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ReSupply Reviews 

22,403
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 16,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, prompt, and very professional while carefully removing heavy household items from their homes without causing any damage. People note that scheduling appointments and managing the overall process is remarkably easy, smooth, and efficient from the initial booking to final pickup. Some reviewers were not happy with unexpected price increases and hidden recycling fees that made the final cost much higher than the initial estimate. Others also mentioned frustrating communication challenges, poor coordination, and missed pickup appointments without receiving proper advance notice from the service team.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting that the team is professional, friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting that the team was professional, friendly, and... See more

Delivery service

Consumers find delivery_service experiences to be mixed, with strong disagreement regarding punctuality.... See more

User experience

People report positive experiences with user experience, finding the overall process seamless and... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting that final costs significantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... See more

Rated 5 out of 5 stars

The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... See more

Rated 5 out of 5 stars

Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confid... See more

Company replied

Rated 5 out of 5 stars

Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up o... See more


Company details

  1. Donations Centre
  2. Delivery Service

About ReSupply

Written by the company

ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.

To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.

What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.

Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.

Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.

Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.

How ReSupply works

Written by the company

Schedule your donation pickup today
Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
We pick up from anywhere in your home
Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
Your donation supports a local nonprofit
Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.

Every donation is documented

Tax receipt with every pickup

You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.

Contact info

Promotion box for ReSupply

We pick up, so you can give back

Donation pickups from your home, delivered to local nonprofits

4.6

Excellent

TrustScore 4.5 out of 5

22k reviews

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4.6

All reviews

(22,403)

15,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you to Latasha and her mover…

Thank you to Latasha and her mover associates of Blessed Community Outreach (Northern Ohio) for a great experience of them moving 50 boxes of books to the Goodwill Industries. Latasha and crew were on time (as promised), gave adequate notice of an arrival time and were efficient and quick in moving my books. Again, Thank You to Latasha and ReSupply for providing a great service to me. The booking and scheduling was easy and the check out was easy too. Recommended.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled day of move

Cancelled day of move
The driver moved my pickup time from early afternoon to late afternoon and then couldn’t guarantee he’d pickup before 6:00. We rescheduled to the following morning, which was the last day of my apartment lease, and then the driver cancelled an hour before the pickup window.
I am relocating and taking very little with me so I had lots of furniture, household goods, kitchen items and clothes that I was happy to donate to St. Vincent DePaul but that unfortunately didn’t happen because I had to scramble to find an alternative service and ask my landlord to stay a day beyond my lease.
ReSupply has a great mission but without great operations it’s a bust.

Date of experience: 10 June, 2026

10 June 2026
Unprompted review
ReSupply logo

Reply from ReSupply

Jo,

Thank you for sharing your experience. We are truly sorry to hear about the significant inconvenience and stress caused by the last-minute cancellation and scheduling issues. We understand how frustrating it must have been to scramble for an alternative and extend your lease, especially when you had planned to donate your items. We are reviewing our operations to prevent similar situations.

Rated 5 out of 5 stars

The team was very polite

The team was very polite, professional and efficient. Thank you!

19 May 2026
ReSupply logo

Reply from ReSupply

We are so pleased to hear that our team was polite, professional, and efficient. Thank you for trusting ReSupply with your donation pickup.

Rated 4 out of 5 stars

It was very convenient to schedule…however, there was a hidden fee.

It was very convenient to schedule online and add the items you wished to donate. A price was then generated and you could accept or decline. I did have one issue. I was not informed there would be a "recycling fee" for the mattress I donated! The PRIMARY REASON I selected Resupply was because they would take the mattress along with the rest of the bedroom set. This was helpful to me since I would not need to rent a van or similar to move it. So I feel like I was charged twice for the mattress donation. 1 fee to donate it and a 2nd fee to recycle it. I was only told of the recycling fee at the time of pick-up when they were loading everything into the truck. That was very frustrating. It was not the fault of the 2 guys who picked up the order. Just want you to be aware if they are picking up a mattress. I should've been informed at the time of booking.

30 May 2026
Rated 3 out of 5 stars

The price seemed a little high

The price seemed a little high. I also had a concern that the charging and document bundled was separated from the recliner sofa. I checked later with the charity that received the recliner sofa and they, Habitat for Humanity, did not have neither the charging cords nor the documentation. This did not surprise me seeing the movers separated the cord packet from the sofa when loading the truck. If the charging cords were lost than the sofa lost a tremendous amount of value.

