out of 5 stars

Excellent company

Received my console table yesterday, very happy with my purchase, a good solid piece of furniture. Well wrapped & delivery was good. Keep up the good work!

2 June 2025
Rated 5 out of 5 stars

Wonderful charity, great quality furniture, highly recommend!

We had a very positive experience with this company/charity and we loved the idea of buying restored furniture from a Charity that helps people recover from addiction. It's so much more sustainable and helps restore lives too. The furniture was held for us as we were moving house to Scotland and then decorating the rooms that the furniture was in! And then when ready, two lovely guys (Ricky and Anthony) drove all the way to deliver to us in Campbeltown and installed the wardrobe and re-built it in the room. They were lovely, courteous and polite and it was wonderful to chat with them. And the furniture is wonderful and of excellent quality too, restored to a high standard. Just what we wanted! We would highly recommend and order again.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Amazing products, excellent customer service and super efficient delivery.
I will definitely be using these guys again.

3 June 2025
Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, love my cabinet and it was delivered quicker than I expected. Would definitely use again, no hesitation in recommending them.

3 June 2025
Rated 5 out of 5 stars

Absolutely Amazing

Absolutely blown away by the quality of the workmanship in our stunning hallrobe. It will take pride of place. Thank you, what an amazingly talented bunch you are!

3 June 2025

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