The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... See more
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Review summary
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The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... See more
Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confid... See more
Company replied
Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up o... See more
Company details
About ReSupply
Written by the company
ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.
To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.
What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.
Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.
Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.
Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.
How ReSupply works
Written by the company
- Schedule your donation pickup today
- Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
- We pick up from anywhere in your home
- Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
- Your donation supports a local nonprofit
- Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.
Every donation is documented
Tax receipt with every pickup
You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.
Contact info
41 Winter St, 02111, Boston , United States
- 7654366283
- resupply.com
We pick up, so you can give back
4.6
Excellent
22k reviews
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Personable and communicative workers.
29 May 2026
prompt and friendly; a bit careless
The team was very prompt and friendly, but they did make significant dings / mars in our doorframe on the way out.
1 June 2026
Great, fast and friendly service!!
It was easy to set up online, I was able to schedule a pickup for the next day, I got phone and text message updates and received the final invoice and tax receipt immediately after pickup. The two gentleman who came to pick up the couch and love seat were friendly, professional and fast with their service. We will be using your company again.
29 May 2026
The men were quick and efficient in…
The men were quick and efficient in picking up the large pieces of furniture. Victor was especially good at keeping me informed about the process. I would use ReSupply again!
30 May 2026
Wonderful young men to work with and easy to book the service!
The young men that came to pick up my donations were very communicative, pleasant and professional and respectful of my home.
22 May 2026
Easy Way to Donate
I had several big items of furniture that I wanted to donate, but needed to have picked up. This made it nice and easy. I was even able to add an item at the time of pick-up. I tried to add it online, but couldn't figure out how it would be classified. The team was very nice and communicated with me when they were on their way.
26 May 2026
Very organized and made sure they knew…
Very organized and made sure they knew what was actually going to be picked up.
1 June 2026
Fast and efficient
Fast and efficient, I didn't have to lift the heavy furniture. Thank you.
1 June 2026
The movers were polite and did the job…
The movers were polite and did the job very well. It was a pleasure working with ReSupply!
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person picking up the furniture…
The person picking up the furniture kept pushing back the time to meet. They then would not start loading items until the next day. During the time they were loading the items, they called and asked to push off finishing until the following day. The process is also extremely expensive for it being furniture donations.
30 May 2026
Reply from ReSupply
Thank you for taking the time to share your feedback. We sincerely apologize that your pickup did not take place within the scheduled appointment window and that the timing continued to shift throughout the process. We understand how frustrating it is to plan around a pickup only to experience repeated delays.
We also understand your concerns about the cost of the service. Our pricing covers the labor, transportation, and logistics involved in collecting and delivering donated items to a local nonprofit partner. While we strive to provide a convenient donation experience, we recognize that the value of the service may not have matched your expectations.
We appreciate your feedback and are sorry that your experience fell short. We'll use it to continue improving both our scheduling reliability and communication with donors.
Quick and easy
It was great! The drivers arrived and quickly removed 2 very large and heavy cabinets! Thank you!
31 May 2026
Very easy to schedule and good…
Very easy to schedule and good communication on the day of pick up.
30 May 2026
pick up team was very professional
31 May 2026
Donating was easy and straightforward
Donating was easy and straightforward. The folks who came to collect the donations were friendly and professional and took care with my house when moving furniture. Great experience!
1 June 2026
Reserving the movers was very easy and…
Reserving the movers was very easy and great communication to confirm the move. Our movers were late and I had to track them down to confirm they were still coming - otherwise, it was very smooth and easy. Thank you!
30 May 2026
The movers came on time and did a great…
The movers came on time and did a great job lifting some heavy furniture. They were very polite and efficient.
1 June 2026
The pickup time was not great
The pickup time was not great. I was told it was going to be on a Friday from 8-12. The pickup actually happened the next day, Saturday, night at about 7:30. I am grateful that they picked up my furniture and I hope someone can make good use of it. But the coordination was really bad.
31 May 2026
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