The movers were pleasant when moving the items.

19 May 2026
ReSupply logo

Reply from ReSupply

We're truly sorry to hear about your experience with the recliner sofa and the missing components. We understand your concern regarding the value of the sofa without its charging cords and documentation. We will address this issue with our moving team to ensure such incidents are avoided in the future.

Rated 5 out of 5 stars

The staff was very professional and…

The staff was very professional and courteous. Booking was straightforward, and the moving team was friendly and careful. Would definitely recommend!

19 July 2025
ReSupply logo

Reply from ReSupply

We're so glad to hear our staff was professional and courteous. We appreciate you noting the straightforward booking and the friendly, careful moving team. Thank you for your recommendation!

Rated 5 out of 5 stars

Could not have completed the move without you!

The company showed as planned and moved professionally, courteously and swiftly to get the job done! I could not have completed the move without your services. You came via reference from GOODWILL, a company I work with often, and I am glad to have received a recommendation for you. Ease of communication was also a plus. THANK YOU!

30 May 2026
ReSupply logo

Reply from ReSupply

We're so glad to hear that our team was professional, courteous, and swift in getting the job done. We appreciate you noting the ease of communication and are happy to have been recommended by Goodwill. Thank you!

Rated 5 out of 5 stars

The text messages and emails kept us…

The text messages and emails kept us informed and even let us know exactly who would be showing up. They arrived when they said and were very polite. They did a great job.
Thank you!
The Carts

29 May 2026
ReSupply logo

Reply from ReSupply

Carts Family,

We're so glad to hear that our communication kept you informed and that our team arrived on time. We appreciate your kind words about their politeness and the great job they did.

Rated 5 out of 5 stars

Overall such a smooth and pleasant…

Overall such a smooth and pleasant experience from the booking to the takeaway. Instructions were clear, pricing was transparent, and the staff was incredibly friendly. I highly recommend this service!

31 May 2026
ReSupply logo

Reply from ReSupply

Tanivé,

We're so glad you had such a smooth and pleasant experience, from booking to takeaway. We appreciate you highlighting our clear instructions, transparent pricing, and friendly staff!

Rated 3 out of 5 stars

When I schedule my pick up over the…

When I schedule my pick up over the phone, they did not mention that the furniture I told them they were picking up (dresser, mirror, headboard and nightstand) they were going to charge me a lot more, over $100 more.

27 May 2026
Rated 5 out of 5 stars

The people that came to pick up my…

The people that came to pick up my donation items were a trash pickup company. And they treated everything they picked up as trash. I wouldn't be surprised to find out that half the items dropped off were damaged. I know it is probably difficult to find people to do this task, but make sure they know how to do the task properly.

22 May 2026
Rated 5 out of 5 stars

Their communications throughout were…

Their communications throughout were excellent. I received messages in advance confirming the pickup during the week of, day before, and morning of. The guys were prompt, courteous and got the job done. Very efficiently! Asked if I had additional items to pick up and I did. Highly recommend their services.

23 April 2026
Rated 5 out of 5 stars

Great Service

The guys that came by and helped move all the furniture were professional, polite, and very helpful.

22 May 2026
Rated 2 out of 5 stars

Hard to get a response on timing

Hard to get a response on timing. Once there, they did not have blankets or anything to protect the furniture, which was very nice. They just threw it in the truck very uncarefully. Will not use again.

28 May 2026
ReSupply logo

Reply from ReSupply

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

While your pickup was completed within the scheduled appointment window, we understand that not knowing when to expect the driver can be frustrating. We also regret your concerns about how your furniture was handled during loading. We expect our hauling partners to treat every pickup with care, regardless of whether the items are being donated.

We appreciate you bringing this to our attention, as feedback like yours helps us improve both communication and service quality. We're sorry we didn't provide the experience you were expecting and appreciate you giving us the opportunity to assist with your donation.

Rated 4 out of 5 stars

Driver/Mover was alone.

The driver/mover came alone unfortunately so we felt the need to help. He didn't ask for our help but I felt bad that they sent him to move three large items without another person. Make sure to request two people for large items.

23 May 2026

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