Opted out of bonuses entirely for my first two months, intentionally, to see how withdrawals behaved without any playthrough attached. The account let me turn deals off in options with one toggle, sim... See more
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Their verification process asked me for documents once, I provided them. Then a week later the same request came through again like nothing happened before. Wasted time submitting everything twice.
From my experience, the last app I had needed reinstalling about monthly and lost my options each time. This one has refreshed four times and the sound preference, the stake size and the favorites lis... See more
Received a welcome bonus, terms clearly stated it was good until next Wednesday. Logged in Tuesday evening and the funds had disappeared. Live chat took 10 minutes to tell me the expiry was actually t... See more
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Comparez les casinos en ligne destinés aux joueurs en France selon la rapidité des retraits, la clarté des conditions et la sécurité des comptes.
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Requested a payout of 150 dollars and…
Requested a payout of 150 dollars and it came through in two halves on different days. Support couldnt explain why they didnt mention this would happen upfront.
Put in for a cashout and they said…
Put in for a cashout and they said couple of days. Its now 9 days later and the status just says processing. No real explanation from anyone.
Tried live chat on a Saturday and the…
Tried live chat on a Saturday and the queue was massive. Eventually gave up waiting. They really need better weekend coverage, tbh.
The promotional offer page said valid…
The promotional offer page said valid for 7 days. I got it on a Monday and tried to use it Friday. The bonus had already expired on Wednesday according to support, though nothing told me that beforehand.
The bonus terms said valid for 30 days…
The bonus terms said valid for 30 days from signup. I checked on day 28 and it had vanished. When I asked support they pointed to some fine print about promotional periods ending early. Why send an email with the wrong date then.
My 250 euro payout was broken into…
My 250 euro payout was broken into parts without any heads up from the site. Had to email support multiple times to understand why I didnt receive the full amount at once.
Waited 45 minutes in the live chat…
Waited 45 minutes in the live chat queue only to get a template response that didnt address my question at all. Then they closed the chat on me.
Withdrew 500 pounds and it arrived as…
Withdrew 500 pounds and it arrived as two separate payments without any notification beforehand. Had to contact support to find out what happened, they just said it was normal procedure.
Deposit limits are meant to protect…
Deposit limits are meant to protect people right. Mine showed as active in my account but I was able to add funds over it within an hour. Pretty pointless feature tbh.
Got disconnected from the app while…
Got disconnected from the app while playing and when I signed back in my account showed a different balance. Took support two days to explain it properly.
My balance changed but theres no entry…
My balance changed but theres no entry for it in the transaction history. I asked support and they just said the math was correct without actually showing me what happened.
My withdrawal got stuck and support…
My withdrawal got stuck and support just copy pasted the same message twice. No real help, just automated responses that mean nothing.
My withdrawal showed approved on the…
My withdrawal showed approved on the dashboard but the money never landed. Been a week now and they keep saying to wait a bit longer without explaining why.
The confirmation email for my new…
The confirmation email for my new account just never arrived. Ive waited over 48 hours and support hasnt been able to explain why or resend it properly.
Been trying to verify my account since…
Been trying to verify my account since Wednesday. No confirmation email received despite support saying it was sent twice now. Tbh quite frustrating.
Playing on the app yesterday and…
Playing on the app yesterday and suddenly got kicked out. When I logged back in, my bet history was missing from that session. Still dont know what happened to it.
Got an email saying my bonus expired on…
Got an email saying my bonus expired on the 15th but when I logged in on the 14th it was already gone. Support just said it must have been a timezone thing, which makes no sense since I'm in the UK.
Wanted to cash out my winnings but…
Wanted to cash out my winnings but their identity check system seems broken. First they wanted my passport and utility bill. After I sent those, they wanted the same things again. Really annoying tbh.
Account created but the verification…
Account created but the verification email went missing somewhere. Asked support three times now to resend it and still nothing in my inbox.
Support kept sending me between email…
Support kept sending me between email and chat instead of actually helping. After three days I still dont have an answer to my original problem.
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